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The Conversational AI platform for Ecommerce | Gorgias



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All messages from every channel in one centralized inbox

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Smart, scalable, and still so you.

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SMS

Respond to inbound text messages

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Automated support workflow

Instantly resolve 60% of support inquiries

Drive sales

Engage every shopper like your best in-store rep.

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The #1 CX platform for Shopify

App Store

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View all ecommerce platforms ->

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Explore Gorgias through 3-minute interactive product tour ->

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Spring Product Release

Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->

Products

Helpdesk

All messages from every channel in one centralized inbox

AI Agent

Smart, scalable, and still so you

Channel add-ons

Voice

Support by phone, from your Helpdesk

SMS

Respond to inbound text messages

Solutions

Automated support workflow

Instantly resolve 60% of support inquiries

Drive sales

Engage every shopper like your best in-store rep

Integrations

Shopify

The #1 CX platform for Shopify

App Store

Connected to your entire stack

View all ecommerce platforms ->

Product Tour

See Gorgias in action

Explore Gorgias through 3-minute interactive product tour ->

See what’s new

Spring Product Release

Meet your new Shopping Assistant, unlock insights faster, and gain full journey visibility ->

Centralize 1:1 interactions

Email

Social media

Live chat

Voice

SMS (New!)

AUTOMATE YOUR WORK

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## Built for ecommerce

# Sell more and resolve support inquiries with Conversational AI

Where customer conversations feel personal, generate sales, and fuel your brand's growth

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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

## How Gorgias stands out

AI for Support & Sales

Built for Shopify

One Unified View

### Conversational AI with sales and support skills

Gorgias's AI Agent delivers brand-aligned conversations, resolving 60% of support inquiries and increasing conversions 2.5x with tailored recommendations.

### A natural extension of your Shopify store

Edit Shopify orders, access real-time product information, and run promotional campaigns, without ever leaving Gorgias.

### All your tech in one platform

Bring all of your customer conversations and data together to create personalized and impactful interactions. Seamlessly integrate every channel and leverage 100+ ecommerce tools.

Visit Gorgias App store ↗︎

## Enhancing every step of the shopping journey, from sales to support

## Gorgias Support Suite

Step up support efficiency with AI

Bring all of your support channels together into one platform with Gorgias Support Suite – automating up to 60% of customer inquiries to deliver support efficiency and savings on operational costs.

Learn more ↗︎

Support Agent ->

Gorgias Helpdesk ->

Voice ->

SMS ->

## Gorgias Marketing Suite

Proactively interact with shoppers in real-time

Transform how you engage your shoppers with Gorgias Marketing Suite. Offer proactive chat campaigns that reduce bounce rates by 37% and scalable, personalized shopping assistance that increases conversions.

Learn more ↗︎

Shopping Assistant ->

## Rated & trusted by leading ecommerce brands

4.6 G2

4.3 Shopify App Store

4.1 Trustpilot

"I believe that AI combined with human agents is the future—that’s where we’re going to see perfect customer experience."

Tosha Moyer

Senior CX Manager

"Nowadays, people expect quick responses and rapid assistance. AI Agent is perfect to meet these expectations."

Sindi Melgar

Customer Service Manager

"Customers can self-serve for 60% of interactions, which means our team has more time to focus on tickets that need human attention."

Molly Wallace Kerrigan

VP Marketing

"Customers like that the discount code is coming from what looks like a chat. It's the most successful of all of our campaigns."

Mia Chapa

Sr. Director of Customer Experience

Discover why more than 15,000 brands choose Gorgias

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