Page Inspect

Goodcall | AI Phone Agent and Virtual Receptionist for Service CX

How It Works

Customer StoriesBlog

How It WorksPricingEnterprise

##### **By Industry**

- Healthcare
- Logistics
- Home Services
- Retail
- Restaurants

##### By Company Size

- Enterprise
- Mid-Market
- Small Business

Company

Contact UsNews

Watch Demo

Login

Sign up

# AI phone calls made easy

Answer and automate customer service and sales requests with Agentic Voice AI on every phone call. Launch your custom phone AI agent in just a few minutes — no engineering team required.

Get started

### Born at Google and trusted at scale

### 97%

caller interaction rate\*

### 42,355+

agents launched

### 4,724,918+

total calls handled

##### Works with your business tools

Zapier

Teams

Dynamics

Calendar

Boulevard

Sheets

High Level

Service Titan

Your database

## Launch your AI phone agent in minutes—no engineering team required

Connect knowledge sources, business tools, and databases to get your agent up and running in minutes. An easy-to-use interface gives you full control to tune agent capabilities, behavior, logic, and workflows. No gated demos, no engineering dependencies. Just results.

Get started

## Automate appointments, focus on growing relationships

Keep your customers happy and your schedule running smoothly. Integrate with your CRM and calendar to reduce time spent on phone bookings by 5X. Your agent finds optimal time slots and reschedules so your team can focus on building relationships, not managing calendars.

Get started

## Lead capture that works while you sleep

Ensure that every inbound call is captured accurately and shared via SMS, email, Google Sheets, or your CRM. No more manual data entry, no more missed opportunities.

Get started

## It's time to modernize your phone analytics

Say goodbye to guesswork and make in impact with powerful call analytics. Your performance dashboard shows automation rate, call duration, new vs. return caller breakdown, and lets you dive into the intent and outcome of every call.

Get started

## Every call is a good call with AI you trust

What is a "Goodcall number"?

A Goodcall number is a unique phone number assigned to each agent, connecting your AI to customers. You can choose a local area code to maintain your brand identity. This number works alongside your existing business line, allowing call transfers to your staff or giving them a chance to answer before the AI. For quick deployment, use your Goodcall number on your website, Google Maps, and social profiles to start automating customer interactions.

What if I want to keep my existing number on my site and social channels?

If your current number is essential to your brand, you can set up **conditional call forwarding** through your phone provider. This allows calls to your existing number to be forwarded to your Goodcall number when the line is busy or unanswered. For best results, we recommend using "conditional call forwarding". For more info, Learn to set up forwarding.

What makes Goodcall different from other AI phone assistants?

Born out of Google in 2017, Goodcall has been perfecting conversational AI for years. We know how much work it takes to go from proof of concept to scaled solution, and have built quality into our workflows from day one. With a combination of human review and automated checks, every call undergoes review to ensure consistent quality and performance.

What are some ways that other businesses have deployed Goodcall agents?

Goodcall agents are used by businesses of all sizes, from solopreneurs to publicly traded companies across industries to handle inbound calls. Agents can be deployed to act as a backup when staff are busy or as the first line of support, escalating only when tasks can't be automated. Popular use cases include handling customer support for common questions, managing appointments through calendar integrations, capturing and updating lead info with CRM systems, and offering personalized service using customizable logic. Whet the power of state-of-the art AI is put into the hands of business operators, the possibilities for automation are endless.

What makes it so easy to set up Goodcall agents for my business?

Setting up a Goodcall agent is as simple as connecting Google listing, a website, or even just providing a few basic details about your business. From there, you’ll have a customizable agent ready to go. You can fully control advanced features like lead capture flows, logic, scheduling, CRM integrations, and response skills. We never gate features behind lead forms and you'll never have to wait on us to make a change to your agents behavior. With our easy-to-use interface, you’ll have the full power of Goodcall at your fingertipes from day one.

How will my customers react to speaking with an AI?\*

As consumer expectations for AI grow, so does their willingness to engage with systems they perceive as "smart." Goodcall’s human-like voices and fast response times make outdated phone trees a thing of the past, and callers react accordingly. In tests with optimized greetings—where agents greet return callers by name—interaction rates have reached as high as 97%. Remember, it's always important to disclose to customers that they are speaking with an AI. For more info, learn to optimize your greeting.

Can I customize what my agents say?

Yes! You have full control over everything your agent says, from the greeting when a call is answered to the goodbye when assistance is no longer needed—and everything in between. Agent "skills" and "flows" can be customized to handle any caller question or request, giving you complete control over how your agent interacts throughout the entire conversation.

What happens if my agents encounter questions they can’t answer?

For complex queries, it’s often easier for a person to take over. That’s why we’ve built a customizable "operator" workflow that guides the agent on what to do when it can’t fulfill a request. By default, your agent will transfer the call to your business line, but you can customize this to transfer to a specific person, department, take a message, send a self-service link, or schedule a callback.

Goodcall agents are designed to avoid handling tasks they aren’t equipped for, and you’ll be notified whenever your agent encounters an unfamiliar request. From there, you can create a new workflow to automate it in the future.

## Championed by industry leaders

### That's a Goodcall: Why one startup wants every small business to have enterprise worthy services

Read feature

### Helping small businesses grow with conversational AI assistants

Read feature

### B2B service driving new user sign ups and reducing customer acquisition costs with Spark Ads

Read feature

### Enterprise-Ready Solutions for In-House Call Centers and CRM Integration

Running a large-scale operation or managing an in-house call center? Our platform is designed with enterprise needs in mind, including seamless CRM integrations to streamline processes and drive efficiency. Connect with our sales team to explore custom solutions tailored to support your unique requirements.

**Learn more**

## Security You Can Trust: HIPAA Compliant AI Phone Agents

## AI Agents Built with Security

Our AI agents are built with industry-leading security, ensuring every interaction is protected through HIPAA compliance software. From healthcare providers to insurance companies and beyond, Goodcall’s HIPAA compliance in healthcare solutions safeguard your data with the highest standards of privacy and protection.

Trust center

© Goodcall 2025

Built with ❤ by humans and AI agents in California, Egypt, GPUland, Virginia and Washington

## Product

- Pricing
- How It Works
- AI Phone Zapier Integration

## Resources

- SMB customer case studies
- Answering service AI
- Appointment scheduling
- BPO AI solutions
- Salon automation AI
- Business productivity tools
- Local AI phone number

## Company

- About Us
- Contact Us
- News
- Privacy Policy
- Terms of Service
- Blog

## Help

- Support