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AI-Powered Social Media Management & Marketing Platform | Emplifi               AI-Powered Social Media Management & Marketing Platform | Emplifi

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Solutions for teams

Social Marketing

20,000 brands use Emplifi to power their social media marketing

Social Commerce

Achieve 4x the revenue in half the time

Social Customer Care

Meet the customer in their channel of choice

Service & Agent Case Management

Customizable consumer service

Product Modules

Unified Analytics

Publisher

Community

Listening

Influencers

UGC

Care

Chatbot

Ratings & Reviews

Live Advisor

Agent

Emplifi Platform

The only unified & scalable social media management platform

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Customer Success Stories

All stories

Benefit Cosmetics

The beauty brand’s audience-first approach to content

Toyota

Driving customer engagement with deep insights

Kimpton Hotels

Why UGC is a critical part of their guest experience

Stanley

How the iconic brand increased product reviews and engagement

Freshpet

Streamlining customer interactions across channels

Hardee’s

Using social listening to capitalize on trending moments

Bath & Body Works

How the retailer is growing their community

Aeromexico

How the airline became one of the most loved travel brands on social

Industries

Agencies

Consumer Packaged Goods

Higher Education

Media & Entertainment

Restaurants

Retail & eCommerce

Sports

Travel & Hospitality

Outpace your competition

We’re recognized as a market leader in innovation and for our drive to give brands all the tools they need.

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Insights

Resource Center

Your resource center for everything social marketing, commerce and care

Blog

Get up to speed on the latest trends, tips, and best practices to power your strategy

Webinars

Latest insights on marketing, commerce, and care, straight from the experts

Key Terms Glossary

Explore our key term definitions

Quarterly Industry Benchmarks

Compare your social media performance with global and regional industry benchmarks

Customers

Learning Center

On-demand learning space for product training and best practices

Documentation

Learn how to get the most out of your Emplifi products

Support

See the real-time status of Emplifi platforms and submit a technical support request

Trending insights

##### Report: The state of social media marketing report 2026
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About Emplifi

Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.

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Learn about our team of experienced executives driving innovation at Emplifi.

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Our marketing technology partners are the world’s most trusted platforms, tech solutions, and service providers.

Agency Partners

We partner with industry-leading marketing and advertising agencies to deliver unmatched client success.

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How we innovate with trust, security, and privacy.

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Your source for security, privacy, and platform transparency.

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# Fuel your customer experience with the best social media management platform

Discover why your peers named Emplifi’s AI-powered social media management and marketing platform the best for a seamless, digital customer experience. Streamline and scale social media marketing, commerce, and care.

Get a demo

## The most innovative companies use Emplifi

Our customers are innovative brands that need to move fast, align teams, and deliver measurable business impact across social media marketing, commerce, and care.

##### SOCIAL MEDIA AT SCALE
## Connect, convert, and care with a unified social media management platform

##### UNIFIED PLATFORM

One platform. Every team. Total clarity.

Stop juggling tools. Our social media management platform strategically integrates best-in-class technologies into one cohesive command center that eliminates silos by design.

Learn more

##### ADVANCED INSIGHTS

Industry intelligence that moves at your speed.

Move faster with a platform infused with deep industry intelligence, offering pre-built strategies and automated workflows that deliver market-relevant outcomes, quicker.

Learn more

##### MEASURABLE GROWTH

See the results. Prove the impact. Scale what works.

Our intuitive design provides clear visibility into CX and social media performance, empowering your teams to connect every action to the tangible business impact you can prove.

Learn more

Coloring outside the lines: How Crayola turned social buzz into real-time insights

**Brittany Mehalick** Social Media Engagement and Trends Manager at Crayola

Read the full story

Read the full story

Freshpet cuts call volume by 40% to improve response efficiency across channels

**Lisa Diehl** Director, Consumer Care

Read the full story

Read the full story

Arizona Cardinals reduce reporting time by 90% and increase social interactions 15%

**Zach Galia** Director of Digital Content, Arizona Cardinals

Read the full story

Read the full story

How digitalfarm increased client social media engagement by 30%

**Karen Libao** Senior Social Media Manager Team Lead, Digitalfarm

Read the full story

Read the full story

##### Social media for business outcomes
## Industry-specific solutions to power your social marketing, commerce and care

Discover how to turn fans into followers. Our social media management solutions adapt to your needs and customers, no matter the industry.

Agencies

Consumer Package Goods

Media & Entertainment

Restaurants

Retail & eCommerce

Sports

Travel & Hospitality

Agencies

40%

Increase in client social engagement

digitalfarm

Boosted productivity and client satisfaction with new tools

80%

Reduction in reporting time

Cheil Chile + Samsung

Achieved 5% growth in audience with unified social platform

15+

Dedicated client suites fully customized

Xplace

Saved 45+ hours weekly while empowering clients autonomy

Learn more about solutions for marketing agencies

Consumer Package Goods

55%

Increase in time spent on site

Jones Soda

Drove increase AOV with UGC-based augmented reality

100%

Increase in monitored TikTok engagement

Crayola

Enhanced trend detection and social media insights on TikTok

100+

Hours saved with automatation

Jägermeister

Merged 150+ accounts to drive consistent digital growth

Learn more about solutions for CPG

Media & Entertainment

59%

Increase in social post engagement

Penguin Random House

Grew community by 6.24% via improved social media insights

28%

Engagement rate on UGC gallery

VIZ Media

Boosted fan engagement with 50,000 new pieces of UGC

90%

Video view reach to non-followers

Nukta

Deployed unified analytics to increase brand credibility

Learn more about solutions for media & entertainment

Restaurants

80%

Reduction in average handling time

Dine Brands

Enhanced guest experience and advocacy with 10,000+ reviews

8M+

Impressions on X

Hardee's

Discovered significant brand opportunity via social listening

128%

Increase in social media volume

Domino's

Turned social conversations into a real-time marketing engine

Learn more about solutions for restaurants

Retail & eCommerce

45%

Reduction in response times

Salomon

Streamlined social interactions and customer service

150%

Increase in total reviews collected

Vitamin Shoppe

Boosted social proof with expanded review collection

27%

Conversion rate from UGC gallery

Carhartt

Increased customer trust, engagement, and brand identity

Learn more about solutions for retail & eCommerce

Sports

21%

YoY increase in social media video views

UFC

Reached 26 billion social video views to deepen fan engagement

40M+

Global fans across social channels

G2 Esports

Centralized engagement and insights across 10 platforms

90%

Reduction in manual reporting

Arizona Cardinals

Saved over 500 hours annually for social media team

Learn more about solutions for sports

Travel & Hospitality

$2M+

Savings across three years

Delta

Evolved guest services ticketing system to boost cost savings

250M

Impressions from a single UGC campaign

The Cosmopolitan of Las Vegas

Sparked a 42% lift in engagement through curated UGC

150%

Increase in audience engagement

TUI fly Belgium

Slashed cost per engagement by 81% while creating efficiencies

Learn more about solutions for travel & hospitality

## Emplifi is the only social suite provider named a Leader and a Customer Favorite by Forrester

The Forrester Wave™ named Emplifi as a Leader in innovative social media solutions that drive impact where it matters most.

### Emplifi’s vision of breaking down the barriers between marketing, commerce, and care is backed by a thoughtful approach to innovation and roadmap development.

**Forrester Wave**

Learn more

## Ready to fuel your CX and social media marketing?

Discover how Emplifi boosts efficiency, increases revenue, and scales your social media management — whether you have a small team or a complex product. Let’s talk today.

#### What can you expect?

- A partner who cares about your strategy and objectives
- Live demo showing how we differentiate from the pack
- No pressure, just advice

Get a demo

### Outpace your competition with easy-to-use, innovative solutions

We’re recognized as a market leader in innovation, customer support, and ease of use from these organizations.

- COLUMN 1
- Platform
- Overview
- Social marketing
- Social commerce
- Social customer care
- Service & agent case management
- Product Modules
- Agent
- Unified Analytics
- Care
- Publisher
- Listening
- Live Advisor
- Influencers
- Ratings & Reviews
- Community
- Chatbot
- UGC Platform
- COLUMN 2
- INDUSTRIES
- Agencies
- Consumer Packaged Goods
- Higher Education
- Media & Entertainment
- Restaurants
- Retail & eCommerce
- Sports
- Travel & Hospitality
- Customers
- Success Stories
- COLUMN 3
- Resource Center
- All Resources
- Blogs
- Quarterly Industry Benchmarks
- Social Media Glossary
- Webinars
- Popular Use Cases
- Customer Experience
- Sentiment Analysis
- Social Media Customer Experience
- Social Media Customer Service
- Social Media Engagement
- Social Media Management
- Social Media Metrics
- Social Media Statistics
- Social Media Strategy
- UGC Creators
- User-Generated Content (UGC)
- COLUMN 4
- COMPANY
- About Us
- Leadership
- Careers
- Newsroom
- Partners
- Become a Partner
- Legal & Privacy
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Powering exceptional digital customer experiences that increase revenue, build loyalty, and deliver actionable insights via a unified and comprehensive social platform.

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© 2020-2025 Emplifi Inc. All rights reserved. Emplifi™ and Empathy, amplified.™ are trademarks of Emplifi Inc. All product names and logos are trademarks or registered trademarks of their respective owners.

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