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Customer Success and Product Experience Software | Gainsight

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- Products
- - - Real-Time, AI-powered Customer Engagement Insights across all conversations.
- - The leading CS solution for retention, expansion, and efficiency.
- - Improve user adoption with in-app engagements and meaningful product analytics.
- - - Give your customers a single hub for anytime, anywhere, self-service.
- - Scale onboarding, boost adoption, and monetize customer education.
- - - Gainsight CustomerOS
- - Apps & Integrations
- - Atlas AI Agents
- Pricing
- Solutions
- - - #### By Use Case
- Digital Customer SuccessScale effort and align teams using digital-led strategies.
- Gainsight CS for SAP Sales CloudTransforming how businesses drive retention and growth within SAP Sales Cloud
- Gainsight EssentialsEssential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
- Scale and EfficiencyDeliver outcomes without adding headcount.
- RetentionPredict churn and address risk.
- ExpansionIdentify and align on expansion opportunities.
- Product AdoptionProactively guide users to value.
- - #### By Team
- Customer SuccessEmpower and enable your CSMs.
- ProductCreate elegant product experiences.
- Customer ExperienceIdentify trends across the customer journey.
- Revenue and SalesDrive a high performing renewals process.
- IT and AnalyticsConsolidate your Customer Data.
- ExecutivesAlign on customer health and opportunities.
- Community TeamsBuild a modern customer community.
- Customers
- Resources
- The Latest from GainsightWhat’s new? From blogs to webinars, to guides and more.
- - - #### The Latest from Gainsight
- Resources LibraryDig into eBooks, reports, datasheets, benchmarks, and more.
- \[Un\]Churned PodcastThe no. 1 podcast for customer retention
- BlogThe latest and greatest insights from our team
- Upcoming Events and WebinarsLevel up with live learning sessions
- On-Demand WebinarsSuccess insights, anytime you need them
- - #### Gainsight Community
- Customer CommunityThe world’s largest CS community
- Pulse ConferenceMake lasting connections and learn from innovators
- Pulse LibraryTimeless wisdom from the sessions that shaped CS
- Pulse PlusCertifications for customer success managers and teams
- Gainsight UniversityGainsight trainings & certifications
- Customer ResourcesDiscover integrations and documentation for Gainsight customers.
- - - #### Customer Resources
- Essential GuidesIf it’s here, it’s essential knowledge
- Gainsight GlossaryKey terms for product leaders to know
- Apps & IntegrationsConnect your favorite platforms and tools
- Product Support
- API & Developer Docs
- - ## Gainsight Pulse

Pulse isn’t just a conference—it’s where innovation meets community. The largest gathering of professionals dedicated to sparking revenue growth, building real connections, and turning ideas into action. Ready to put customers at the heart of your strategy? This is the place.

Check it Out
- Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and community.
- - - ##### Essential Guides
- Quarterly Business Reviews (QBRs)
- Customer Success
- Customer Success for CROs
- Voice of the Customer
- Customer Success Management
- Customer Journey and Lifecycle
- Professional Services Success
- High Touch CS Management
- Company-wide Customer Success
- Recurring Revenue
- Reducing Churn
- - Channel Partner Success
- Budgeting for Customer Success
- Product Analytics
- Customer Experience
- Product Management Metrics
- AI For CS Teams
- Customer Communities
- AI For Customer Success Managers
- Customer Education
- Digital Self-Service
- Company
- Who We Are
- Leadership
- Newsroom
- Partners
- Careers
- Impact
- Login
- Gainsight CS Login
- Gainsight PX Login
- Skilljar Login
- Gainsight CE Login
- Staircase AI Login
- Schedule a Demo

Schedule a Demo

- Products

- Staircase AI by Gainsight
- Customer Success
- Product Experience
- Customer Communities
- Skilljar
- Gainsight CustomerOS
- Atlas AI Agents
- Pricing
- Solutions

- By Use Case

- Digital Customer Success
- Gainsight Essentials
- Gainsight CS for SAP Sales Cloud
- Scale and Efficiency
- Retention
- Expansion
- Product Adoption
- By Team

- Customer Success
- Product
- Customer Experience
- Revenue and Sales
- IT and Analytics
- Executives
- Community Teams
- Customers
- Resources

- Insights

- Resource Library
- \[Un\]Churned Podcast
- Blog
- Upcoming Events and Webinars
- On-Demand Webinars
- Community

- Customer Community
- Pulse Conference
- Pulse Library
- Pulse Plus
- Training & Certifications
- Customer Resources

- Essential Guides
- Glossary
- Apps & Integrations
- Product Support
- API & Developer Docs
- Gainsight Essential Guides

- Quarterly Business Reviews (QBRs)
- Customer Success
- Voice of the Customer
- Customer Success Management
- Customer Journey and Lifecycle
- Professional Services Success
- High Touch Customer Success Management
- Company-wide Customer Success
- Recurring Revenue
- Channel Partner Success
- Product-Driven Customer Success
- Churn
- Budgeting for Customer Success
- Product Analytics
- Customer Experience
- Business Metrics
- Choosing a Customer Success Solution
- Product Management Metrics
- AI For Customer Success Managers
- Customer Education
- Company

- Who We Are
- Leadership
- Newsroom
- Partners
- Careers
- Login

- Gainsight CS Login
- Gainsight PX Login
- Skilljar Login
- Gainsight CE Login
- Staircase AI Login

## Treat every customer like your best customer

Retain and grow with Retention-as-a-Service

Schedule a Demo



## Orchestrate outcomes across human, digital and agent-led journeys

12-13 November, Dublin

## No tricks, just treats. 2-for-1 tickets to Pulse Europe!

Register Today To Save

## The Forrester Wave™

Access the report to see why Forrester named Gainsight a Leader in the latest Forrester Wave™ for Customer Success Platforms.

The Next Generation of AI Agents

## Meet the Atlas AI Agent Family

Purpose-built to help guide customers to outcomes with intelligence, personalization, and scale.

## Meet the Gainsight CustomerOS

## Orchestrate every step of the customer journey—from onboarding to outcomes

## Learn

Move beyond one-off courses and deliver self-paced learning to customers when and where they need it.

- Replace 1:1 onboarding with training paths
- Create certified experts, not support tickets

Skilljar

## Adopt

Make every customer a power user with in-app guidance that actually gets them to stick.

- Drive adoption with in-app nudges
- Use product data to fuel personalization

Product Experience

## Connect

Build thriving AI-moderated communities where customers learn, connect, and inspire each other to succeed

- AI moderation for you, AI answers and search for members
- Always-on customer resources and feedback hub

Customer Communities

## Succeed

Spot churn early, surface expansion opportunities fast, and let AI drive action where it matters most.

- Get a single 360 view of your customer
- Standardize your retention strategy with proven playbooks

Customer Success

## Scale

Make retention plays scalable with agents that reach the customer's you can't and surface the signals you miss.

- Capture risk signals hidden in customer conversations
- Deliver personalized outreach in low-touch accounts

Staircase AI

## Keep and grow strategic customers, with the power of agentic AI.

##### Agents that tell you what your customers don't

Alerts surface the signals hiding in customer emails, support tickets, meetings, and more – surfacing health and sentiment risk 37% earlier.

##### Agents that personalize at scale

Maximize product adoption and retention with the hyper-personalized experiences your customers crave.

##### Agents that reach the customers you can't

Assess, strategize and act on customer signals with fully autonomous agents that extend your team to every customer – even the long-tail.

### Our Difference
## Empower your teams to do what they do best.

##### One Platform, Zero Gaps

Your team works from one connected system—so customers get what they need, fast. No hand-offs. No confusion. Just clarity.

##### Proven Playbooks on Day One

Skip the blank page. Launch with field-tested templates and real guidance baked in, shaving months off your time to value.

##### AI that Acts, Not Distracts

Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.

##### A Seamless Customer Journey

From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.

## The most trusted Customer Success solutions

## 3,500+ companies worldwide choose Gainsight to connect their customer journey.

“With Gainsight, our team is so much more efficient…We can operate faster, not only as a Customer Education team, but alongside our other teams—Sales, Customer Success, Customer Support, even Marketing.”

Matthew Meeks

Director of Customer Education, Front

Find Out How

##### 2700% Increase in NPS Responses

Find Out How

“We wanted to consolidate our tools to be in one place—we didn’t want to have six different tools across the customer success function.”

Dan Maimone

Head of Customer Success and Global Director of Customer Success Operations, Harri

Find Out How

##### Ten-fold increase in engagement

Find Out How

> “We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez

Head of Customer Success

Explore More Success Stories

## With Gainsight’s global community behind you, you’re always in good company.

##### The industry’s largest CS conference

You don’t want to miss the party at Pulse, held annually in the United States and Europe.

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##### We wrote the book on Customer Success.

Actually, we wrote a few. Find them here and start your CS journey.

Check It Out

##### A huge library with no late fees

From career advice, to best-practices, to the history of CS, you’ll learn it here.

Check It Out

### Keep customers for life.
Get ahead with Gainsight.

Schedule a Demo

## See Gainsight in action.
Schedule Your Personalized Demo

Win in business while being human-first.

##### Products

- Staircase AI by Gainsight
- Customer Success
- Skilljar by Gainsight
- Product Experience
- Customer Communities

##### Customer Stories
##### Pricing
##### Gainsight Platform

##### Solutions

- Healthcare
- Security
- Product Adoption
- Time to Value
- Gainsight AI

##### Industries and Teams

- Scale and Efficiency
- Retention
- Expansion
- Customer Success Teams
- Product Teams
- Customer Experience Teams
- Revenue and Sales Teams
- IT and Analytics Teams
- Executives

##### Resources

- Resource Library
- Gainsight Blog
- Events & Webinars
- 2-Minute Demo Center
- Gainsight Community
- Gainsight University

##### Support

- Documentation
- API & Developer Docs
- Apps & Integrations

##### Company

- Who We Are
- Leadership
- Newsroom & Press Releases
- Partners
- Pulse Impact
- Careers

- **© 2025 Gainsight, The Customer Success Company. All rights reserved.**
- 350 Bay Street, Suite 100, San Francisco, CA 94133
- +1 (888) 623-8562

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- Do not sell my personal information