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AskNicely: Customer Experience Software

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Solutions

Solutions

CX Surveys

Understanding your customers’ business-critical feedback starts with collecting the right data.

Feedback management

Empower your team to take quick, meaningful action.

Feedback analytics

Easily run NPS and CSAT measurement programs that keep your whole team in the loop.

Employee activation

Make rewarding your team core to your CX process.

Reputation management

Unlock customer-generated content by making the review request and approval process a snap.

NiceAI

Generative AI that delivers deeper insights
and drives real-world improvements.

Integrations

Connect directly to the tools your teams love to use

Testimonials

"AskNicely has transformed how we work with our field service team. We have already seen a dramatic rise in our lowest performers toward our best performers"

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Customers

Customers

Customer stories

NiceReferral

Pricing

Resources

Resources

Templates & worksheets

Calculators

eBooks and guides

Reputation Report

All resources

Company

Company

About
Careers

Living in the purple

We play to win

We bring our A game and do whatever it takes to help make the boat go faster

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**Customer satisfaction for people-powered businesses**

# CX improvement made easy.
Smarter feedback.
Simpler change.

AskNicely uses AI to capture richer, more specific customer feedback and convert it into simple, daily actions your team can take. No overthinking, just clear next steps that drive retention, referrals, and revenue.

BOOK A DEMOPRODUCT TOUR

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**Customer satisfaction for people-powered businesses**

# Make CX improvement easy. Smarter feedback.
Simpler change.

AskNicely uses AI to capture richer, more specific customer feedback and convert it into simple, daily actions your team can take. No overthinking, just clear next steps that drive retention, referrals, and revenue.

Book a demoProduct tour

Trusted by industry leaders

### “We're proud of how far we've come, and AskNicely has been instrumental in helping us drive customer impact and operational alignment.”

Luis Marulanda, Chief Strategy Officer, Big Blue Bug Solutions

## Focus unlocks growth

Most businesses collect feedback, define priorities, and then get stuck. For feedback to be effective it needs to be specific, timely and actionable. Your frontline teams are time-poor. They jump from one issue to the next without ever fully solving them. Keep the focus where you want it. Prioritize goals, guide next steps, measure what you want to manage, and reinforce positive behavior.

See how

## The key to unlocking retention,
revenue, and online reviews

To improve your customer experience, every customer-facing team needs **clarity, motivation, and the ability to move quickly.**

## If you want clarity...
### You need qualitative insights from your customers.

Use conversational, AI-powered surveys that dig deeper for richer information and yield higher response rates.

Learn more

## If you want to motivate action...
### You need to set specific direction and measure the change you want to see.

Go from static insights that never make it company-wide to instant feedback with suggested goals and praise that drive the behavior you want to see.

Learn more

## If you want to move fast...
### Then you need to empower your team within the systems they already use.

Abandon the one-size-fits-all programs that take months to roll out. Adopt programs that are flexible, simple, and drive change without a steep learning curve.

Learn more

Collecting customer feedback without a clear strategy is like going to the gym without a workout plan. You might put in the effort, but the results are often underwhelming. Think of AskNicely as a personal trainer for customer experience. Keeping your team on track, motivated, and driving measurable results.

## Cinch increased their NPS from **\-13.7 to over 40**

Read the full story >

## See how top brands use AskNicely
to drive business growth

## Cinch increased their NPS from **\-13.7 to over 40**

Read the full story >

## **How Schweiger Dermatology Group focused on NPS and improved their patient experience**

Read the full story >

## Caci uses AskNicely to empower and incentivize frontline employees

Read the full story >

## See more success stories
Case studies

#### Health and wellness

See how health and wellness brands use AskNicely.

Learn more >

#### Pest and home services

See how pest control and home services businesses use AskNicely.

Learn more >

#### Financial services

See how financial services businesses use AskNicely.

Learn more >

## Here’s what happens when you
AskNicely

Arvind D

DUCA Financial Credit Union

AskNicely exceeded our expectations in delivering actionable insights swiftly.
‍

James K

Healthie

AskNicely has become an essential tool in our retention strategy.
‍

Rhiannon L

Infrabuild

AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed.

Craig S

URComped

We've gotten a ton more Google reviews thanks to AskNicely.
‍
‍

Chris L

Jetstar Airways

The ability to see real-time customer feedback allows our crew to adjust their approach immediately.

Rhiannon L

Infrabuild

The insights from NiceAI helped us save hours of manual analysis.
‍

Wayne P

Debitsuccess

Our team leads actually compete to get to the top of the AskNicely leaderboard.
‍

Chris W

New Zealand Home Loans

AskNicely gave us the power to understand where the gaps were.
‍

## The easiest way to improve customer experience. Now easier than ever to try
Start Trial

## Want to see how feedback can drive earned growth?

Let us show you how thousands of services businesses simplify customer experience management.

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Solutions

NPS softwareCX management softwareCSAT softwareCX surveysFeedback managementFeedback analyticsEmployee activationReputation managementIntegrationsAPI

Resources

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Company

AboutCareers

We honour the mana of the Indigenous peoples of Aotearoa, New Zealand. We acknowledge the traditional kaitiaki of the lands, elders past and present, their stories, their traditions, their mamae and their mana motuhake.

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.