Who ranks for “fin ai pricing”

Fin AI's pricing is $0.99 per resolution, which is when the AI successfully resolves a customer's question without needing a human agent. This resolution-based charge is on top of a base Intercom plan, which has its own seat-based monthly costs. If you use Fin with an external helpdesk, there is a minimum of 50 resolutions per month.

Pricing components

Fin AI resolutions: A $0.99 charge for each customer question that Fin successfully resolves. Intercom base plan: A monthly subscription cost per "seat" (user) that includes Fin. Essential: Starts at $29 per seat/month (billed annually). Advanced: Starts at $85 per seat/month (billed annually). Expert: Starts at $132 per seat/month (billed annually). Fin with external helpdesk : If you use Fin with your existing helpdesk (like Zendesk), you still pay the $0.99 per resolution, but there is a minimum of 50 resolutions per month. Add-ons: Other features like Copilot (an AI agent assistant) can be purchased separately for a per-user monthly fee, for example, $35 per user/month.

How a resolution is counted

A customer confirms the AI's answer was helpful. The customer leaves the conversation without requesting more help after the AI has provided an answer.