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*e*mpowering

*e*ngaging

*e*fficient

AI-Powered eCommerce Helpdesk for Smarter Support. eDesk helps you streamline support, drive loyalty and grow your business - everywhere you sell.

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Support $25B+ eCommerce sales annually

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## Exceptional eCommerce Customer Support. Driven by Intelligent Customer Engagement.

### Pre-sales support

Help shoppers buy with confidence. eDesk makes it easy to answer product questions fast—using your inventory, pricing, and knowledge base—so you can close more sales.

### Simplify support

Give your team a single place to handle every customer message—complete with order details, product info, pricing, and shipping updates.

### Build loyalty

Delight your customers with speedy, accurate replies. Empower your agents to deliver great support instantly.

Empowering teams to deliver top tier support and drive sales.

## Explore eDesk

See how 5K+ eCommerce sellers use eDesk to cut support times in half and increase sales.

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## Seamless, Intelligent, and Scalable Support with **eDesk AI**

We use generative AI to transform ecommerce support, automating responses and enhancing customer satisfaction.

**AI Automations**

Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.

**Smart Reply**

Deliver quick, accurate answers for seamless customer communication.

**AI Chatbot**

Offer 24/7 real-time, automated support for uninterrupted service.

**AI Automations**

Streamline support with intelligent ticket routing, automated replies, and sentiment analysis.

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## Customize without Compromise

We built eDesk customer support software to help eCommerce sellers grow—by engaging customers before the sale, simplifying support and building loyalty with every interaction.

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##### Smart Inbox

Smart Inbox uses AI to group similar tickets, helping your team respond faster

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##### eDesk AI

Achieve 4x improved productivity with next generation AI-driven & rule-based automations

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##### AI Chatbot

Built for eCommerce, our AI chatbot can answer queries on products, orders and much more

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##### Customer View

Quickly access customer order and conversation history within the customer view and ticket

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##### Pre-sales

Turn conversations into conversions with Pre-sales mailbox and Pre-sales dashboard.

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##### Measure

Powerful built-in reports provide insights into key metrics for support, customers, products, and sales

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##### Reviews

Enhance brand reputation with automated review requests and management of negative feedback

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##### Knowledge Base

Reduce customer queries by up to 30% with Knowledge Base articles published on your website

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## eCommerce Support That Scales With You

e-commerce

£116K of support-driven revenue in 30 days with eDesk Pre-sales

retail

Answer 70% of customer queries in an instant with Chatbot

e-commerce

Reduced agent handling time by 54% with eDesk AI

marketplace

Grew marketplaces by 45% & improved SLA times with eDesk

### Seamless Support Across 300+ leading apps– Wherever You Sell, We Connect!

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## Real Stories, Real Impact

See success stories

### How Sennheiser slashed response times by 61% as new ticket volumes surged by 24%
Read story

Brandon Beckham

eCommerce Support Specialist

### See how eDesk's AI Chatbot answers 70%+ of WaveSpa's customer queries in an instant
Read story

Tom Jeffrey

Creative Director & Co-Founder

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## Build a strong support foundation

Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.

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