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Intelligent Customer Communications Platform for SMBs & Enterprise | Aircall

**New: AI Assist Pro.** Turn every rep into your best seller with real-time coaching during calls, and effortless follow-up after. Learn how.

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- Why Aircall

What is Aircall

Business phone features built for a better kind of conversation

Discover more

Why Aircall

- Product Overview
- Quality and Reliability
- Customer Success Stories

Get free access

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- Salesforce
- HubSpot
- Intercom
- Zendesk
- Pipedrive
- MS Dynamics

Discover our 200+ integrations

Level up team performance with AI Assist

Drive sales and customer support results with AI-powered conversation intelligence.

Learn more
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By Team

- Sales
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- Small Businesses
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- Call Center
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- AI Voice Agent
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- Education & E-learning
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- Why Aircall

What is Aircall

Business phone features built for a better kind of conversation

Discover more

Why Aircall

- Product Overview
- Quality and Reliability
- Customer Success Stories

Get free access

App Marketplace

- Salesforce
- HubSpot
- Intercom
- Zendesk
- Pipedrive
- MS Dynamics

Discover our 200+ integrations

Level up team performance with AI Assist

Drive sales and customer support results with AI-powered conversation intelligence.

Learn more
- Solutions

By Team

- Sales
- IT & Operations
- Customer Service & Support

By Business size

- Small Businesses
- Medium & Large Businesses

Top uses

- Call Center
- Phone System
- AI Voice Agent
- AI Assist

By Industry

- Education & E-learning
- Financial Services
- Healthcare
- Marketing & Advertising

Discover more industries

Book an Aircall demo today!

Discover & access advanced features

Get free access
- Resources

Product

- Download
- API Documentation
- Product updates
- Legal

Learning

- Guides
- VoIP Documentation
- Glossary
- Aircall Learning Lab
- Help Center
- Videos

Blog

- Customer Happiness
- Call Center
- Support
- Sales
- Tech

Discover our Blog

Hub of Content and Resources

Sales Content Hub and Resources
- Partners

Partners

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Aircall

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# AI-powered customer conversations made easy

Aircall is more than a business phone—it’s an integrated customer communications and intelligence platform. Achieve more with AI Agents, data-driven insights, and automation.

## Transform your sales and customer support

Enhance every customer interaction with AI Voice Agents, instant insights, WhatsApp Messaging, and more.

### AI Voice Agent

Never miss a call again with AI agents that autonomously handle and qualify your inbound calls, 24/7.

### AI Assist

Nail every conversation, from prep to follow-up, with real-time conversation intelligence and AI-powered workflows.

### WhatsApp in Aircall

Reach 3 billion WhatsApp users on their favorite platform, all from Aircall’s unified hub for calls, texts, and WhatsApp messages.

Trusted by 22,000 + companies

Leader of the Stack

## Proud to be recognized as the G2 Call Contact Center Leaders.

Get free access

## Easy-to-use. Better conversations.

### Set up in seconds

Easily claim numbers, set up integrations, and manage your phone system with just a few clicks.

### For Sales and Customer Support

Effortlessly manage business conversations in one place, and bring the entire team together around the customer.

### More clarity, less guesswork

Monitor metrics, improve performance, and avoid unexpected surprises with powerful analytics.

### AI-powered productivity

Whether identifying trending topics or calls that need review, our human-first AI platform automates the busywork so your teams can focus on customer relationships.

## Real business impact starts here

### For smarter sales

Crush those quotas. Fluid call and text capabilities increase your connection rates with prospects. Powerful collaboration features prevent repetition. And a little help from integrations and AI provides context and coaching.

Learn more

### For best-in-class support

Achieve better resolution rates. Powerful shared inbox features keep cross-channel conversations under control, all in one place. Agents know exactly what to do next instead of asking customers to repeat themselves.

Learn more

### Committed to quality

We promise to deliver confidence, not frustration. Aircall’s reliable, easy-to-use platform gives you all the tools and data insights you need to connect confidently and clearly with your customers.

Learn more

#### Go Global Travel

> "The Aircall system is very flexible and easy to use, the service is very reliable, and call quality is very stable. We field more than 25,000 calls a month, the price for international calling bundles is very fair, and the support is fantastic. Even though we can do everything independently, we’re never alone or feel like we need to struggle."

Read the Swoop story

"Since we switched to Aircall, our average CSAT has gone up 4%, which is fantastic. Phone calls are a big contributor to that because so many people want to be able to have those meaningful interactions and connect with a real person when they have a query."

Read the full story

"We’ve actually been able to set up an IVR that really helps the customer. It drives them to be more self-service on some topics, or reach us faster when they really need to discuss something over the phone."

Read the full story

"Call recordings are invaluable because they allow us to onboard new teammates easily and improve our experience with nurse candidates moving forward."

Read the full story

Discover all our stories

## Connected to the tools you love

The leading app ecosystem for voice. Aircall complements all your critical tools and workflows.

### Salesforce
CRM

### HubSpot
CRM

### Zendesk
Help Desk

### Intercom
Help Desk - Live Chat

### monday.com
CRM

### Shopify
eCommerce

### Gorgias
Ecommerce

### Microsoft teams
Help Desk

### monday.com
CRM

### Shopify
eCommerce

### Gorgias
Ecommerce

### Microsoft teams
Help Desk

Discover our 100+ other integrations

See all integrations

## Ready to build better conversations?

Activate Aircall on the device you're already using.

Get free access

## Frequently asked questions

## What is a call center software?

The best **call center software** pulls together main customer communication channels such as phone, email, web chat and SMS into one consolidated interface that’s equipped with professional call center capabilities.


**Call center software** greatly improves the organization, efficiency and productivity of customer support and sales teams that deal with large numbers of customers.


Virtual **call center software** allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.

## How does call center software function?

**Virtual call center software** functions through VoIP technology. With **VoIP infrastructure**, calls are transmitted over an internet connection to suitable electronic devices like smartphones, laptops, tablets, and VoIP **hard phones**.


VoIP technology stores data securely in the cloud and allows **call center software** to **integrate with many external SaaS applications** from a wide range of specialist companies resulting in an ever-evolving and powerful synchronized business tool. The list of services and solutions that Aircall’s **call center software** integrates with is ever growing, but includes 80+ major **CRMs**, help desks, marketing software, chat bots, eCommerce platforms, and more.

Basic **call center software** stores customer data from every inbound call, including new numbers and existing customer history from previous contacts. More advanced software displays **CTI pop-ups**. These pop-ups sync customer call logs with integrated CRM programs, such as HubSpot, so that a customer repeatedly phoning in doesn't need to reiterate their issue to every new agent.


Modern software can also be set up to **route calls** to the correct agent in the appropriate department through a **customizable IVR menu**. **Aircall’s call center software** has many additional **features** built in, such as smart routing based on agent language capabilities or skill sets, sorting calls into call queues, offering callback options, live call monitoring, **call whispering**, warm transfers and much more.


Aircall’s intuitive **call center software** also enables live note taking, tagging and detailed analytics; features that help with follow up strategies and an agent’s **after call work** as well as defining broader business goals and finding areas where team training and optimization is needed.

## What are the benefits of a call center software?

Besides the benefits of the many software **integrations** and **useful features** that are accessible with virtual **call center software**, there are several core advantages for a business that implements **call center software**.


One of the major benefits is the lower installation and operating costs of a professional **business phone system**. Virtual **call center software** requires no hardware or IT technicians, it’s simply downloaded from a browser or as a **mobile app** (or both) and installed on employees’ existing electronic devices such as smartphones and laptops. On-site maintenance is obsolete, since the software is easily upgraded and typically maintained by SaaS partners like Aircall.


Since virtual **call center software** allows for **distributed teams** working off-site, as well as the services of a third party call center, business operating costs can be lowered even further. This also enables 24/7 customer service and multilingual support—a necessity for companies that serve large international markets.


All in all, the right **call center software** dramatically enhances customer experiences and eases the overall workload of call center agents. Processes are streamlined and set up for collaboration across departments, which helps everyone. Sales cycles are shortened and optimized, as the software enables certain agents to focus on fine-tuning their scripts and prospecting quality leads while others can concentrate on closing deals. Call volume can be maximized with **Click-to-Dial** or implementing a **sales dialer** such as Aircall’s **Power Dialer**, allowing sales agents to concentrate fully on engaging in better, more personalized calls.

## How can I create a call center?

To create a call center, first choose which kind of **business phone setup** you want to go for, which will dictate the type of **call center software** you need to install. You can read our guide through the available options **here**.


With fully virtual **call center software** from **Aircall**, it’s easy to set up your own professional call center using existing devices and no new hardware. Your second big decision must be whether you want to employ your own staff as call center agents, or an external third-party call center. To fully optimize your call center, make sure your company implements the core **call center best practices**.


Thoroughly train your agents to use **call center software** effectively, as well as the necessary phone etiquette, customer support skills, and scripts. This is essential when building a call center with your own team, but equally important when using third-party services. Consistent communication and regular briefings about product changes are vital. Remember to explain security procedures with care, especially when outsourcing your call center work. Agents you’ve never met will be handling confidential and sensitive information, so outsourced call centers should always be vetted for their security policies and practices.


To get started with setting up your very own fully **virtual call center**, **book a demo** with Aircall. Our cloud-based call center software offers unparalleled productivity features and detailed analytics of all your phone operations from a single intuitive interface. Enjoy dozens of valuable, time-saving and innovative built-in integrations with your existing business tools and apps. Start your **7-day free trial** today to take a peek at what’s possible.

## What software do call centers use?

If you want to offer your customers superior phone support, **call center software** is indispensable. Without analytical insights, an effective call queue or routing system, and crucial CRM database syncing, customers will inevitably end up frustrated; left waiting on hold or repeating their issue to different agents.


Good **call center software** provides agents with customer call history and additional context, helps manage an omni-channel approach, or offers an array of useful organizational or timesaving features. Great **call center software** offers all of these services and more in an **all-in-one solution**.


There are many types of specialist **call center software** out there besides cloud phones systems. Some examples include workforce management software, help desk software, CRM solutions, task management software, software offering personalized voicemail, software that specializes in managing multiple communication channels through chatbots, etc. When these solutions are **integrated** with one another, your call center tech stack will be supercharged.


Some **call center software** providers offer on-premise solutions, which are useful for companies hosting their own data storage or operating over traditional phone networks. **Cloud-based call center software**, like Aircall, is usually offered by external **VoIP** providers through a SaaS subscription model.

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