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AI Customer Service Agents With Visual Guidance - Fullview

Product

AI Agent

Create AI agents that instantly understands your documentation and provides expert-level support. Start with intelligent conversations, upgrade to visual screen guidance for complex workflows.

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Smart-escalation

Supercharge your support team with smart-escalations
via cobrowsing & session replays

Cobrowsing

Use cobrowsing to reduce phone and chat support time
and resolve issues twice as fast.

Session replays

Auto-capture user sessions to quickly find key moments. View bugs, issues, user steps and frustration signs in both historical and live sessions.

Integrations

Seamlessly connect with the tools your team already loves
and seamlessly integrate in your existing support workflows

Discover integrations

Case Studies

Resources

Fullview Blog

Get fresh, data driven insights from our team,
for delivering better customer experiences.

Read our insights

Product resources

Product updates

What's new at Fullview: feature releases, bug fixes and other updates

Security

Fullview is built with privacy and data protection in mind

Knowledge base

Read our product documentation

Need help?

Contact us at support@fullview.io

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Product

AI Agent

Create AI agents that instantly understands your documentation and provides expert-level support. Start with intelligent conversations, upgrade to visual screen guidance for complex workflows.

Explore product

Smart-escalation

Supercharge your support team with smart-escalations via cobrowsing & session replays

Cobrowsing

Use cobrowsing to reduce phone and chat support time and resolve issues twice as fast.

Session replays

Auto-capture user sessions to quickly find key moments. View bugs, issues, user steps and frustration signs in both historical and live sessions.

Integrations

Seamlessly connect with the tools your team already loves and seamlessly integrate in your existing support workflows

Discover integrations

Case Studies

Resources

Fullview Blog

Get fresh, data driven insights from our team, for delivering better customer experiences.

Read our insights

Product resources

Product updates

What's new at Fullview: feature releases, bug fixes and other updates

Security

Fullview is built with privacy and data protection in mind

Knowledge base

Read our product documentation

Need help?

Contact us at support@fullview.io

Pricing

Login

Sign up

Book a demo

Sign up

Book a demo

Login

Book a demo

Start free trial

Sign up

Book a demo

Book a demo

Book a demo

# AI Agents for customer service

## The Only AI Support Agent
That Can Show & Tell

Build AI support agents that answer questions AND guide users visually through your product. Deploy in 2 minutes. Deflect 70% of tickets automatically.

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No credit card required

Build

Conversational AI

Visual Guidance AI

Analytics

Smart-escalate

## Build your own AI agents for customer support

Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answer any question via both chat and visual guidance.

Loved by industry leaders like

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## Solve any user issue conversationally

Fullview's conversational AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.

Loved by industry leaders like

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## Don't just tell, show

Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.

Loved by industry leaders like

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## Spot trends and knowledge gaps

Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.

Loved by industry leaders like

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## Let human agents jump in when needed

Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.

Loved by industry leaders like

Start free trial

## Build your own AI agents for customer support

Train, customize and deploy your own AI support agent that can go beyond normal chatbots. Fullview AI sees the users screen to be contextually aware and answer any question via both chat and visual guidance.

Loved by
industry leaders like

and hundreds more ...

## Solve any user issue conversationally

Fullview's conversational AI answers any customer questions with precise context and follows your custom guidelines to solve user issue faster, better and more securely.

Loved by
industry leaders like

and hundreds more ...

## Don't just tell, show

Achieve higher resolution rates with autonomous visual on-screen guidance. Fullview AI auto generates step-by-step instructions on the customer's screen within your application or website.

Loved by
industry leaders like

and hundreds more ...

## Spot trends and knowledge gaps

Detailed analytics and insights to trends, and knowledge gaps. Easily review topics and individual support requests for QA or escalation.

Loved by
industry leaders like

and hundreds more ...

## Let human agents jump in when needed

Seamlessly escalate from AI guidance to human guidance. Support agents can review automatic screen recordings of user issues to speed up escalations, and even jump into human-led visual guidance with cobrowsing.

Loved by
industry leaders like

and hundreds more ...

## Integrate with
existing support tools

Built to work where your team does, Fullview’s AI support and cobrowsing integrates easily with your existing helpdesk.

See all integrations

## Compliant & Secure

Fullview is SOC2 and GDPR compliant, built on enterprise-grade security standards. No customer data is used to train models. Trusted by Fortune 500 companies, financial institutions, and fast-growing startups.

## You’re in great company

**"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."**

Marco Ricciardi

Principal Program Manager for CX

"Fullview has allowed us to achieve faster resolution of customer issues and questions, ultimately resulting in a higher level of customer satisfaction. Fullview's native integration with our ticketing system also made it easy to incorporate into our daily processes, contributing to more tickets being resolved on the first interaction and shorter time to resolution."

Marco Ricciardi

Principal Program Manager for CX

+96%

Customer
Satisfaction

after using Fullview

"Fullview has helped to expand our customer support needs. When users struggle with certain interfaces, we can now guide them directly on their screen—significantly reducing average handling time for these types of requests.”

Pablo Jorquera

Head of Customer Experience

“It’s the single highest ROI discovery tool we use”

Daniel Ruskin

Product Lead

## AI Customer
Service FAQ

### How do Fullview's AI agents for customer service work?

Fullview AI can see the UI of your product, understand it and help users find what they need, guide them how to accomplish tasks, or even do it for them. You can then review exactly what happened during the session with the customer, with our AI Replays. Fullview AI will work out of the box, but human training is available to make it even more accurate with more complex questions.

### What are AI customer service agents?

AI customer service agents are autonomous support systems that handle customer inquiries, resolve issues, and guide users through products without human intervention. Unlike basic chatbots, modern AI support agents can understand context, take actions, and provide personalized assistance at scale.

### How can Fullview's AI customer service improve resolution rates and decrease churn?

By helping users instantly with product questions, Fullview AI can drastically reduce your time to resolution, as well as decrease churn. It works as your own support agent + customer success manager.

### Is Fullview AI customer service secure?

Yes. Fullview AI is enterprise-grade and compliant with major data privacy regulations including GDPR and SOC2.

### How much does Fullview AI customer service cost?

Fullview offers flexible, outcome-based pricing, tailored to your business size and conversation volume. Custom quotes are available upon request. Book a personal demo here

### How hard is it to set up Fullview AI?

Not hard at all, you just paste a line of code in to your product, and Fullview AI can start helping users soon after.

### Can AI agents replace human customer service?

AI customer service agents handle high-volume, repeatable support questions autonomously, but work best alongside human agents. The ideal setup uses AI agents for immediate resolution of common issues while escalating complex cases to human support teams with full context. This hybrid approach reduces support costs while maintaining quality.

### What if I already have a chatbot and/or helpdesk?

Fullview AI works with most popular helpdesks and chatbots. You don’t have to move your whole workflow, Fullview AI will work smoothly with your existing set up!

## Book a demo
to explore Fullview AI

Book a demo

### Got any questions?

Contact us

Fullview is an AI customer service company that is changing how customers interact with products and brands.

Copyright 2025 Fullview

Contact us at hello@fullview.io

Products

AI Customer Service AgentAI Support ChatbotCo-Browsing SoftwareSession Replay Software

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Resources

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Integrations

ZendeskSalesforceIntercom

Industries

AI Agents for SaaSAI Agents for Financial ServicesAI Agents for Insurance

Use cases

Customer SupportOnboardingInternal Workflows

Customer Service & Support

Customer support softwareAI support toolsAI chatbots for customer service

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Intercom alternativesZendesk alternativesFreshdesk alternativesSierra alternativesDecagon alternativesChatbase alternatives

Statistics & Benchmarks

AI Customer Service StatsCustomer Support StatsAverage Churn RateCSAT BenchmarksCX Trends