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### Featured insights

##### CX in EMEA: The five defining trends of 2025

We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.

Read more

##### Driving business value through procurement

Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success.

Read more

View more
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### Featured news

##### Capita extends relationship with Samsung UK to provide support for consumer customers

Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

##### Capita’s Fire Service College opens new facility with London Ambulance Service to provide resilience training

Capita’s Fire Service College (FSC) has opened a new purpose-built facility for the NHS Resilience Emergency Capabilities Unit (NHSR ECU).

View more
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### Featured news

##### Capita extends relationship with Samsung UK to provide support for consumer customers

Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

##### Capita’s Fire Service College opens new facility with London Ambulance Service to provide resilience training

Capita’s Fire Service College (FSC) has opened a new purpose-built facility for the NHS Resilience Emergency Capabilities Unit (NHSR ECU).

View more
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### Featured news

##### Capita extends relationship with Samsung UK to provide support for consumer customers

Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

##### Capita’s Fire Service College opens new facility with London Ambulance Service to provide resilience training

Capita’s Fire Service College (FSC) has opened a new purpose-built facility for the NHS Resilience Emergency Capabilities Unit (NHSR ECU).

View more
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### Featured news

##### Capita extends relationship with Samsung UK to provide support for consumer customers

Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

##### Capita’s Fire Service College opens new facility with London Ambulance Service to provide resilience training

Capita’s Fire Service College (FSC) has opened a new purpose-built facility for the NHS Resilience Emergency Capabilities Unit (NHSR ECU).

View more

Accessibility **A****A**

## Search by keywords and/or using the filtering options

# Capita launches AI Catalyst Stack in drive to be first AI-enabled BPO

We've launched the AI Catalyst Stack, operationalising AI at scale and underpinning our ambition to become the first AI-enabled business process outsourcer.

Read the press release Discover the solution

# Capita plc half year financial results 2025

The operational performance and momentum of the first half of 2025 gives confidence in our delivery of the second half of 2025 and our full year outlook remains unchanged.

Hear from our CEO Read the press release

# Capita launches AI-driven managed SD-WAN service powered by AWS

Capita is launching a managed cloud connectivity service, offering clients a comprehensive, E2E, AI-driven connectivity solution built on AWS Cloud WAN tech.

Read the press release Visit our newsroom

# Adolfo Hernandez shares his top life lessons on My Duvet Flip

The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez.

Watch now

## Our expertise in your industry

We’re a consulting, transformation and digital services business, delivering innovative solutions to transform and simplify the links between businesses and customers, and governments and citizens. We offer unparalleled breadth and depth of expertise across each of the industries we support – find out more by selecting your industry below.

### Education

Our best-in-class school support services are helping to deliver the best possible outcomes for children and young people.

Read more

### Financial services

We help financial services clients navigate the unique, evolving challenges of a complex, highly-regulated industry, helping to transform their customers’ experiences.

Read more

### Central government

We’re a vital strategic partner to government, delivering technology-enabled services to create better outcomes for citizens and communities.

Read more

### Local government

We work together with local authorities to improve productivity and outcomes, helping to create thriving local spaces and exceeding service expectations.

Read more

### Health

We’re committed to delivering high quality healthcare technology and services for under-pressure professionals, improving patient outcomes.

Read more

### Housing

Our cloud-based housing management software helps social housing providers to manage stock efficiently and compliantly whilst keeping residents safe.

Read more

### Retail

We’re experts in creating seamless experiences, helping retailers meet increasing consumer expectations with services which improve online and in-store performance.

Read more

### Telecommunications

We apply our industry- and technology expertise to help our telecoms clients transform operations, processes and culture for seamless end-to-end experiences.

Read more

### Transport

We help the transport industry enhance passenger experience safely, sustainably and efficiently with our industry- transformational and technology expertise.

Read more

### Utilities

We’re helping transform the utilities industry, enabling a culture of not just energy consumption, but energy creation in line with rising consumer expectations.

Read more

Insights## Latest insights

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.

Artificial intelligence

Customer experience

Data and analytics

Digital & technology

### CX in EMEA: The five defining trends of 2025

Capita

We consider the five trends that are defining customer experience in EMEA and how forward-thinking organisations are using them to shape stronger, more human connections.

12/11/2025

4 Mins read

Insight

Customer experience

Data and analytics

Digital & technology

Procurement

Productivity

Responsible business

Social value

Workforce development

### Driving business value through procurement

Alwyn Frank

Discover how strategic procurement maximises third -party spending, aligns with organisational goals, and ensures long-term success.

10/10/2025

3 Mins read

Insight

Central government

Local government

Public services

Artificial intelligence

Automation

Citizen experience

Data and analytics

Digital & technology

Productivity

### Understanding the AI opportunity in government

Capita

Insights and real-world examples from Capita’s Future Gov Summit on how AI is being used in public sector, what’s working, and what’s needed to scale success.

30/09/2025

5 mins read

Insight

Central government

Justice & policing

Local government

Public services

Automation

Citizen experience

Data and analytics

Digital & technology

Productivity

Vulnerability

### The data disconnect: Addressing the technical barriers to effective public sector data sharing

Dave Tonks

Legacy systems, restricted APIs and siloed data hinder public sector data sharing. Explore the technical barriers and how they can be overcome.

13/08/2025

4 mins read

Insight

Artificial intelligence

Citizen experience

Customer experience

Data and analytics

Digital & technology

Learning & development

Productivity

Responsible business

Social value

Vulnerability

Workforce development

### AI is fast, but is it fair? How leaders can tackle bias by design

Capita

We explore how leaders can reduce the risk of bias through inclusive design, diverse data, and ongoing evaluation.

04/08/2025

5 mins read

Insight

Workforce development

### Adolfo Hernandez shares his top five life lessons with Jack Parsons on My Duvet Flip

Capita

The newest episode of My Duvet Flip, the UK’s leading career show hosted by Jack Parsons, features a powerful conversation with our Group CEO, Adolfo Hernandez.

24/07/2025

2 mins read

Insight

View all insights

Case studies## Read about our work

Every day we’re helping our clients transform and simplify services with innovative solutions. Here are some practical examples of how we’re delivering these solutions and the difference they make.

### Streamlining operations: How Police Scotland modernised its data systems

Summary

Discover how Capita helped Police Scotland to consolidate diverse technological infrastructures and eliminate operational inefficiencies.

### Delighting Bayern Munich fans with customer service excellence

Summary

With access to Bayern Munich’s back-office systems, our team delivers swift, knowledgeable assistance, ensuring fans receive the best customer service experience.

### Dynamic customer service delivers exceptional customer satisfaction

Summary

By prioritising compliance with strict data protection we’ve strengthened our partnership, driving both operational efficiency and customer satisfaction.

### Streamlining Bexley’s financial operations

Summary

Find out how we supported the London Borough of Bexley with cost savings for their Accounts Payable service whilst maintaining service quality.

### Driving impact and innovation: Partnering with TfL to keep London moving

Summary

How Capita’s 9-year partnership with TfL is transforming London's transport infrastructure, including Congestion Charging, LEZ, ULEZ & Safer Lorry Scheme (DVS)

Newsroom## Latest news

Find out what's happening around Capita.

Local government

Citizen experience

Corporate information

### Four Councils extend partnership with Capita to deliver essential community services

Capita

Hart District Council, Havant Borough Council, South Oxfordshire District Council, and Vale of White Horse District Council have extended their Capita contract.

17/11/2025

2 Mins read

News

Telecoms, media & tech

Contact centres

Corporate information

Customer experience

### Capita extends relationship with Samsung UK to provide support for consumer customers

Capita

Capita today announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK.

03/11/2025

2 Mins read

News

Corporate information

Learning & development

Public safety

Workforce development

### Capita’s Fire Service College opens new facility with London Ambulance Service to provide resilience training

Capita

Capita’s Fire Service College (FSC) has opened a new purpose-built facility for the NHS Resilience Emergency Capabilities Unit (NHSR ECU).

28/10/2025

2 Mins read

News

Artificial intelligence

Corporate information

Customer experience

Digital & technology

### Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO

Capita

Capita launches The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO).

27/10/2025

3 Mins read

News

Transport

Contact centres

Corporate information

Customer experience

### Capita awarded new contract to deliver contact centre services for Transport for London

Capita

Capita has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years.

21/10/2025

2 Mins read

News

Corporate information

### Capita reaches settlement with ICO regarding 2023 cyber attack

Capita

Capita has reached a settlement with the Information Commissioner’s Office re its findings on the 2023 cyber attack. The settlement includes a £14m penalty.

15/10/2025

2 Mins read

News

View all news

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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