Page Inspect

Generative & conversational AI powered customer service agents for your business

















Named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI - Get the report

- Solutions

Back

- Meet Your AI Workforce

Explore Enterprise AI Agents

By Use Case

- AI Agents for Voice
- AI Agents for Chat & Messaging
- AI-Powered Agent Assist
- AI Agents for Sales & Marketing
- Contact Center AI Integrations

Integrations

- Avaya
- AWS
- Genesys
- NiCE
- Microsoft
- 8x8
- Platform

Back

Overview

- Explore Cognigy.AI

Platform Capabilities

- AI & LLMs
- Agentic AI
- Knowledge AI
- NLU
- AI Ops & Orchestration
- Experience Management​
- AI Agent Studio
- Multimodal CX
- Voice Connectivity
- Insights & Analytics
- Agent Augmentation
- Live Chat
- Agent Copilot

Quick Links

- Academy
- Product Updates
- Marketplace
- Trust Center
- Industries

Back

- AI Agents for Airlines
- AI Agents for Automotive
- AI Agents for Finance & Banking
- AI Agents for Healthcare

- AI Agents for Insurance
- AI Agents for Retail & E-commerce
- AI Agents for Telecommunications
- AI Agents for Utilities
- Customers

Back

Customer Success Stories

- See all our customer stories

Explore our customers’ stories and see how enterprises are creating customer service loved by everyone

See all our customer stories

- Lufthansa's end-to-end Self-service
- AI Agents for your Car at Toyota
- How DHL handles >30M service inquires
- Frontier Airlines Automates 800k Monthly Conversations
- Explore Lidl's In-store AI Agent
- ...and more
- Resources

Back

Analyst Recognition & Awards

- See all Accreditation

Cognigy Resources

- Learn
- Downloads
- Blog
- Product Updates
- Showcase
- Succeed
- Resource Center
- Cognigy Academy
- Documentation
- Help Center
- Company

Back

Who We Are

- About Us
- Our Partners
- Contact Us
- Trust Center

Get the latest

- Events
- News
- Careers
- Nexus Event

EN

- DE

SEE A DEMO

Back

- Meet Your AI Workforce

Explore Enterprise AI Agents

By Use Case

- AI Agents for Voice
- AI Agents for Chat & Messaging
- AI-Powered Agent Assist
- AI Agents for Sales & Marketing
- Contact Center AI Integrations

Integrations

- Avaya
- AWS
- Genesys
- NiCE
- Microsoft
- 8x8

Back

Overview

- Explore Cognigy.AI

Platform Capabilities

- AI & LLMs
- Agentic AI
- Knowledge AI
- NLU
- AI Ops & Orchestration
- Experience Management​
- AI Agent Studio
- Multimodal CX
- Voice Connectivity
- Insights & Analytics
- Agent Augmentation
- Live Chat
- Agent Copilot

Quick Links

- Academy
- Product Updates
- Marketplace
- Trust Center

Back

- AI Agents for Airlines
- AI Agents for Automotive
- AI Agents for Finance & Banking
- AI Agents for Healthcare

- AI Agents for Insurance
- AI Agents for Retail & E-commerce
- AI Agents for Telecommunications
- AI Agents for Utilities

Back

Customer Success Stories

- See all our customer stories

- Lufthansa's end-to-end Self-service
- AI Agents for your Car at Toyota
- How DHL handles >30M service inquires
- Frontier Airlines Automates 800k Monthly Conversations
- Explore Lidl's In-store AI Agent
- ...and more

Back

Analyst Recognition & Awards

- See all Accreditation

Cognigy Resources

- Learn
- Downloads
- Blog
- Product Updates
- Showcase
- Succeed
- Resource Center
- Cognigy Academy
- Documentation
- Help Center

Back

Who We Are

- About Us
- Our Partners
- Contact Us
- Trust Center

Get the latest

- Events
- News
- Careers
- Nexus Event

# Two market leaders unite to accelerate the future of**AI-first customer experience**

Find out more

Phone & Voice

Chat & Messaging

Agent Copilot

## Trusted by more than 1,000 brands worldwide

## Deliver service experiences your customers will boast about

**See AI Agents in action**



## Meet our AI Champions
### Our customers make a difference everyday with a new generation of service experiences that just work.

16M+ automated conversations per year for rebookings, refunds & more

**16+ AI Agents live**

**16M+ automated conversations per year**

**Real-time AI translation**

Read More

25+ AI Agents for customer care and in-car Voice Assistance

**98% of customers love the service**

**Increased loyalty for dealerships**

**95% acceptance rate for AI-booked appointments**

Read More

AI Voice & Chat Agents with 70% automation rates, serving EON’s 50M customers

**70% automation**

**30+ AI Agents live**

**+37% NPS on live chat**

Read More

Serving 24k customers in customer service on chat and voice channels

**30K Calls Saved Annually**

**Powered by GenAI & Knowledge AI**

**AI Agent for Sales and Energy Consulting**

Read More

**What will you use AI for?**





## Driven by Performance

1B+

Annual Interactions

99%

Routing
Accuracy

70%

AHT
Reduction



## Harness the power of Generative AI for Customer Self-Service

#### Personalized CX

Create meaningful connections and foster customer loyalty through tailored experiences.

#### Humanlike Dialogues

Amaze customers with empathetic dialogues and hyper-realistic voices powered by Generative AI.

#### Voice and Chat-Ready

Craft cutting-edge, frictionless interactions that are multimodal and omnichannel.

#### Proactive Service

Go beyond reactive support to provide proactive service that boosts satisfaction and revenue growth.





## Give your agents superpowers with Agent Copilot

#### Unlock Agent Productivity

Empower your workforce with real-time AI coaching and automated wrap-ups.

#### Effortless Resource Access

Provide agents with instant access to critical support knowledge and resources.

#### Global Language Support

Equip service teams to assist customers in any language leveraging real-time translation.

#### Enhanced CX

Deliver swift and precise responses – without customers ever having to repeat themselves.





## Scale up your enterprise contact center with a
cutting-edge AI workforce

#### Enterprise-Ready Generative AI

Supercharge your contact center with secure, powerful LLM orchestration.

#### Reliability and Scale

Manage millions of annual interactions and effectively handle peak loads without compromising service quality.

#### Outpace Competitors

Respond to changing business and customer needs at speed and scale with market-leading AI.

#### Fast Time to Value

Integrate seamlessly into existing systems and rapidly realize ROI with business-driven automation.



## A Leader.
Built for What's Next

### Gartner recognizes us as a Leader.
Our customers call us their partner.
We call it AI that delivers.

Cognigy named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI

## Analyst Recognition & Awards


## Cognigy News

#### NiCE Cognigy Launches AI Ops Center, Ensuring AI W...

New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Ag...

Learn More

#### NiCE Closes Acquisition of Cognigy, Transforming C...

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s ...

Learn More

#### Cognigy is a Leader in the 2025 Gartner® Magic Qua...

Cognigy is recognized by Gartner® as a Leader for Completeness of Vision and Ability to Execute

Learn More

## Start shaping the future
of customer service today

Discover how Cognigy can help you create AI Agents for your business

- GET A DEMO
- DISCOVER HOW

###### SOLUTIONS

- AI Agents
- Phone & Voice
- Chat & Messaging
- Agent Copilot
- Contact Center Integrations

###### PLATFORM

- Cognigy.AI Platform Overview
- Agentic AI
- Knowledge AI
- Voice Connectivity
- Product Updates

###### Resources

- Success Stories
- Downloads
- Blog
- Trust Center
- Documentation

###### company

- About Cognigy
- Events
- News & Announcements
- Careers
- Contact

-
-
-
-
-

- Privacy Policy
- Modern Slavery Statement
- Legal Notice

© 2025 Cognigy

All rights reserved.