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Bloomfire AI Knowledge Management Software Platform & Tools

- Enterprise Intelligence

###### Create the Intelligence Layer for Your Organization

Transform static knowledge into dynamic systems that ensure insights flow across organizations

###### What is Enterprise Intelligence?

Learn the basics about Enterprise Intelligence

###### Guiding Principles to Follow

5 principles to guide your journey to Enterprise Intelligence across your organization

###### Get Started

Embrace a mindset and governance model where AI helps every employee find, share, and grow their knowledge

- Use Enterprise Intelligence Across Departments
- Executive Leadership
- Human Resources
- Finance & Accounting
- Sales & Account Management
- Marketing
- Product Management
- Engineering & IT
- Customer Success
- Legal & Compliance
- Operations & Supply Chain
- Research & Development
- Procurement & Vendor Management
- Retail Operations
- External Partners



###### Maturity Levels for Enterprise Intelligence

See how your organization's AI deployment stands up against peers across the core dimensions of Strategic Alignment, Operational Efficiency, Change & Adaptability, Talent & Culture, Commercial Excellence, Customer Experience, and Risk Management with the Enterprise Intelligence Maturity Levels

See the 5 Levels of Maturity
- Platform

###### Bloomfire Platform Overview

The next evolution of AI-based knowledge management, enterprise search and business intelligence in one scalable platform.

###### How it Works

Discover the seamless workflow empowering smarter team collaboration

###### Security

Learn about our robust security measures and data protection

###### Integrations

Enhance productivity with Bloomfire's powerful platform integrations

- Put AI to Work in Your Enterprise with a Single Platform
- AI-Powered Enterprise Search
- AI-Powered Authoring Tools
- Custom User Experiences
- Easy Administration
- Access Management
- Data Security
- Q&A Collective Knowledge Engine
- Moderation Tools
- Content & Document Management
- Analytics Suite
- Data Readiness for AI



###### Evolving Beyond Traditional Tools

When organizations struggle with outdated systems, fractured insights, and disconnected processes, these limitations slow down decision-making, hinder collaboration, and ultimately affect revenue. This gap has given rise to Enterprise Intelligence—an integrated, AI-powered approach that amplifies knowledge management and enables organizations to operate with clarity, speed, and confidence.

See the Tangible Benefits of Enterprise Intelligence
- Solutions

###### Bloomfire Solutions Overview

Harness the benefits that drive performance, foster innovation, and secure a competitive advantage.

###### Explore Deployment-Ready Use Cases

From general Knowledge Management to Customer Support Knowledge Bases, Sales Enablement, Intranets, Portals or Communities. Scale your strategy with Bloomfire.

###### Quantify Your Company's Knowledge Assets

Enterprise Intelligence delivers real business value. Calculate the impact in the areas that matter most to you.

- By Industry
- Business Services
- Finance
- Insurance
- Manufacturing
- Energy, Utilities & Waste
- Software
- Education
- Law Firms & Legal Services
- Construction
- Hospitals & Healthcare
- Government
- Discover More Industries

Key User Groups###### Senior Leadership

Enable executives and managers to drive strategic decision-making by providing easy access to the organization’s knowledge.

###### Team Leads & Managers

Encourage teams to do their best by giving them the tools to quickly learn and share knowledge across the organization.

###### Knowledge Managers & Admin

Create free-flowing, AI-powered knowledge engines that augment your team performance.

###### Cross-functional Teams

Empower your teams with seamless knowledge sharing.

###### Individual Contributors & Employees

Unleash your potential: tap into a world of expertise.
- Resources

###### Resources Overview

Every team member brings a unique perspective, but we're all on a mission to solve the toughest knowledge sharing challenges.

###### Implementation Services

Discover the seamless workflow empowering smarter team collaboration

###### Contact Us

Reach out to us for inquiries, support, or partnership opportunities

###### Company News

Stop here for the latest Bloomfire news

- Resources
- Experts
- Blog
- Customer Stories
- Resource Center
- Product Video Library
- Events and Webinars

- Featured
- Calculate Your Return on Investment
- Build a Business Case for the Bloomfire Platform
- What is Knowledge Management?
- The Ultimate Guide to Knowledge Management
- Implementation Services
- Help Center

Industry Reports###### The Value of Enterprise Intelligence

View all resources
- Pricing

Sign InTake a Test DriveSchedule a Meeting



# AI-Based **Knowledge Management Software** of the Year… again! 🏆

The leader in **Enterprise Intelligence**.
For the second consecutive year, Bloomfire has been named CIOReview’s Top AI Knowledge Management Software.

Eliminate redundant work, accelerate onboarding, and reduce support costs—unlocking up to **$2.69M in annual savings per 100 employees** using the award-winning AI Knowledge Management Platform.

Read the AnnouncementExplore the Platform

4.6 / 5

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## Quantifying the Value of Enterprise Intelligence

98 %

believe they could be more productive when knowledge is shared across departments

46 %

report their days would be significantly more productive with improved access to information

25 %

of annual revenue impacted by inefficient knowledge management practices



> “Bloomfire’s Enterprise Intelligence approach shows how AI can move beyond simple agentic behavior, becoming a strategic enabler that transforms how organizations think, collaborate, and compete.”
>
> CIOReview

## Discover the Framework

The convergence of knowledge management and AI is no longer aspirational; it’s a strategic imperative. Our latest research, **The Value of Enterprise Intelligence Report** , reveals how forward-thinking organizations use AI knowledge management tools to reduce inefficiencies, increase productivity, and turn knowledge into measurable assets. Discover what’s driving smarter, faster, more connected businesses.



### Full Report Now Available
Get your copy today!

As a leader in AI knowledge management, Bloomfire combines intelligent search, real-time insights, and a self-healing knowledge base to help organizations scale knowledge faster and work smarter together. Our platform empowers teams with instant access to high-quality information, **leading to up to $27.1M in productivity gains per 100 employees** and stronger cross-functional performance.

## Embracing AI-Powered Knowledge Management

🔐 Bloomfire is the award-winning AI-based knowledge management platform that captures your organization’s **collective knowledge** and makes it accessible to everyone across the organization so they can do their **best work.**

- AI Knowledge Management
Software of the Year
- AI-Powered Enterprise Search & Discovery
- AI-Powered Authoring Tools
- Create AI-ready Data



### AI-based Knowledge Management Platform

Bloomfire has been named CIO Review’s AI Knowledge Management Software Platform for the second year in a row. This recognition highlights our innovation in unifying knowledge management, AI-powered insights, and enterprise-wide search to deliver measurable business outcomes.

- AI-Powered Enterprise Search & Discovery
- AI-Powered Authoring Tools
- Creating AI-Ready Data

Learn More



### AI-Powered Enterprise
Search & Discovery

Deep Index of all your content across multiple file types and storage locations to quickly locate exact phrases in text, slide decks, PDFs, video, audio, or any other format. Recover lost time spent searching through company databases, filing systems, and ineffective enterprise search tools.

- Automated deep indexing of all documents, audio, video, and data streams
- Auto-search populated feeds based on topics/keywords
- AI-Powered Enterprise Search
- AI listens to, transcribes, and highlights clips that match search terms in video and audio files

Learn More



### AI-Powered Authoring Tools

Automatically tag, summarize, and categorize content at upload. Bloomfire’s AI-powered tools make sharing knowledge and finding natural search terms easy while new hires learn your company’s internal short-hand.

- Automated tagging of content
- Generative AI summarization of uploaded documents, video, and audio for description and body text
- Combine multiple contributions into a series to create links between them
- Document rendering, video, and audio are embedded directly in the post

Learn More



### Data Readiness for AI

It’s critical to use powerful data quality tools to collect, curate, and cleanse your content in order for AI Initiatives to be effective. Learn how unstructured data management tools transform your data into knowledge that is certified, actionable, and ready for AI.

- Create a centralized repository to store and curate unstructured data for AI
- Build out knowledge and information architectures that support AI initiatives
- AI tools augment the performance of your team, raising productivity
- Improve data quality by building a trusted knowledge base for your Enterprise AI.

Learn More

## Best-in-class Knowledge Management Software System

Bloomfire offers a cloud-based knowledge management platform that adapts to your team’s specific needs. With built-in AI features, enterprise search, and advanced governance tools, it’s one of the most trusted knowledge management system tools available to modern organizations.

##### Content & Document Management

Manage a single copy of a document published across multiple communities and access groups. Updates are automatically distributed to all published versions. Use enterprise search to connect and upload documents from any cloud service.

Learn More

##### Moderation Tools

Create approval flows for authoring content, allow users to flag documents for review, and easily edit, publish, unpublish, restore previous versions, or track engagement on any community contribution. Use automation in a continuous feedback loop that helps to train and improve AI results.

Learn More

##### Analytics Suite

View key report functions in real-time through easy-to-follow visualizations. Create your reports with visualizations to track custom metrics. All data is downloadable for use in company reporting.

Learn More

##### Q&A Collective Knowledge Engine

Ask the system any question using conversational AI, and Bloomfire proposes answers from content in the platform and avoids populating duplicate questions. Nominate subject matter experts and quickly track question response time.

Learn More

Explore the Platform

> “One of the most user-friendly search tools I’ve seen… it’s programmed exactly how my brain works.”
>
> GlanbiaPerformance Nutrition

## Our Solutions

Unlock the full value of your organization’s knowledge with Bloomfire’s Enterprise Intelligence platform. Beyond AI knowledge management tools, Bloomfire delivers real-time insights, smart automation, and a unified knowledge-sharing experience that scales across teams, departments, and global operations. Drive efficiency, innovation, and faster decision-making, powered by AI knowledge management software.

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Solutions by

### Industry
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### Team Role
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### Explore solutions tailored to your needs

Whether you’re a mid-sized team or a global enterprise, Bloomfire adapts to your needs. Eliminate clunky folder structures and siloed systems with a platform designed for intuitive use and easy expansion. Cross-community search connects teams across business units and geographies, enabling smarter, faster collaboration without the overhead.

Explore All Solutions



### Make knowledge sharing easier across your entire organization

**Use Bloomfire for Knowledge Management**
Knowledge, content, and documents can sometimes get trapped in silos and lost in complicated folder structures that are the backbone of many enterprise document management solutions. Say goodbye to all that confusion and embrace AI tools to help you find, create, curate, and manage collective knowledge in a secure and reliable platform.

Learn More



### Amplify your insights across the organization.

**Use Bloomfire as your Research and Insights engine**
Research activities represent a significant investment for your company. But are those reports readily accessible to the teams that need them? Explore our AI-powered tools that help provide a digital megaphone to amplify the reach and impact of your insights team.

Learn More



### Make knowledge your team’s CX superpower

**Use Bloomfire as the Knowledge Base for your Customer Success Team**
Deliver your best CX by supercharging your team and customers with the knowledge they need for excellent customer service and improved first-call resolution rates. Let Bloomfire put a collective knowledge engine in the hands of every frontline worker.

Learn More

## Seamless
Implementation

From kickoff to go-live, Bloomfire implementation services give you expert guidance, clear milestones, and a fast path to measurable adoption.

##### Plan

Align goals, roles, and success measures through kickoff, admin training, and executive briefings. Establish a strong foundation and roadmap for your community.

##### Configure

Customize Bloomfire to fit organizational needs with community setup, IT configuration, and connector integration. Ensure the platform is ready for your teams.

##### Prepare

Populate the community with relevant content and test the experience with real users. Use early feedback and migration support to launch with confidence.

##### Launch

Deploy the community with train-the-trainer enablement and executive alignment. Transition smoothly to Customer Success for long-term engagement.

Explore How it Works



### Start working smarter with Bloomfire

See how Bloomfire helps companies find information, create insights, and maximize value of their most important knowledge.

Schedule a Meeting



### Take a self guided Tour

See Bloomfire in action across several potential configurations. Imagine the potential of your team when they stop searching and start finding critical knowledge.

Take a Test Drive

Also of Interest

- Why Employee Engagement Matters to Customer Service
- The 7 Best Knowledge Base Software Solutions
- Business Process Operations and Annual...

We are experts in knowledge management software. We help companies enable their employees to work more efficiently, align teams, and achieve better results.

Unlock Knowledge Power

Experience the power of knowledge. Request a demo to get started with Bloomfire.

Schedule a Meeting Sign In

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