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Burnie Group - Management Consulting Firm



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- Industries
- Financial Services
- Insurance
- Private Equity
- Retail
- Telecommunications
- Long Term Care
- Capabilities
- Strategy
- Corporate Strategy
- Digital Strategy
- Primary Research
- Strategic Alignment
- Operations
- Operations Diagnostic
- Operations Excellence
- Performance Management
- Process Improvement
- Process Mining and Task Mining
- Target Operating Model
- Mergers & Acquisitions
- Primary Research
- Commercial Due Diligence
- Value Creation
- Post-Merger Integration
- Divestitures and Carve-Outs
- Technology & Automation
- Artificial Intelligence
- Center of Excellence
- Contact Center Automation
- Intelligent Automation
- Intelligent Document Processing
- IT Strategy
- Robotic Process Automation
- Technology Strategy
- People & Organization
- Change Management
- Employee Experience
- Organizational Design
- Role Accountability & Decision Rights
- Workforce Management
- Customer Experience
- Customer Journey Mapping
- Omnichannel Design
- Target Operating Model
- Contact Center
- Contact Center Automation
- Contact Center Technology
- Customer Journey Mapping
- Health Check
- Process Optimization Programs
- Target Operating Model
- Clients
- Insights

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Slide

Drive successful integration with support throughout the deal cycle

We offer M&A support from due diligence to post-merger integration.

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Drive successful integration with support throughout the deal cycle

We offer M&A support from due diligence to post-merger integration.

LEARN MORE

Slide

Set clear strategic goals to enable the execution of your strategy

Gain clarity, alignment, and commitment to your annual plan through our Strategic Alignment Program.

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Set clear strategic goals to enable the execution of your strategy

Gain clarity, alignment, and commitment to your annual plan with our Strategic Alignment Program.

LEARN MORE

Slide

Optimize customer experience, employee experience, and operational efficiency in your contact center

Improve your service delivery with the help of Burnie Group’s contact center experts.

LEARN MORE

Optimize customer experience, employee experience, and operational efficiency in your contact center

Improve your service delivery with the help of Burnie Group’s contact center experts.

LEARN MORE

Slide

Leverage artificial intelligence to gain a competitive advantage

We work with you on AI strategies and solutions that address business opportunities and deliver value for your organization.

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Optimize customer experience, employee experience, and operational efficiency in your contact center

Improve your service delivery with the help of Burnie Group’s contact center experts.

LEARN MORE

## From vision to value-realization

We partner with clients to drive innovation, increase productivity, and improve the customer and employee experience.

## Our Capabilities

### Strategy &
Operations

### Technology & Automation

### Mergers &
Acquisitions

### People & Organization

### Customer Experience

### Contact Center

### Learn more about our consulting capabilities

## Our Industries

### **7 out of 7**
Major Canadian Banks

### **5 out of 7**
Largest Canadian
P&C and Life Insurers

### **4 of out 5**
Top Canadian
Private Equity Funds

### Learn more about the industries we work with

## Who Are Our Clients





























## Our Leadership Team



### David Burnie

Principal & Founder

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### Graeme Hartlen

Practice Leader, Strategy & Operations

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### Afshan Kinder

Practice Leader, Omnichannel and Contact Center

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### Alexey Saltykov

Practice Leader, Post-Merger Integrations

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## Our Insights



### 6 Surprising Truths About M&A Change Management From 20+ PMI Projects

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### Deliver Fluid, Proactive and Personalized Contact Center Experiences With Artificial Intelligence

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### PRESS RELEASE: Afshan Kinder Joins Burnie Group as Practice Leader, Contact Center

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### The Blueprint for Building a High-Performing Integration Management Office

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Find out how we can help your organization reach its goals.

CONTACT US

Burnie Group is an award-winning management consulting firm that partners with clients to drive innovation, increase productivity, and improve the customer and employee experience.







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350 Bay St #200,
Toronto, ON M5H 2S6

416-306-8349

\[email protected\]

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