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Chatwoot: The modern, open source, self-hosted customer support platform. Alternative to Intercom and Zendesk.

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Introducing Captain, our AI agent# The modern customer support tool for
your business
AI assistant, omnichannel support desk, knowledge base. Everything you need for
seamless customer support, all in one place.

Start your free trial Request a demo

4.5+ rating 25k stars

Trusted by 15,000+ businesses

AI powered

Learn more

## Cut down on support questions with Captain, your AI assistant

Captain is Chatwoot’s built-in AI agent that helps your agents work faster, respond smarter, and connect with customers in a more personal way. Every conversation flows better and gets resolved quicker.

Hey, I need some help!

Hello there, Captain on this side! How can I help you?

###### Automate conversations with Captain

Reduce support volume with our AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently.

###### Boost productivity with Captain Copilot

With Copilot on your side, get smart answer suggestions, instant access to past conversations, and quick lookups from help articles.

You

Can you suggest a response?

Co-Pilot

The answer is me, Co-Pilot! I can provide smart answer suggestions, instant access to past conversations, and quick help-center look-ups.

Use thisImproveTranslate

Ask co-pilot...

###### Speak your customer’s language
Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.

Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.

Hello

Bonjour

Hey, I need some help!

Hello there, Captain on this side! How can I help you?

###### Automate conversations with Captain

Reduce support volume with our AI agent that learns from your help center, chats, and FAQs to answer common questions efficiently.

###### Boost productivity with Captain Copilot

With Copilot on your side, get smart answer suggestions, instant access to past conversations, and quick lookups from help articles.

###### Speak your customer’s language
Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.

Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.

You

Can you suggest a response?

Co-Pilot

The answer is me, Co-Pilot! I can provide smart answer suggestions, instant access to past conversations, and quick help-center look-ups.

Use thisImproveTranslate

Ask co-pilot...

You

Can you suggest a response?

Co-Pilot

The answer is me, Co-Pilot! I can provide smart answer suggestions, instant access to past conversations, and quick help-center look-ups.

Use thisImproveTranslate

Ask co-pilot...

###### Speak your customer’s language
Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.

Captain helps agents respond to customers in their native language, providing smooth translations so everyone feels understood.

With a significant portion of our sales happening through chat, if our core customer support platform isn’t accessible, it’s a crisis. Chatwoot has been essential in ensuring this critical system remains dependable and central to our customer operations.

Prateek Jogani, Co-founder & CTO, FairDee Read the case study

Omni-channel support desk

## Keep all your customer conversations in one place

Chatwoot lets you support customers across your website, email, social media and messaging platforms like Facebook, Instagram, Telegram, Line etc — all from one place.

###### Create a live chat widget that fits your brand
Customize colors, language, text, and design to fit your brand effortlessly. Engage with customers in a way that feels authentic.

###### Engage with your customers on WhatsApp
Send rich content messages, share updates, and build more personal connections effortlessly.

###### Solve custom use cases with our API
Extend Chatwoot with custom integrations. Use our developer APIs to build solutions that fit your specific support needs.

Hello there.
How can we help you?

Search our Help Center

Live chat settings Installing live chat enable identity validation

Email

john.doe@workmail.com

Phone

+1 (555) 555-5555

View chat history

Chat with us

Theme color

2781F6

Build custom solutions

Extend Chatwoot

###### Create a live chat widget that fits your brand
Customize colors, language, text, and design to fit your brand effortlessly. Engage with customers in a way that feels authentic.

###### Solve custom use cases with our API
Extend Chatwoot with custom integrations. Use our developer APIs to build solutions that fit your specific support needs.

###### Engage with your customers on WhatsApp
Send rich content messages, share updates, and build more personal connections effortlessly.

Hello there.
How can we help you?

Search our Help Center

Live chat settings Installing live chat enable identity validation

Email

john.doe@workmail.com

Phone

+1 (555) 555-5555

View chat history

Chat with us

Theme color

2781F6

###### Create a live chat widget that fits your brand
Customize colors, language, text, and design to fit your brand effortlessly. Engage with customers in a way that feels authentic.

Hello there.
How can we help you?

Search our Help Center

Live chat settings Installing live chat enable identity validation

Email

john.doe@workmail.com

Phone

+1 (555) 555-5555

View chat history

Chat with us

Theme color

2781F6

###### Engage with your customers on WhatsApp
Send rich content messages, share updates, and build more personal connections effortlessly.

###### Solve custom use cases with our API
Extend Chatwoot with custom integrations. Use our developer APIs to build solutions that fit your specific support needs.

Chatwoot has transformed the way we engage with our customers. It’s omni-channel feature allows us to manage conversations simultaneously across multiple channels.

I’ve used Chatwoot at my previous companies and continue to rely on it today at Converso. After years as a happy customer, I can confidently say it’s an indispensable tool for any customer-focused business.

Ariel Lambrecht,
Founder of 99 - Brazil's first unicorn and Converso

Knowledge base

## Deliver smooth self-service experiences
with our Help Center

Help customers find answers fast with a flexible, easy-to-use knowledge base. Customize it to match your brand and give them a smooth 24x7 self-service experience.

###### Personalise content for every customer segment
Write personalised content to each segment of your customers. Whether you manage multiple brands, or products create dedicated portals for each and manage them all from one dashboard.

PortalsCreate and manage multiple portals

New portal

The ice cream shop chatwoot.help/handbook

The Burger gang chatwoot.help/user-guide

User Guide chatwoot.help/user-guide

###### Improve content discovery with AI powered search
Easily find content with our AI-powered search, built for natural, conversational queries. Deliver quick, relevant answers for a delightful customer experience.

custom domain

Get SSL certificate for your custom domain We provide SSL certificates for all cloud customers who set up a custom domain for their portal. Secure access is guaranteed.

Setting up a custom domain for your portal Follow a few easy steps. Start with filling in your custom domain name, then point it to chatwoot.help. Open your name server.

Categories

6 articles

Keep your articles grouped and organized

English (en-US) All locales supported

Write rich content with video links and metadata

Chatwoot Website

Select a live chat widget for your help center

https://www.docs.yourdomain.com

Get your auto-generated SSL certificate

Super impressed with @chatwootapp - another open source win. The out of the box help center/docs is clean. I should publicly state - We love woot. The experience is great!

Aron Wagner, CEO, American Cloud

Secure, extensible, open-source

## Proudly open source - host on your own infrastructure and own your data

Open-source, self-hosted Host Chatwoot on your own server. Own your customer data and stay fully compliant with regulatory standards. Find us on GitHub

25k Stars on Github

300+ Contributors

Secure
personnel

Secure
development

Secure
testing

Cloud
security

SOC 2 Type II compliant With strict protocols in place, you can trust us to protect your information with confidence.

Read more

Secure
personnel

Secure
development

Secure
testing

Cloud
security

SOC 2 Type II compliant With strict protocols in place, you can trust us to protect your information with confidence.

Read more

## Footer

The modern, open source, self-hosted customer support platform.
An alternative to Intercom and Zendesk.

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### Backed By

###### Product

- Features
- Integrations
- Mobile Apps
- Changelog
- User guide

###### Company

- Team
- Careers
- Blog
- Handbook

###### Resources

- Self Hosted Chatwoot
- Product Documentation
- API Documentation
- Contribution guide

© 2025 Chatwoot Inc. All rights reserved

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Let Chatwoot manage your agents’ workloadTrack your agents’ performance, with auto-updating reportsTrack and trace account activities with easeWork smarter with AutomationsPerform key actions on multiple conversations at onceLet customers know you’re not available to answer their questionsSuper quick responses to customer conversations. Super productive agents.⌘ + K your way into productivityNote down important info about your contactsOrganize your contacts into segmentsGet detailed insights into your conversationsSend and track Customer Satisfaction surveys on autopilotManage your email customer interactions from ChatwootStay connected with your customers on Facebook Get insights into your inboxes, with auto-updating reportsStay connected with your customers on Instagram Master Chatwoot with Keyboard ShortcutsYour conversations’ health report, filtered by labelsEasily organize your conversations with labelsManage your Line customer interactions from ChatwootView the status of your conversations and agents in real-timeUser context on your fingertips, faster resolutionsWork together with your team to solve customer queriesSlack x Chatwoot: for a super productive you.Manage your SMS customer interactions from ChatwootTrack how each of your teams is performing, with auto-updating reportsOrganize your agents into teamsManage your Telegram customer interactions from ChatwootManage your Twitter interactions from ChatwootCommunicate with your customers on WhatsApp, hassle-free.