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Centralized Knowledge Base & Organized Docs for Teams | Document360

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For Editors, Writers, and Reviewers
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##### Eddy AI

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#### Technical Writing with AI

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from our blog

##### UI/UX Writing Best Practices: How to Craft Wo...

After downloading a new app, you might initially be excited, but ...

7 Mins Read

##### Exploring AI in Technical Writing with Jason ...

In this episode of the Knowledge Base Ninjas podcast, Jason talks...

22 Mins Read

View all posts
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- Features

Core Product

- ###### Portal
For Editors, Writers, and Reviewers
- ###### Site
For Customers and Employees

Industry Leading Features

- Pro Analytics
- Custom Workflow Builder
- Support Ticket Deflector
- Integrations
- Dashboard
- ###### Site Customization
- SEO Customization
- API Support
- Media Storage
- Interactive Decision Tree
- Floik AI Capture

Explore all features

Into the Future

##### Eddy AI

Make your documentation lifecycle easier with generative AI.

Read more

#### Technical Writing with AI

Generate clear, structured content and write better.

Read more
- Solutions

Use Cases

- Internal Knowledge Base
- External Knowledge Base
- Software Documentation
- SOP
- User Manual
- API Documentation

by industry

- ###### SaaS
Documentation for your product
- ###### IT & Consulting
Deliver faster client service
- ###### Financial Services
Reduce everyday operational risks
- ###### Healthcare
Provide better patient support
- ###### Education
Student & faculty knowledge sharing
- ###### Manufacturing
Faster access, better decisions

by Roles

- Customer Support
- Technical Writing
- Product Management
- Engineering
- AI
- Resources

Users & industry experts

- Customer Stories
- Podcast
- Webinars
- Global Writers AwardsNEW

Education

- Blog
- eBooks
- Guides
- Tutorials

help & services

- Product Documentation
- Document360 Support
- Migration Request
- Partners

* * *

from our blog

##### UI/UX Writing Best Practices: How to Craft Wo...

After downloading a new app, you might initially be excited, but ...

7 Mins Read

##### Exploring AI in Technical Writing with Jason ...

In this episode of the Knowledge Base Ninjas podcast, Jason talks...

22 Mins Read

View all posts
- Enterprise
- Pricing

EN

- ES

Login Start free trial Book a demo

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Switch from Word & PDF to modern docs that are structured, searchable, and secure

# Centralized Documentation
Instant Answers to Customers & Teams

Create, publish, and manage knowledge bases, step-by-step guides, user manuals & SOPs with a complete AI-powered documentation suite.

Book a Demo

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#### Trusted by thousands of businesses across 150+ countries

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## All your Docs
Secure, Organised & Searchable

Knowledge Base

Documentation

User Manuals

SOPs

Step-by-Step Guide

Switch from Word, Docs & PDFs

4.7/5 rating on Capterra

Leader on

## Turn ideas into documents with Eddy AI

#### AI Search

Deliver instant, ChatGPT-style answers that get straight to the point, saving your customers from raising a support ticket.



#### AI Writing Agent

Generate a complete, step-by-step documentation just by uploading a video, text file, audio, or prompt.



#### AI Chatbot

Deliver 24/7 support using a smart, documentation-driven chatbot that reduces support costs.



#### AI Glossary

Bridge the knowledge gap by auto-generating glossaries that simplifies technical jargon.







#### Text to Audio

Convert your documents to natural-sounding audio so users can listen to them anytime, anywhere.



#### Article Summarizer

Turn complex documents into clear, concise summaries so customers & support teams get answers faster.

## Drive *real*
documentation results

### Reduce Support Tickets

Relevant FAQs and AI Search help customers find answers instantly, reducing inbound tickets by 30%.

30%

### Cost Saving

Intelligent automation trims down support costs by up to 40%, without compromising service quality.

40%

### Reduced SLA

AI search delivers accurate answers in under a minute, drastically improving SLA compliance.

< 1 Min

## Our customers say it best

- **30%** reduced support calls

The positive impact can be also demonstrated by the decrease in number of support calls received by the IT helpdesk, where 30% fewer calls per week were recorded compared to the period prior to the knowledge base implementation.

#### Dr. Karim Seghir

Chancellor, Ajman University

Learn More

- **30%** increase in traffic to documentation site.

With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy further. It has led to a 30% increase in traffic to their documentation site.

#### Gideon Behrensmeyer

Head of Product Training and knowledge, SafeBreach

Learn More

- **15%** reduced support tickets

The implementation of Document360 resulted in a notable 15% reduction in support tickets than we had the year before.

#### Thibaut De Robien

CEO, Fastmag

## Connect your
tech stack

Search & share support content without leaving Freshdesk.

Search for any help docs within Salesforce using AI Search.

Manage queries & access help docs directly from Zendesk.

View all integrations

## Made with Document360

Gong

NHS

Airtable

Whatfix

Soothe

Sisense

Gong

NHS

Airtable

Whatfix

Soothe

Sisense

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## One platform to solve all
your knowledge base challenges

Why Document360?

### 96%

of users say Document360 is easy to use.

### 95%

of users say Document360 met their business requirement.

### 11 Months

is all it took our users to drive a positive return on investment.

Start Free Trial Book a Demo

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##### Features

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- API Support
- Media Storage
- Interactive Decision Tree
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##### Support

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##### Contact us

- support@document360.com

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