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Chaterimo: Support & Sales Chatbot | ChatGPT, Claude, Gemini



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# Customer Service & Sales Chatbot
Powered by ChatGPT, Claude & Gemini

By leveraging the advanced capabilities of ChatGPT, Claude or Gemini, we provide e-commerce and websites with a transformative AI customer service experience that significantly reduces customer service costs and saves time.

Try it for free Request your demo

## Experience it yourself! Try chatting with the Chaterimo website.

## Who is using Chaterimo platform?

## Why Chaterimo?
### The most affordable, flexible AI customer service platform that puts you in control

Set up in minutes, not months. Pay less, customize more, and let AI handle your customer support 24/7.

###### 5-MINUTE SETUP
#### Go Live in Minutes, Not Months

While competitors require weeks of setup and training, Chaterimo gets you started instantly:

- One-click installation for Shopify, Shoptet, Upgates, and more
- Intuitive dashboard - no technical expertise required
- Pre-built chatbot-role for e-commerce
- Start answering customer questions with AI immediately

Average time to first conversation: 30 seconds

###### UNBEATABLE VALUE
#### The Most Cost-Effective AI Solution

Why pay 10x more for the same AI technology? Chaterimo offers the industry's most flexible pricing:

###### BYO API Keys

Use your own OpenAI, Anthropic, or Google Gemini API keys - pay only for what you use with unlimited AI messages

###### Save 70-90%

Compared to competitors charging $50-100+ per agent/month with limited AI messages

No hidden fees. No per-conversation charges. Just transparent, affordable pricing.

###### INTELLIGENT HANDOFF
#### AI + Human = Perfect Support

When AI reaches its limits, our smart ticketing system ensures no customer falls through the cracks:

- AI can automatically collect contact details and create tickets for complex issues
- Agents no longer waste time waiting for live chats - work on tickets when convenient
- Track resolution times, agent performance, and customer satisfaction
- Seamless context transfer - agents see full conversation history

###### PROACTIVE SALES
#### Engage, Assist, Convert

Automatically reach out to visitors at the right moment with tailored messages designed to guide them toward action.

- Time-based triggers: engage after a custom delay
- Page targeting: site-wide or specific pages
- Multiple rules per widget with on/off control
- Custom AI prompts for selling and support
- AI-generated or direct message types
- Full conversation tracking in chat history

Smart session logic prevents repeated prompts during a visit.

###### CUSTOM AI AGENTS
#### Write the Playbook, Shape the Voice

Take full control of the system prompt to define exactly how your AI behaves — name your agent, set tone and rules, and tailor it for support or sales.

###### System Prompt Control

Edit the core instructions that guide the LLM

###### Named Personas

Give each agent a name, role, and identity

###### Tone & Guidelines

Set voice, do’s & don’ts, escalation rules

###### Role-Specific Playbooks

Create support-ready or sales-driven agents for each goal

###### E-COMMERCE READY
#### AI That Knows Your Business

Connect with Shopify, Shoptet, or other platforms for intelligent order support:

- **Order Tracking:** AI instantly retrieves order status and delivery estimates
- **Product Questions:** Detailed answers about specifications, availability, and recommendations
- **Return Management:** Guide customers through return policies and processes
- **Personalized Help:** Access order history to provide context-aware support

Customers report 40% faster issue resolution with integrated order data

###### TRAIN YOUR AI
#### Build a Genius-Level Knowledge Base

Multiple ways to make your AI assistant an expert on your business:

## XML Product Feeds (70,000+ products)

Import your entire product catalog including descriptions, prices, and specifications

## API Integration

Real-time data sync with your systems for always-current information

## Website Scraping

Automatically extract content from your website, including sitemaps

## Document Upload

PDF, Word, Excel, CSV files - up to 10MB each

###### YOUR WAY
#### Beyond the Chat Bubble

Give customers multiple ways to interact with your AI assistant:

###### Chat Widget

Classic floating bubble that's always accessible

###### Embedded iFrame

Full-page integration for FAQ or support pages

Plus, connect with:

Facebook Messenger

## What are the integration options?

##### One-stop solution
### Used by users
## WORLDWIDE

With Chaterimo, make it easy and help your customers find information quickly and conveniently.

#### Smart support

Surprising results of advanced AI models!

#### Best Statistics

Gather all available reports! Discover what users are asking and update the knowledge base accordingly.

#### Day-to-day readiness

AI keeps an eye on your business 24/7!

#### Editable Features

Edits made easy and safe!

#### Messages settled with AI

#### Chats created

#### Signup Users

##### Testimonial
## What our customers has to say about us



### Chaterimo made my job easier and the chatbot also responds very convincingly. Some customers did not even recognize that they were communicating with a machine (chatbot)

##### Adéla Majerová

E-zakazky.cz

### It works as we need it to respond.

##### Stanislav Fedoročko

### So I installed it and had to play around with the learning part, but I'm pleasantly surprised and I'm going to extend it to other e-shops. It seems to be able to answer all customer questions nicely and sensibly so far. And when it doesn't - you can look it up in the history and teach it. This plugin seems valuable to me and I hope it will work long-term.

##### Michal Banik (chranenedielne.sk)

### Amazing add-on. It can respond in all languages. For multilingual websites, it's absolutely fantastic. If it could make phone calls as well, it would be perfect.

##### David Tomášek (baktoma.cz)

### It works great; you just need to teach it commands at the beginning, and then it learns on its own. It saves money, time, and energy.

##### Vladislav Bulant (tibabu.cz)

## Frequently asked questions

### Which ChatGPT models I can choose from?

You can choose from gpt o3-mini, gpt 4.1, gpt 4.1 mini and gpt 4.1 nano. We recommend gpt 4.1 mini - its fastest, cheapest and have space for a lot of tokens.

### Which Claude models I can choose from?

You can choose newest Claude Opus, Sonnet or Haiku.

### Do you offer any other AI LLM models?

Yes, you can also try Gemini models from Google (Pro or Flash).

### Why do I need to provide my Anthropic or OpenAI API key for the paid programs?

You have the freedom to select your preferred pricing option. Should you choose the option that involves using your own API keys, you will need to create these keys and integrate them into Chaterimo to ensure its proper functionality.

Our service, Chaterimo, integrates directly with Anthropic or OpenAI's advanced language model to provide high-quality chatbot services. Your AI API key allows us to establish this direct connection with Anthropic or OpenAI's servers.

The reason we require your API key in our paid programs is threefold:

- Fair Usage Billing: With your own Anthropic or OpenAI API key, you are billed directly by Anthropic or OpenAI for the exact number of prompts your chatbot uses. This ensures you only pay for your actual usage.
- Avoiding Rate Limits: Each user having their unique API key means that the chatbot service isn't limited by a shared rate limit. This ensures uninterrupted service as usage is dependent on your individual API key, and not affected by other users' activities.

Please note, there is a separate monthly fee for using Chaterimo's platform. This fee is for the features, tools, and services we provide on top of Anthropic/OpenAI's core language model capabilities.

**We prioritize the security and privacy of your data. Your API key is stored securely, hashed after saving, and is strictly used for communicating with the AI servers for the purposes outlined above. It is not used for any other purposes, nor is it shared with any third parties.**

### Can I create multiple chat widgets that support multiple languages?

Yes, in paid Advanced + Masterful subscription plans, you can create multiple chat-widgets. These chat-widgets can have completely different appearances, for example initial messages in different languages. They can also have different roles and ChatGPT model/chat temperature, etc.

### How can I create a knowledge-base on Chaterimo?

It is easy to get started with Chaterimo! Here is how you can add content to your knowledge-base:

- Simple Text: Just copy and paste your desired text directly.
- Web Content: You can easily grab content from a website. Whether it's just one web page or multiple pages with all their linked content, we've got you covered.
- File Upload: Have a document? No worries! You can upload CSV, Excel, Word documents, PDFs, or plain text files. Just make sure they're under 10MB.
- For Merchants: If you're using Google Shopping, you can directly upload your XML product feed.

### How does OpenAI handle the data I pass to the API?

For paid API accounts in OpenAI, Claude, and Gemini, data and files passed to their APIs are never used to train their models. In Gemini's free-tier API models, however, conversations may be used to train their models, though it remains completely free of charge. This means you still have complete control over your data. If you wish to delete all your data uploaded to Chaterimo, you can do so through the Chaterimo administration interface.

## Articles - AI topics

##### What's the best live chat for Shopify?

##### Discover 28 must-have Shopify apps that can boost sales.

##### How to Create a Chatbot for E-Commerce?

Interested in a DEMO for your website or e-commerce? Let us build one for you, FREE of charge!

Thank you! We will contact you soon. Have a fantastic day!

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## Request your demo today

If you have an e-commerce store (e.g., Shopify), providing your XML feed for Google Shopping helps the chatbot understand your products better.

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