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Mulberry Product Protection l People-first product protection



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# People-first product protection

Mulberry ensures your customers have peace of mind, knowing their purchases are actually protected from accidental damages and losses at no cost to you. Build loyalty, drive conversions and increase profit.

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## Deliver a Best-in-Class Customer Experience

#### Simple claims filing

With AI-powered claims chat, customers can file claims in 90 seconds — available around the clock.

#### More approved claims

Gotcha-free terms and conditions plus AI-powered auto-adjudication equals less headaches and more wins.

#### Faster resolutions

Our network of service providers and in-house team uphold best-in-class SLAs to ensure fast resolutions.

Unlock a new risk-free revenue stream

#### Cover all categories

Mulberry’s expanded coverage allows you to design tailor-made programs to cover more categories of products.

#### Post-purchase upsells

Shoppers can buy plans 90+ days after their initial purchase via our white-labeled and embeddable post purchase widgets.

#### Low-cost protection

Our streamlined infrastructure helps you offer the lowest plan prices to customers while maintaining a strong margin.

## Drive Conversion and Loyalty with Innovation

Leverage Mulberry’s APIs and **AI-powered classification technology** to display customized protection plan offers at key points in the buyer journey. Mulberry integrates with major ecommerce platforms like Shopify, BigCommerce, Salesforce Commerce Cloud, along with enterprise support for custom platforms.

#### Full funnel advertising

Offer protection easily throughout your customer journey via our battle tested widgets.

#### Embedded protection

Embed a protection plan into every purchase to add value and increase conversions.

#### Unlimited subscription

Customers can cover everything they buy from you via one monthly subscription, driving loyalty and repeat sales.



## Don't just take our word for it

- Mulberry has been an invaluable partner to Poly & Bark, providing exceptional customer value and coverage that elevates our operations. Their commitment to excellence makes them a trusted part of our success.

#### Levi Colman, Poly & Bark
- Mulberry’s team and technology make it easy to launch and maintain the program, even for a business like us with thousands of SKUs that are changing all the time across many categories.

#### Bryan Lip, Houzz
- Mulberry has been a great investment for Jordan Craig. It's a win-win where our customers enjoy having their products protected and we enjoy the incremental lift in profit. If you sell a physical product, I'd highly recommend offering Mulberry protection.

#### Rob Varon, Jordan Craig

# Ready to learn more?

Connect with our team to discuss a customized protection program that serves your business needs and your customer base.

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