Page Inspect

AI Knowledge Platform for CX and Customer Service Automation | eGain

Print page

- +1 800-821-4358
- \[email protected\]

- +1 800-821-4358
- \[email protected\]
-
-
-
-

- AI ROI Calculator
- Products
- AI Agent
- Composer NEW
- AI Knowledge Hub
- Conversation Hub
- Analytics Hub
- Industries
- INDUSTRIES
- Banking
- Credit Unions
- Financial Services
- Government
- Health Care Providers
- Health Insurance
- Manufacturing
- INDUSTRIES (cont)
- P&C Insurance
- Outsourcers
- Retail
- Tech Industry
- Telecom
- Travel & Hospitality
- Utilities
- Customers
- Resources
- Blogs
- Podcasts
- Videos
- Webinars (Completed)
- Partners
- Marketplace
- Contact us
-

Search this website

Menu Close

- AI ROI Calculator
- Products
- AI Agent
- Composer NEW
- AI Knowledge Hub
- Conversation Hub
- Analytics Hub
- Industries
- INDUSTRIES
- Banking
- Credit Unions
- Financial Services
- Government
- Health Care Providers
- Health Insurance
- Manufacturing
- INDUSTRIES (cont)
- P&C Insurance
- Outsourcers
- Retail
- Tech Industry
- Telecom
- Travel & Hospitality
- Utilities
- Customers
- Resources
- Blogs
- Podcasts
- Videos
- Webinars (Completed)
- Partners
- Marketplace
- Contact us
-

# AI CX
Automation
Platform

### Powered by Trusted Knowledge™

eGain AI CX Automation Platform unifies trusted knowledge with GenAI to automate customer service. It delivers instant, compliant, and personalized answers across channels—helping you reduce costs, improve CSAT, and accelerate digital adoption.
AI Agent
AI ROI Calculator

Watch customer stories

Airlines | BPO | Financial Service | Insurance |
Manufacturing | Retail | Services | Telco

Eliminate content silos

Automate knowledge curation

Establish single source of truth

Deliver knowledge everywhere

Trusted, consumable answers

Showcasing the best of

We had an incredible couple of days of learning, sharing, and showcasing at eGain Solve 25 Chicago on October 14–15. Watch to learn more about our new product releases, the impact our customers are seeing, and pictures of attendees learning and having fun.

View videos and photos

Customer service automationSuccessful customer service automation with GenAI requires a strong foundation of integrated knowledge management.
Learn more depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies content silos and synthesizes knowledge by orchestrating GenAI and experts, delivering trusted answersTrusted answers come from unified knowledge foundation—AI cannot be reliable without accurate, consistent, and compliant content.
Learn more that are correct, consistent, and compliant. These answers are contextually personalized for customers, agents, and employees and proactively delivered in the flow of workContextual knowledge in the flow of work shortens onboarding, minimizes errors, and empowers employees to serve customers faster.
Learn more.

#### Composer NEW

Modular, Full-Stack Developer Platform for AI-Knowledge Business Applications

Learn more

#### AI Agent

Conversational guidance for customers, agents, and employees

AI Agent for Customer Self-Service
AI Agent for Contact Center

#### AI Knowledge Hub

Eliminate knowledge and content silos, and guide users to trusted answers

Self-Service+AI
Knowledge+AI

#### Conversation Hub

Deliver personalized digital engagement to customers across touchpoints

Chat
Mail
CallTrack

Social
Cobrowse
Offers

## Our clients love us!

4.9/5

eGain has been incredibly flexible and accommodating

**Insurance Industry**

$30B+

Very easy to use, popular among end users

**Government**

50,000+ Employees

eGain has delivered elegant solutions to unique problems

**Banking**

$3B – $10B

Modern knowledge managementSlash operational costs with modern KM—unified, AI‑guided knowledge reduces handle times, training cost, and escalations while improving CX.
Learn more is foundational to AI automation of customer service. Today, businesses are struggling to deliver impact at scale with AI because they are ignoring the garbage in garbage outAI is only as good as its input—avoid GIGO by feeding bots with curated, compliant knowledge from a unified hub.
Learn more problem when it comes to delivering trusted answers to customers. A full-stack solution built on a composable platform, centralized knowledge, and deeply integrated agentic workflows solves the hard problem.

#### eGain is a Leader in Gartner’s eMQ for AI Knowledge apps

Read more

“…100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”

**June 2024**

Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success.

**June 2025**















Previous



Next

## We are trusted by leaders

Watch customer stories

Airlines | BPO | Financial Service | Insurance | Manufacturing | Retail | Services | Telco

#### ABOUT US

- Careers
- News and Press
- Upcoming Events and Webinars
- Locations

- Board of Directors
- Executive Team
- Investors

#### RESOURCES

- Blogs
- Podcasts
- Videos
- Webinars (Completed)

#### CONNECT WITH US

- Customer Support Contact
- Customer Community Forums
- eGain University

-
-
-
-

Privacy Policy | Cookie Policy | Terms of Use |

Cookie Consent

| Accessibility

Copyright © 2025. eGain Corporation. All Rights Reserved.

Skip to content