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Front | Customer service platform — powered by AI, designed for humans

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Front Overview

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Customer Service

All-in-one support platform

Email Management

Collaborative shared inboxes

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Personalized service at scale

Key Features

Omnichannel

Every channel in one inbox

AI

Resolve faster than ever

Collaboration

Work faster, together

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Real-time support and bots

Ticketing

Track support requests

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Deflect support questions

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Surface key customer insights

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Organize, route, and resolve

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Real-time service metrics

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Finally, agentic automation you can trust.

# Deflection is cheap. Churn isn’t.

Front is the customer operations platform that combines the best of AI and human support, so you can treat every customer like a VIP.

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Shared Inbox

Ticketing

AI Agent

Automation

Insights

Trusted by 9,000+companies worldwide

Shared Inbox

Ticketing

AI Agent

Automation

Insights

Your team deserves the best.
So do your customers.

From AI automation to ease of use, Front wins more G2 categories than other top support tools combined.

2025

Best Customer Service Software

## Scale exceptional CX with Front. Ditch your legacy help desk.

Unified, intuitive workspace

Easily coordinate next steps and handoffs for even the most complex inquiries across email, SMS, live chat, and more. Say goodbye to the clunky interface slowing your team down.

Comprehensive, always up-to-date AI

Front AI is constantly learning from customer conversations to power routing, automation, and insights you can trust — so your team can work smarter, without sacrificing quality.

Complete control of your CX

Implement your ideal customer journey with ease, and evolve it over time without needing to rely on expensive consultants or IT bottlenecks.

Unified, intuitive workspace

Easily coordinate next steps and handoffs for even the most complex inquiries across email, SMS, live chat, and more. Say goodbye to the clunky interface slowing your team down.

Comprehensive, always up-to-date AI

Front AI is constantly learning from customer conversations to power routing, automation, and insights you can trust — so your team can work smarter, without sacrificing quality.

Complete control of your CX

Implement your ideal customer journey with ease, and evolve it over time without needing to rely on expensive consultants or IT bottlenecks.

“After switching from Zendesk, we saw productivity improve by 40% in our member support team. Front allowed us to create a best-in-breed customer experience across email, text, and chat.”

Joe EmisonCTO & Co-founder

Front AI

Powerful AI that
keeps you in control

Learn more

Understand exactly why customers reach out

Skip the lengthy implementation: Topics automatically categorizes customer conversations in minutes to power your routing and help you find ways to improve.

Turn every agent into an all-star

Let Copilot generate a draft reply based on past conversations and help content to refine before you send. You stay in control, while saving time on every conversation.

Resolve issues instantly with Autopilot

Safely automate conversations on email, chat, SMS and more based your conversation history and help content. Which messages go to Autopilot? That's your call.

Track performance without the manual work

Automatically measure customer satisfaction and service quality for all your conversations with Smart CSAT and Smart QA. No surveys or manual scorecards needed.

Understand exactly why customers reach out

Skip the lengthy implementation: Topics automatically categorizes customer conversations in minutes to power your routing and help you find ways to improve.

Turn every agent into an all-star

Let Copilot generate a draft reply based on past conversations and help content to refine before you send. You stay in control, while saving time on every conversation.

Resolve issues instantly with Autopilot

Safely automate conversations on email, chat, SMS and more based your conversation history and help content. Which messages go to Autopilot? That's your call.

Track performance without the manual work

Automatically measure customer satisfaction and service quality for all your conversations with Smart CSAT and Smart QA. No surveys or manual scorecards needed.

## A unified workspace for seamless service at scale

### Help Desk

Resolve tickets across channels in record time with powerful AI automation and assistance

Learn more

### Shared Inbox

Streamline distribution lists and shared inboxes to respond to high volumes of email faster

Learn more

### Client Communication

Collaborate behind the scenes to keep threads organized and create a seamless client experience

Learn more

Front AI

Analyze, assist, and automate to deliver top-quality service

Omnichannel

Centralize email, SMS, WhatsApp and more for a unified experience

Ticketing

Track, manage, and resolve inquiries with flexible ticketing

Chat

Help customers in-the-moment with live chat and AI resolutions

Workflows

Build powerful automations that codify your team’s best practices

Integrations

Sync data and power workflows across multiple systems

Analytics

Get powerful insights to keep evolving your product and services

Knowledge Base

Document answers for faster, more accurate replies

### Trusted by 9,000+ CX teams to
deliver top-quality service at scale

See how Front makes an impact

### 300

hours saved per month

Read Customer Story

### 60%

reduction in email volume

Read Customer Story

### 7x

faster response time

Read Customer Story

### 97%

CSAT score

Read Customer Story

### 7x

faster response time

Read Customer Story

### 40%

productivity increase

Read Customer Story

Front allowed us to create a best-in-breed customer experience across email, text and chat with an 8x faster training time for the team.

Joe EmisonCTO & Co-founder

If we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. It would slow down our communication back to customers.

Chris SchwassDirector of Customer Revenue Operations

Across our teams, Front is an integral part of the workflow. We need a way to prioritize and automate how we're responding because it's just a massive amount.

Beth MooreHead of Strategic Growth

### 300

hours saved per month

Read Customer Story

### 60%

reduction in email volume

Read Customer Story

### 7x

faster response time

Read Customer Story

### 97%

CSAT score

Read Customer Story

### 7x

faster response time

Read Customer Story

### 40%

productivity increase

Read Customer Story

Front allowed us to create a best-in-breed customer experience across email, text and chat with an 8x faster training time for the team.

Joe EmisonCTO & Co-founder

If we ripped out Front tomorrow, we would lose our ability to collaborate behind the scenes. It would slow down our communication back to customers.

Chris SchwassDirector of Customer Revenue Operations

Across our teams, Front is an integral part of the workflow. We need a way to prioritize and automate how we're responding because it's just a massive amount.

Beth MooreHead of Strategic Growth

Resources

## Discover best practices
See more resources

Blog

Take control of service quality with AI: Smart QA & ticketing for modern support leaders

Blog

15 must-track SLA metrics to keep your team and customers aligned

Blog

How to reduce email overload for your team

Blog

Shared inbox rules: How to set them up successfully

Ready to deliver exceptional service with Front?

- Request a demo
- Try for free

The modern customer service platform.

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Product

- Front Overview
- Help Desk
- Shared Inbox
- Ticketing
- Knowledge Base
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- Team Collaboration
- AI & Automation
- Insights
- Support Report
- Integrations

Use Cases

- Customer Service
- Email Management
- Client Communication

Explore

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Compare

- Front vs. Zendesk
- Front vs. Freshdesk
- Front vs. Intercom
- Front vs. Help Scout
- Front vs. Salesforce

Resources

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- API

Company

- About
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- Become a Partner
- Customer Referral
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Additional Resources

Customer Support and Service

- The State of Service Expectations
- Customer Support Metrics Library
- Guide to 100% CSAT

AI and Automation

- Boost Agent Support Productivity
- Front's New AI Capabilities
- AI vs. Human Support Strategy

Knowledge Base

- 5 Best Practices for Self-Service Support
- Create AI-Friendly Help Center Articles
- Top Tips for Knowledge Base Articles

More

- Support Message Templates
- Shared Inbox Management Tips

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