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Freshworks: Uncomplicated Software | IT Service, Customer Service

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# Uncomplicate your IT and customer service
Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.

Try it freeBook a demo

Trusted by 75,000+ businesses worldwide

## Powerful solutions to unlock loyalty, efficiency, and growth

IT Service Management

FreshserviceUncomplicated, AI-assisted ITSM.

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Customer Service

FreshdeskModern, AI-assisted customer service.

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## Freddy: Agentic AI
that reasons, acts, and resolves

Explore Freddy AISee what’s new

## Designed for ease, built for value
Faster implementation. Better ROI. Totally transparent costs. Freshworks delivers enterprise-grade performance without the enterprise-level complexity.

97%

CSAT

Hello, happiness.Looking for higher satisfaction scores? Solve more customer and employee issues, more quickly and easily. People love that.

See the Customer Service Benchmark Report

74%

first contact resolution (FCR)

Get answers. Get going.

Agentic AI gives users the freedom to find, fix, and finish their issues with a click.

See the Freshservice Benchmark Report

~2m

average chat resolution

Solve customer issues sooner

AI agents cut the number of tickets to solve; you cut your resolution time, and boost productivity.

See the Customer Service Benchmark Report

77%

faster handling time

Automate to accelerate

Advanced ticketing, automation, and built-in AI. Better, faster service has arrived.

See the Freshservice Benchmark Report

## Join 73,000+ companies uncomplicating service delivery
View all customer stories

"Automation was one of the driving factors in the selection of Freshservice."

Ali ChitsazSenior Manager, Global Digital Workplace

Read the story

## Get the insights you need

IT Service Management

The AI-empowered CIO4 technology leaders reveal the strategies for making AI real, relevant, and uncomplicated

Read more

Customer Service

2025 Customer Service Benchmark ReportCompare your support metrics with benchmarks from 32,000+ teams. Uncover AI trends and tactics to boost your performance.

Read more

Other Resources

Guides, stories, and playbooks to support every step of your journey

Customer service, rewiredSee how AI solves key CS challenges in Forrester's Freshworks study.

The CIO’s ITSM playbookExplore insights from 225 global IT decision-makers.

Tap into the power of people + AIExplore how AI is transforming workplace and IT efficiency.

Explore all resources

## Get started with Freshworks

Trial

### Free to try. Fast to scale.

Take better customer and employee experience for a spin with a free trial of Freshdesk or Freshservice. No credit card required.

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Contact Sales

### See rapid impact in action

Let our product experts show you how Freshworks can solve your specific challenges. Get a personalized walkthrough tailored to your needs.

Book a demo

Resources

### Learn, explore, get inspired
Explore our library of case studies, product tours, webinars and insights.

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Contact FreshworksContact Us or sales@freshworks.com

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