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eesel: AI for Customer Service & Support | The #1 AI Agents for CX

- Product
- **AI agent**

Automate frontline support
- **AI copilot**

Draft replies and assistance
- **AI triage**

Route, edit or tag tickets
- **AI chatbot**

Chatbot on your site
- **AI internal chat**

Instant answers for your team
- **AI email writer**

Instant email & ticket drafts
- Integrations
- **Zendesk**
- **Confluence**
- **Freshdesk**
- **Google Docs**
- **Slack**
- **Shopify**
- **Explore all integrations**

Over 100+ apps supported
- Solutions
- **AI for Chatbot Ecommerce**

AI live chat for ecommerce
- **AI for Agent Assist**

Assist your agents in real time
- **AI for Customer Support Automation**

Answer customer questions
- **AI for Service Desk**

Answer service desk queries
- **AI for IT Operations**

Help your team operates
- **AI for IT Service Management**

Support service management
- Resources
- **Blog**
- **Customer Stories**
- **Help Center**
- Pricing

- Request a Demo
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Try eesel AI

# AI for Customer Service.
Plug and play.

eesel AI instantly plugs into your tools like Zendesk, Freshdesk, Jira, or Confluence, learns from docs and past support tickets, and seamlessly joins your workflows like a new teammate.

Try eesel AI for free

Get demo

### AI agent

### AI copilot

### AI triage

### AI chat bubble

### AI internal chat

TRUSTED BY MORE THAN 1,000 CUSTOMER SERVICE TEAMS OF ALL SIZES

Read case studies

Integrations

## Connects with your apps
in one click.

See all integrations

Zendesk

Freshdesk

Confluence

Shopify

Google Doc

Explore Zendesk integration

Explore Freshdesk integration

Explore Confluence Integration

Explore Shopify Integration

Explore Google Doc integration

Explore Zendesk integration

## Works with all helpdesks

From HelpScout to Freshdesk to Gorgias and everything in between, this is the ultimate AI agent that works in all help desks.

See all integrations

## Works across all channels

Whether it’s email or social or live chat or tickets, you can integrate the AI agent into your help desk across all channels.

Results

## Setup to succeed.
Here’s what eesel AI delivers.

## 70M

tickets and chat sessions processed

## 2 months

time it takes for eesel AI to pay for itself

## $124M

in savings across 1000s of customers, streamlining support operations

## 81%

of support conversations autonomously resolved on average

Quick start

## See how eesel AI works in 60 seconds.

Take a look at how eesel AI fits right into your existing workflows and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.

AI Agent

## AI agent that handle support like humans.

eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.

Explore AI agent

## One click to integrate

Quickly learns from your past support replies, help centers, macros, and any other documentation and learns to sound like you.

## Customize how it talks and acts

Control how the AI sounds, the different actions it takes, and how it escalates humans when needed.

## Simulate and test in a sandbox

Automatically test the bot over past tickets and measure performance. Identify and fix gaps, and roll this out with confidence.

AI copilot

## Always have a draft reply ready to send.

eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.

Explore AI copilot

## One click to integrate

Quickly learns from your past support replies, help centers, macros, and any other documentation and joins your workflows.

## Perfect for onboarding

New agents can freely ask questions to eesel AI and become your best performing agents in no time.

## Simulate and test in a sandbox

Automatically test the bot over past tickets and measure performance. Roll out to specific kinds of tickets before a full roll out.

Read case study

"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered."

Wesley Wang

CTO, Ecosa

AI triage

## AI can tag, route, edit
and close tickets.

eesel AI can process all incoming chats and tickets, and triage them how you would like. Automatically keep your help desk backlog organised and groomed.

Explore AI triage

## Fully customizable

Simply describe the behaviour you want in plain text in the AI prompt, and control what actions it takes and when.

## Close Spam and “Thank You”

Automatically clean up the helpdesk clutter with AI that can detect and close tickets based on your specific workflows.

## Simulate and test in a sandbox

Automatically test the bot over past tickets and measure performance. Identify and fix gaps, and roll this out with confidence.

AI internal chat

## Get an AI teammate that has all the answers.

eesel AI can process all your internal documentation and become an all-knowing teammate. Train it on your Confluence, Google Docs and more and chat from inside Slack or Microsoft Teams.

Explore AI internal chat

## Works with all your apps

One click integrations to train on your Confluence, Google Docs and more.

## Chat where you work

Chat with the AI from inside Slack, Microsoft Teams, or any page in the browser.

## Make multiple bots

Make different AI bots for different teams and use cases.

AI chat bubble

## AI chatbots to support or sell 24/7.

Embed eesel AI chat widgets on your website or app, and provide exceptional customer experiences even while your team sleeps.

Explore AI chat bubble

## One click to integrate

Easily train the AI on your website, PDFs, Shopify and more, and embed where you like.

## Fully customizable

Control how the AI talks, what it does, what it knows and how it escalates to a human.

## Create an AI sales rep

Integrate with your product catalog and see how the AI provides concierge sales for everyone.

Read Case Study

"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."

Jon Miron

Director of Support and Operations, Product at Yellowdig, Yellow Dig

Security

## Secure by design.
Trusted by enterprise.

Read our data security practices

## Your data is never used for training

We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.

## Locked down, end-to-end

Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.

## Privacy-first and compliant

We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.

## Built for enterprise IT

Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.

Customer Stories

## Loved by 1,000+ customers
around the world

Read customer stories

Flemming Ottosen

Development Director, Simployer

"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."

"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."

Eddie Stephens

Service Desk Lead, CartonCloud

"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."

Alex Capurro

Chief Innovation Officer, Global Pay

Melissa Ryan

Zendesk Administrator, Discuss.io

"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."

Alton Ong

Product Development, EntryLevel

"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."

"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."

Stephan Fischer

Head of Support and Project Department, Aurenz

Flemming Ottosen

Development Director, Simployer

"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."

"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."

Eddie Stephens

Service Desk Lead, CartonCloud

"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."

Alex Capurro

Chief Innovation Officer, Global Pay

Read customer stories

#### Frequently asked questions

Is AI for customer support only for large teams?

Not at all. Whether you handle 50 or 5,000 tickets a month, AI for customer support can make a difference. eesel AI helps smaller teams do more with less and gives larger teams the consistency and speed they need to scale smoothly.

How does AI for customer service know what to say?

eesel AI learns from your real replies, saved macros, help center articles, and documentation. It studies how your team talks and responds, then mirrors that tone to give customers helpful and on brand answers without sounding robotic.

Can AI for customer support fully handle tickets or just assist agents?

Both. You can use eesel AI to suggest replies for agents or let it fully respond to repetitive tickets on its own. You are always in control of what it handles, when it escalates, and how much it helps.

What channels can AI for customer service cover?

eesel AI works across email, live chat, help desk forms, and even your internal knowledge base. It can also respond from your website chat widget or assist agents directly in tools like Zendesk and Freshdesk.

Will AI for customer support confuse customers or go off script?

No. eesel AI only uses the content you approve like your help center, docs, and macros so answers stay accurate and on message. You can test responses safely before anything goes live.

Is AI for customer service safe for sensitive data?

Yes. eesel AI is built with enterprise level security. Your data stays encrypted and private and is never used to train outside models. You decide exactly what it can access and respond with.

Still have more questions? Message support

## Get started now
for free.

Try eesel AI for freeGet demo

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