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Customer Experience Platform | Airship

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Customer Experience Platform

- Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation
- Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags
- Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics
- Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI

- Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required
- Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time
- Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads

Channels

- Push Notifications
- Mobile App
- SMS
- Email
- Web

NEW
- Mobile Wallet
- Solutions

- Welcome Series
- Onboarding
- Cross-Channel Acquisition
- Loyalty

- Churn Prevention
- Win Back
- Upsell / Cross Sell
- Retargeting
- Abandoned Cart

- Industries
- Travel
- Media
- Sports
- Finance
- Retail
- Telecom

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# **Cross-Channel
Customer Experiences**
for the Mobile Era

Deliver personalized messages and interactions that convert across mobile, web, email, SMS, wallet and more—fueled by real-time data, AI and unified orchestration.

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Trusted by the World’s Leading Brands

### **Optimize Conversions with AI**

Airship’s AI helps marketers build smarter — not just faster. From Journeys AI to predictive recommendations, we’re engineering what’s next — intelligent agents optimizing for conversions.

Explore Airship AI

### **Create Experiences without Limits**

Build campaigns uniquely tailored to each customer’s preferences, behaviors and shown intent. Drag-and-drop fully customizable, native experiences that deliver rich, interactive content or real-time updates without dev support!

Dive into Details

World-Class Partner Ecosystem

### **Activate Faster,**
**Personalize Smarter**

Capture and activate zero- and first-party data in real time — without delays or redundancies. Just enriched, high-quality data that fuels AI, sharpens segmentation and powers personalized journeys at scale.

Discover the Solution

### **Orchestrate Unified Experiences**

Empower teams to build rich, customer-centric interactions once — and deploy across channels. Go beyond basic messaging with unified, personalized journeys that drive repeatable conversions, accelerating loyalty and growth.

Explore our Platform

## The Leader Behind the Leaders

Delivering Cross-Channel Experiences for the World’s Leading Brands

Media & Entertainment

Travel

Retail

Sports

Finance

Telecom

> With Airship Mobile Wallet, we’ve started to move away from the dependency on physical Guest Passes, leading to a smaller footprint in terms of both cost and sustainability, all while gaining more Guest Pass participants.”

**Michael Brown**
Vice President of Technology Solutions

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Case Study

Case Study

Case Study

#### 25%

increase in credentials 
distributed

* * *

#### 54%

reduction in credential costs vs. physical-only passes

> We set out to help customers get more from travel with a streamlined journey—both in the airport and beyond. Airship’s sophisticated mobile wallet solution made it easy to achieve this, creating a seamless and integrated day-of travel experience that exceeds rising customer expectations.”

**Tracy Brooks**
Manager Product Management, Mobile App, Alaska Airlines

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Case Study

Case Study

Case Study

#### 35%

YoY growth in mobile wallet adoption

* * *

#### 90%

of passengers checked in pre-arrival

> With Airship, our team was able to build a new and innovative experience for our guests when they were actively engaged with our app, capturing valuable insights to deliver more tailored recommendations.”

**Jodi Williams**
Vice President of Ecommerce, Ulta Beauty

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Case Study

Case Study

Case Study

#### 2.8x

higher conversions from in-app Scene

* * *

#### 2.5x

higher conversions from push vs. average

> Leveraging Airship, we were able to take this project from conceptualization to execution within two weeks. The efficacy and clarity provided by Airship, coupled with prompt and efficient support team feedback, ensured a fast and seamless deployment.”

**Joanne Mathenge**
Product Lead – OneFootball

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Case Study

Case Study

Case Study

#### 25%

completion rate in the first week

* * *

#### 50%

engagement on both Android and iOS platforms

> Airship empowered us to transform the CIMB Clicks app into a virtual branch that balances the tailored service that customers expect from in-person interactions with the convenience of online operations.”

**Merlyn Tsai**
Head of Consumer Banking & Digital, CIMB Singapore

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Case Study

Case Study

#### 162%

YoY increase in monthly active users

* * *

#### 49%

app user growth in just two months

> Since switching to Airship’s no-code native app experiences—which allow us to quickly deploy, test, and adapt onboarding flows, surveys, and more—we now receive as many customer survey responses in a day as we used to in an entire month.

**Laurent Claramonte**
Head of Data – Mobile Applications, Orange France

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Case Study

#### 30x

higher response rates

* * *

#### +9

point increase in NPS

## Explore More Ways to Drive Conversions

Explore All Resources

- eBook

#### Master Cross-Channel Orchestration for Growth

Make every touchpoint in the customer journey count toward your conversion and loyalty goals. Download our new playbook to…

Read it Now
- Benchmark Reports

#### Mobile App Push Notification Benchmarks for 2025

Push notifications are central to helping you capture customers’ attention on today’s most valuable and visible real estate: smartphone…

Read it Now
- Webinar

#### Can Your Martech Stack Meet Customer Expectations in 2025?

2025 is set to redefine the brand-customer relationship. New marketing channels, data deprecation, AI and emerging tech present new…

Watch it Now

Create exceptional experiences at scale with the world’s leading enterprise-grade, security-centric customer experience platform, purpose-built for today’s mobile-first economy.

* * *

## **See it in Action!**

Let us show you how the world’s leading brands use our platform to make every customer interaction more valuable.

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Airship Named in the 2025 Gartner® Magic Quadrant™

- Learn
- What is a Customer Experience Platform?
- What are Push Notifications?
- What are Web Push Notifications?
- What is In-App Messaging?
- What are iOS Live Activities?
- What is Omnichannel Marketing?

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