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Cobbai: Rethink your helpdesk. Start with AI.

NOW LIVE

**Tools**

**\+ MCP**

— empower your AI agents to act, not just respond

Product

ai agents

helpdesk

Front

Autonomous customer-facing agent

Companion

AI assistant for support agents

Analyst

Back-office tagging and routing agent

see THEM in action

Cobbai Inbox

Unified ticketing with AI agents

Cobbai Chat

Custom AI chat for your platforms

Cobbai Knowledge Hub

AI hub for all knowledge

Cobbai Topics

Organize support by intent clusters

Cobbai VOC

Customer voice intelligence center

Ask Cobbai

NEW

Conversational AI for support insights

explore cobbai helpdesk

Solutions

Industries

Retail and e-commerce

Financial services

Tourism and mobility

Public service

Telecom and media

Healthcare

Software

Outsourcing

Use cases

Sales enablement

Customer support

Voice of customer

Product roadmap

Resources

Blog

Insights on AI and CX

Live agents

See our AI agents in action

Integrations

Connect Cobbai with your tools

Contact us

We're here to help you

What's new

AI for Email Support: Faster Responses at Lower Cost

Data Readiness for AI in Support: Inventory, Cleanup, and Structure

Pricing

View demoTalk to sales

en

FRESDE

Product

ai agents

helpdesk

Front

Autonomous customer-facing agent

Companion

AI assistant for support agents

Analyst

Back-office tagging and routing agent

see THEM in action

Cobbai Inbox

Unified ticketing with AI agents

Cobbai Chat

Custom AI chat for your platforms

Cobbai Knowledge Hub

AI hub for all knowledge

Cobbai Topics

Organize support by intent clusters

Cobbai VOC

Customer voice intelligence center

Ask Cobbai

NEW

Conversational AI for support insights

explore cobbai helpdesk

Solutions

Industries

Retail and e-commerce

Financial services

Tourism and mobility

Public service

Telecom and media

Healthcare

Software

Outsourcing

Use cases

Sales enablement

Customer support

Voice of customer

Product roadmap

Resources

Blog

Insights on AI and CX

Live agents

See our AI agents in action

Integrations

Connect Cobbai with your tools

Contact us

We're here to help you

What's new

AI for Email Support: Faster Responses at Lower Cost

Data Readiness for AI in Support: Inventory, Cleanup, and Structure

Pricing

View demoTalk to sales

en

FRESDE

AgentsSolutionsLive agentsBlogPricingTalk to sales

AgentsSolutionsLive agentsBlogPricingTalk to sales

# Rethink your helpdesk
Start with AI

Cobbai unifies intelligent AI agents with a modern helpdesk platform — chat, inbox, knowledge, and automation — a complete suite designed to let AI and human support work as one.

Discover Cobbai

Cobbai Helpdesk

AI agents

Inbox

Unified ticketing with AI agents

Chat

Custom AI chat for your platforms

Knowledge

AI hub for all knowledge

Topics

Organize support by intent clusters

In Cobbai Helpdesk

Across Cobbai Inbox, Chat, and Knowledge Hub

In your stack

Inside your customer service platforms

Over API

For any custom-built integration

Orange

70%

auto resolution

OpenClassrooms

32%

auto resolution

TheFork

40%

auto resolution

Gojob

60%

auto resolution

Your AI team

Deploy everywhere

Train & empower

## Meet your new AI agents

Three agents. Infinite capabilities.

### Front

Agent for your customers

Enhance customer service with instant resolutions, boost customer satisfaction, and increase sales conversions with a conversational agent that works 24/7 across chat, email, and self-service portals.

Learn more

56%

deflection

22%

deflection

### Companion

Agent for your TEAM

Empower your support agents to deliver faster responses, provide consistent service, and drive revenue growth with real-time AI assistance.

Our agents

\-40%

handle time

\-50%

handle time

#### Empower your team

Allow team members to excel in their roles with drafted responses, translated requests, and summarized discussions.

#### Deliver excellence at scale

Equip your team with the right knowledge and identify the next best actions to navigate complexity effortlessly.

#### Turn service into growth

Discover sales opportunities in support interactions, turning customer service into a powerful revenue driver.

### Analyst

Agent for insights and routing

Improve customer service efficiency, track customer sentiment, and surface product insights with an AI engine that tags, routes, and analyzes every customer request in real time.

Our product

70

NPS

\-80%

first reply time

#### Route smarter, act faster

Ensure every ticket reaches the right hands, at the right time, with precision and speed.

#### Spot signals that matter

Uncover hidden insights from your customers, empowering marketing to act on detractors and promoters alike.

#### Fuel product innovation

Transform feedback into actionable ideas, helping your product team deliver what customers truly need.

## We built the helpdesk where AI and human agents work as one

Inbox

Chat

Knowledge Hub

Topics

VOC

Ask Cobbai

Your stack

Cobbai over API

Cobbai Helpdesk

AI-first workspace for customer service teams

### Cobbai Inbox

Your AI-native helpdesk

Manage all requests in one place — with AI agents to auto-reply, assist human reps, and route issues based on intent and urgency.

### Cobbai Chat

Your AI chat infrastructure

Deploy AI agents in a fully customizable chat interface — on your website, customer portal, or internal platforms — to support both customers and employees instantly.

### Cobbai Knowledge Hub

Your centralized AI-ready knowledge system

Organize internal and external content, create help centers, and deliver accurate answers to customers, agents, and AI — all from one unified hub.

### Cobbai Topics

Your AI-powered view of customer intents

Visualize, group, and categorize support requests using Cobbai’s topic map — helping you track contact reasons and optimize your support operations.

### Cobbai VOC

Your customer voice intelligence center

Visualize trends, segment conversations, and analyze sentiment — by topic or overall — to uncover why customers reach out and how to reduce support volume at the source.

### Ask AI

Your conversational AI for support insights

Ask anything about your support operation — from ticket volume and top topics to knowledge gaps and satisfaction trends — and get answers instantly, powered by your live data.

## Deploy our AI agents in your stack, too

### Popular helpdesks

Your existing tools

Integrate Cobbai’s AI agents into your support ecosystem, enhancing every interaction and driving efficiency across your tools.

### Cobbai over API

Your custom channels

Deploy our AI agents into your own apps, platforms, or internal tools using our API — for full control over how and where your agents interact with users.

## Easy to train. Easy to control.

Take full control of your AI agents — guide their actions, test their performance, define their scope and refine their results for consistent success.

coach

### Prepare your agents for every scenario

Set clear instructions and provide tailored resources so that your agents align with your needs.

test

### Validate readiness and accuracy

Test your agents in a sandbox before activation, then maintain consistency with ongoing automated evaluations.

activate

### Set boundaries for your AI agents

Decide where your AI agents will operate, focusing their activity on the topics you select.

monitor

### Track and optimize performance

Analyze AI outcomes and support metrics to optimize agents and enhance customer experience.

## Introducing Tools —
Give your AI agents real power

Not all customer requests are created equal

Some need a quick knowledge-based answer. Others require data retrieval or even full task execution.

level 1

### Knowledge-based replies

*“What’s your return policy?”*

level 2

### Back-office data lookup

*“What’s the status of my order?”*

level 3

### Back-office task execution

*“Update my delivery address”*

Enter Tools + MCP

Equip your AI agents with tools to go beyond conversations — from looking up account details to performing real back-office actions.

Connect your internal systems directly or expose available tools through your own MCP (Model Context Protocol) server.

Explore tools

## Trusted by leading support teams

TRAVEL

### Every feedback count

"We have been using Cobbai for a few months now and it has helped us immensely to structure the large amounts of comments we receive from our travelers. The Cobbai Team is incredibly helpful and reactive. They have helped us to properly set up our Cobbai Verbatims Map and are constantly available to show us how to make the best use of the tool and how to use it in the most efficient way. We are curious to discover all the other functions available through this tool and know with Cobbai we can count on a reliable partner to help us set up further actions and gain even more insights"

Lisa Schade

Quality & Customer Satisfaction Manager

EDUCATION

### Unlimited workflows opportunities

“Cobbai has truly been a game-changer. It provided us with a clear, data-driven view of what our customers report. Thanks to this - and the excellent support from the Cobbai team - we are improving the content of our Help Center and implementing automated responses, all within just a few weeks.”

Adrien Fernandez

Operations Efficiency Manager

FINANCIAL SERVICES

### Deliver rapid responses

"Waltio is a b2c SAAS that helps taxpayers declare their cryptos. The difficulty is the variability of our business and the complexity of requests as the crypto ecosystem evolves very quickly. Cobbai has helped us to categorize our entire history and thus have a clear mapping of customer requests. This mapping is now also automated by Cobbai for each incoming ticket. Cobbai also helps us to deliver a rapid response to the customer thanks to AI based on our documentation."

Sylvain Ramaradjou

Head of Care

HEALTHCARE

### Patients have their voice

"At Doctolib, we are deeply committed to enhancing patient satisfaction through continuous feedback and improvement. Our partnership with Cobbai has been instrumental in revolutionizing how we gather and analyze patient insights. By leveraging Cobbai’s cutting-edge AI, we have efficiently categorized more than 100,000 of patient comments across France, Germany, and Italy. This has enabled us to swiftly identify and address key areas of patient satisfaction and dissatisfaction, enhancing our product offerings and services. Thanks to Cobbai, we have prioritized significant changes in response to our patients' needs, such as the improvement of our Patient Messaging feature and the integration of multi-language capability. These enhancements are pivotal in our mission to provide exceptional care and service to all our users."

**Alessia Fontanari**

Head of B2C Go-To-Market Strategy

PUBLIC SECTOR

### Monitor knowledge & topics

“We needed to classify requests by domain and severity and we had an underutilized documentation and FAQ repository.
Cobbai directly integrated with our ticketing system. It allows us to automatically sort incoming tickets by subject and access the best previous responses for each topic.
Integrating our knowledge base enables us to offer users answers based on our FAQs. We’ve saved time on routing and gained a better understanding of post-sale issues, allowing us to respond more quickly with corrective maintenance.”

Régis Baudouin

Chairman

## Turn every interaction into an opportunity

Assemble your AI agents and helpdesk tools to elevate your customer experience.

Get started

Rethink your helpdesk.
Start with AI.

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