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The New Frontier of Experience & Research Technology | Forsta                       The New Frontier of Experience & Research Technology | Forsta











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- HX Platform
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Solutions

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Elevate customer experience

Improve brand perception

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# Start understanding
in full color

InMoment has joined Press Ganey Forsta to shape the future of experience technology

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## Human Experience (HX):
A new era for experience & research technology

Trusted by over 2,500 customers, in over 100 countries

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## Market research

Get to the top with the world’s number 1 market research technology platform. From sample and panel management, comprehensive surveying, advanced analytics, reporting, to data visualization and more. We’re here to help you deliver compelling research, to any requirement.

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## Experience

Forsta HX is the ultimate Human Experience platform, to help you enhance customer, employee, patient, and local experience. Improve customer retention, drive revenue growth, and enhance operational efficiencies. Gather, analyze, visualize and act on insights, everywhere.

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RETAIL HX

## Retail is a human business. Power it with with HX.

Pull customer, employee and brand data together. So you get the full picture on cause, effect, and what happens next. Retail HX from Forsta helps reveal the people behind the data points, so you can sell smarter and perform better.

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News

## Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer

Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO \[…\]

News

## Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise

Press Ganey Forsta acquires InMoment, accelerating AI innovation in customer experience and expanding cross-industry expertise Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth. CHICAGO – Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced it \[…\]

Customer experience

## From siloed to synced: Break down CX barriers across insights, ops, and digital

Content You book a flight online. A week later, a marketing email offers you a discount on the trip you already paid full price for. At the airport, the support agent can’t see your complaint. After the trip, you fill out a survey. Days pass and you hear nothing back. This is an all-too-common reality; \[…\]

Case study

## Seamless success: How Harris Poll delivers excellence with Research HX

Seamless success: How Harris Poll delivers excellence with Research HX Seamless success: How Harris Poll delivers excellence with Research HX Harris Poll is a trailblazer in market research, offering clients a blend of custom research, syndicated studies, and thought leadership. From brand tracking and message testing to ad effectiveness studies, their work delivers the insights \[…\]

Webinar

## Everything you need to know about buying market research software

Everything you need to know about buying market research software Webinar synopsis: Tune in for a deep dive into the smartest way to evaluate, select, and secure the right research technology for your organization. We will expose the most common pitfalls, break down the key buying criteria, and show you how to build a rock-solid \[…\]

Ebook

## Scaling customer experience in the age of AI: How intelligent automation is transforming CX

Scaling customer experience in the age of AI: How intelligent automation is transforming CX Scaling customer experience in the age of AI Simple, scalable, human: The new CX standard AI is transforming customer experience—and it’s doing more than just automating tasks. Today’s CX leaders are under pressure to do the impossible: deliver deeply personalized experiences, \[…\]

News

## Forsta AI’s new capabilities help organizations gain deeper insights, anticipate needs, and act decisively

Forsta AI’s new capabilities help organizations gain deeper insights, anticipate needs, and act decisively January 16, 2025, BOSTON — Forsta, a leading provider of experience measurement, data analytics, and insights, today unveiled enhanced and expanded AI capabilities within its Human Experience (HX) platform. The release of these new Forsta AI features builds on its 5-year, \[…\]

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News

## PG Forsta Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer

PG Forsta Named a Leader in the 2024 Gartner® Magic Quadrant™ for Voice of the Customer PG Forsta recognized by Gartner as a Leader for the 2nd time in a row Chicago and London – February 5th, 2024 – PG Forsta, the leading provider of experience technology, data analytics, and insights that help companies better \[…\]

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News, Qualitative Research, Quantitative research

## Cint and Forsta form industry-first partnership to drive a reduction in survey fraud

Cint and Forsta form industry-first partnership to drive a reduction in survey fraud The integration of Forsta technology with Cint’s platform will eradicate nearly all ghost-completed surveys and improve quality   CHICAGO – June 1, 2023 – Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud \[…\]

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Customer experience, News

## Forsta acquires crowdsourcing and innovation platform HelloIgnite

Forsta acquires crowdsourcing and innovation platform HelloIgnite  ‘Companies can simultaneously strengthen CX and EX with Forsta Crowdsourcing, while MR Agencies can engage with consumers in a new way‘ NEW YORK – August 9, 2022 – Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced its acquisition \[…\]

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Customer experience, News

## Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy

Forsta and Rio SEO combine to provide technology solutions spanning the entire customer journey, from discovery to purchase to brand reputation & advocacy   Newly merged business will power Local Experience (LX) solutions that bring together Local Marketing and Customer Experience (CX) technology  NEW YORK – July 26, 2022 – Forsta, the global leader in customer experience (CX), employee \[…\]

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Webinar

## Make the complex simple

Make the complex simple Surveys with Forsta Plus are easy to create and deploy and deliver engaging respondent experiences. Learn more about our complete end-to-end solution for your survey projects, of any size and complexity. With Forsta Plus, you’ll get– Comprehensive design, deployment and delivery of your survey projects– Reliable management of all reporting requirements– \[…\]

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News

## Press Ganey advances technology via acquisition of Forsta, a global leader in Market Research, Customer Experience and Employee Experience

Press Ganey advances technology via acquisition of Forsta,A global leader in Market Research, Customer Experience and Employee Experience Forsta, a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, will gain scale and investment to further accelerate product innovation  BOSTON AND LONDON (April 27, 2022) — Press Ganey, renowned leader in patient, \[…\]

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Webinar

## Take your reporting into the future with Forsta

Take your reporting into the future with Forsta Who is Forsta? How did we get here? And where could you go with us? Our demo of Forsta Visualizations will give you a glimpse of how we can help you deliver reports 40% quicker. From easy-to-use online dashboards to exciting PowerPoints, we’re here to help you \[…\]

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White paper

## Introducing the future of Experience & Research technology

The future is human The future is human This paper is for anyone leading or drivingCustomer Experience, Insights or Research efforts. Treat me like a human I am not your consumer, your user, your respondent. I am not the sum of my clicks, likes and shares. I am not my purchase history, my demographics, my \[…\]

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## The Forsta HX platform

The most powerful, flexible, connected, and reliable experience & research tech platform. Forsta transcends methodological and data silos. All human experience (HX) is here.

Gather

If it’s insightful, it’s measurable. Use customizable surveys to seek insight from any audience – from small teams to global communities. Take the data you need from any touchpoint or channel.

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Analyze

Bring all your data onto a single platform. So you can see the stories behind the statistics. Use advanced analytics tools to search, sort and filter in whatever way gets you to the answers you need.

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Visualize

Put your insights onscreen. Effortlessly. Forsta lets you easily craft all the presentations, reports, infographics and graphs you need. So you can deliver your data as a complete, compelling story.

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Act

When the insights are in, make them count. Get the right information to the right people so they can take the right action. Use automation tools to make it instant and effortless.

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OUR CUSTOMERS

Trusted by over 2,500 customers,
in over 100 countries.

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Case study

## Putting Heathrow on a flight path to discovery

Putting Heathrow on a flight path to discovery Tools used Deck creation Data repository Cross tabulation Infographic dashboards PowerPoint batch reporting Heathrow is Europe’s largest airport. And it collects a lot of information. It interviews 500,000 of the nearly 80 million passengers\* who come through its gates every year. Analysing that much data might seem like an impossible \[…\]

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Webinar

## Best Buy business success despite the global pandemic

Best Buy business success despite the global pandemic Covid changed so many things in our world beginning in March 2020. Among them, it changed when we could leave our homes, where we went when we did, how we purchased what we needed to live, and how all this was delivered to us. In this webinar, we \[…\]

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## Stop making decisions in black and white

Learn more about our industry leading platform.

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