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AI-Powered Support Automation Platform | Capacity

AI Powers Faster Resolutions. Period.

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#### Intelligent Virtual Agents

Integrated AI-powered chat, voice, email and web self-service.

#### Agent Assist + Live Support

Provide coaching, monitoring and real-time AI suggestions.

#### Campaigns + Workflows

Automate tasks, streamline operations and enhance efficiency.

#### Conversational AI

Speech recognition, branded voices, sentiment and biometrics.

#### Insights + Analytics

Track performance and gain predictive insight to optimize interactions.

#### Security + Integrations

Enterprise-grade security with 250+ prebuilt integrations.

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Automate support for customers and teams

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#### Increase Deflections

Automated AI self-service across every channel for seamless support.

#### Reduce Handle Time

Accelerate resolutions with real-time AI agent assist for live support.

#### Increase Conversions

Boost engagement and sales with automated, intelligent customer interactions.

#### Automate Processes

Streamline repetitive tasks with AI workflows and automations.

#### Chat

#### Email

#### SMS

#### Voice

#### Web

#### Answer Engine

#### Coach

#### Cobrowse

#### Helpdesk

#### LiveChat

#### Knowledge Base

#### Monitoring

#### Recorder

#### Replay

#### Sites & Articles

#### Suggestions

#### AutoQA

#### Automations

#### Dev Platform

#### Workflows

#### Campaigns

#### CPA

#### CRM

#### Scheduling

#### Surveys

#### Payments

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#### Industry

#### Use Case

#### Team

#### Contact Centers

#### Customer Support

#### HR & Ops

#### IT Support

#### Sales & Marketing

$

#### See all

#### Automotive

#### Beauty

#### BPO

#### CPG

#### Retail/Ecommerce

#### Education

#### Banking/Credit Unions

#### Insurance

$

#### See all

#### Authentication

#### Benefits Administration

#### Call Coaching

#### Call QA

#### Campaigns

#### Email Automation

#### Employee Onboarding

#### Intelligent Voice Assistant

#### Lead Generation

#### Tech Support

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#### Blog

#### Events

#### Guides

#### Support

#### Videos

#### Webinars

eBook

#### Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume, and stay ahead.

Get the guidebook

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#### About Us

#### Careers

#### Contact

#### Ethics

#### Legal

#### Newsroom

#### Partners

#### Who is Capacity?

Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. Proudly headquartered in St. Louis.

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- Platform
- Products
- Solutions
- Customers
- Resources
- Company

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- Platform
- Intelligent Virtual Agents
- Agent Assist
- Campaigns and Workflows
- Conversational AI
- Integrations
- Analytics and Insights
- Security and Integrations
- Products
- Deflection
- Social
- Web
- Chat
- Voice
- SMS
- Email
- Handle Time
- AI Answer Engine
- Call & Screen Recording
- Coaching
- Cobrowse
- Helpdesk
- Livechat
- Knowledge Base
- Monitoring
- Replay
- Sites & Articles
- Suggestions
- Process Automation
- Automations
- Workflows
- Documents
- Dev Platform
- Conversions
- CRM
- Campaigns
- Call Progress Analysis
- Scheduling
- Surveys
- Payments
- Solutions
- Teams
- Contact Center
- Customer Support
- Human Resources
- IT Support
- Sales & Marketing
- See All
- Industries
- Banking
- Education
- Healthcare
- Insurance
- Mortgage
- Senior Living
- Software
- Utilities
- See All
- Use Cases
- Contact Center
- Authentication
- Call Coaching
- Call QA
- Intelligent Voice Assistant
- Customer Support
- Billing & Payments
- Customer Service Bots
- Email Automation
- Order Management
- Sales & Marketing
- Campaigns
- Contract Lifecycle Management
- Lead Generation
- HR & IT
- Benefits Administration
- Employee Onboarding
- Tech Support
- Customers
- Resources
- Blog
- Events
- Guides
- Support
- Videos
- Webinars
- Company
- About Us
- Newsroom
- Careers
- Partners
- Ethics
- Legal
- Contact

# AI Support Automation
## Automate Support for Customers and Teams.

Grow revenue, reduce costs, and improve customer and employee satisfaction with AI that works across voice, web, email, social, SMS, in-app chat and beyond.

Request a Demo

## Trusted by 20,000+ organizations

Case Study

Case Study

Case Study

Case Study

Case Study

Case Study

Read Case Studies

#### Webinar
## Learn How DSW Saves $1.5M with AI-Powered Virtual Agents

Cut support costs, scale AI-driven CX, and find the right IVA solution—see how DSW does it.

Watch Now

## Help your teams do their best work

#### AI that delivers

Automate responses, reduce resolution times and enhance experiences

#### Unified knowledge base

Unlike others, Capacity unifies all knowledge into one smart system

#### Works where you work

Integrates with 250+ CRMs, helpdesks and collaboration tools

#### Support and implementation

Expert in-house implementation for seamless onboarding and success

Request a Demo

### Capacity in numbers

20K+

Happy customers

1.5M+

Users who love us

36.3B+

Automated interactions

## **Your support, reimagined**

Learn how integrated AI can transform your business. Explore the Capacity Platform now.

Request a Demo

#### Intelligent Virtual Agents
## Resolve inquiries and issues across every channel

Automate 90% of customer inquiries across voice, chat, email, SMS, and more for fast, consistent support where your customers connect.

Explore Intelligent Virtual Agents

#### Agent Assist & Live Support
## Empower agents with real-time coaching and guidance

Boost agent productivity with AI-powered suggestions, live coaching, and instant access to knowledge during every support conversation.

Explore Agent Assist & Live Support

#### Campaigns & Workflows
## Trigger actions and automate follow-ups instantly

Create smart workflows that handle escalations, send follow-ups, and trigger actions—no code or manual work required.

Explore Campaigns & Workflows

#### Conversational AI
## Deliver natural and human-like support at scale

Engage users with on-brand, natural conversations with AI that understands intent, adapts in real time and scales effortlessly.

Explore Conversational AI

#### Analytics & Insights
## Track performance and optimize every interaction

Uncover trends, identify gaps, and improve support with detailed analytics and insights across every customer interaction and channel.

Explore Analytics & Insights

#### Security
## Enterprise-grade security, compliance and protection

Protect sensitive data with full encryption, role-based access, compliance certifications, and continuous monitoring for threats and vulnerabilities.

Explore Security

#### Integrations
## Connect with 250+ tools and platforms instantly

Easily connect to CRMs, helpdesks, and business systems with 250+ pre-built integrations and flexible APIs for your stack.

Explore Integrations

eBook Download

Optimizing AI in the
Modern Contact Center

Learn how a single AI platform can streamline your support strategy, reduce costs and delight customers.

Get your guidebook now

## **Solutions built for every business**

Supporting a business isn’t easy, but we’ve got your back. Explore how we help teams overcome their biggest support challenges.

Request a Demo

#### AI in Retail & eCommerce
## Solve retail’s biggest CX challenges with AI

Automate 90% of customer inquiries, optimize loyalty programs, and boost sales with AI-driven support.

Explore AI in retail & ecommerce

#### AI in Financial Services
## Smarter banking with 24/7 AI support

Cut operational costs, boost customer satisfaction, and improve account management with AI-driven automation.

Explore AI in financial services

#### AI in Contact Centers
## Next generation support with zero hold times

Automate resolutions, deflect tickets, and empower agents with AI-driven efficiency. Deliver seamless with 24/7 support across every channel.

Explore AI in contact centers

#### AI Healthcare Automation
## Virtual health AI agents for smarter 24/7 patient support

Automate patient scheduling, billing and inquiries with HIPAA-compliant AI support. Reduce costs and deliver seamless care 24/7 across every channel.

Explore AI healthcare automation

### Stay Ahead. Stay Informed.

Sign up for insights from trusted AI leaders in support automation. From webinars to expert tips, you’ll get what you need to stay ahead of the curve.

### Ready to elevate every conversation?

Find out how Capacity can help your team do their best work.

Request a Demo



#### Platform

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

#### Product

##### Increase Deflections

Chat

Email

SMS

Social

Voice

Web

##### Reduce Handle Time

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

##### Increase Conversions

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

##### Automate Processes

Automations

Workflows

Dev Platform

#### Solutions

##### Team

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

##### Industry

Banking

Healthcare

Mortgage

Software

Education

##### Use Case

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

#### Resources

Blog

Customers

Events

Guides

Support

Voice Shop

Videos

Webinars

#### Company

About us

Careers

Contact

Ethics

Legal

Newsroom

Partners

Platform +

Intelligent Virtual Agents

Agent Assist + Live Support

Campaigns + Workflows

Conversational AI

Insights + Analytics

Security

Integrations

Products +

Increase Deflections ›

Chat

Email

SMS

Social

Voice

Web

Reduce Handle Time ›

Answer Engine

Advanced Call & Screen Recording

Coaching

Cobrowse

Helpdesk

LiveChat

Knowledge Base

Quality Monitoring

Replay

Sites & Articles

Suggestions

Automate Processes ›

Automations

Workflows

Dev Platform

Increase Conversions ›

CRM

Campaigns

CPA

Scheduling

Surveys

Payments

Solutions +

Team ›

Contact Centers

Customer Support

Sales & Marketing

HR & Ops

IT Support

See All

Industry ›

Banking

Healthcare

Mortgage

Software

Education

See All

Use Case ›

Authentication

Benefits Administration

Call Coaching

Call QA

Campaigns

Email Automation

Employee Onboarding

Intelligent Voice Assistant

Lead Generation

Tech Support

Resources +

Blog

Customers

Events

Guides

Support

Videos

Webinars

Company +

About Us

Newsroom

Events

Careers

Ethics

Partners

Contact

Legal



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