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Granicus | The Citizen Experience Platform for Government

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- Who we serve
- ORGANIZATIONS WE SERVE
- Local governmentConnecting local government with the constituents they serve
- State governmentCustomer experience solutions for state governments
- EducationProgressing education with connective technologies
- COLUMN 2
- Federal governmentDriving program adoption and efficiency through tailored experiences
- Special districtsConnecting special districts and the communities they serve
- DestinationsAttract visitors and win bids for conventions & events
- GOVERNMENT FOR EVERYONE
- **Uncover the true state of digital government**Discover trends from 1,400+ public sector leaders and Granicus’ 30 billion annual interactions.
- Read the blog
- Solutions
- GOVERNMENT EXPERIENCE SERVICES
- **Discover Experience Services**Empowering governments to design, support, and deliver exceptional services that drive measurable social outcomes.
- VIEW ALL PRODUCTSIndustry leading solutions for government
- GOVERNMENT EXPERIENCE SOLUTIONS
- Service CloudIncrease efficiency and resident satisfaction
- Engagement CloudBetter connect with and understand the public
- Operations CloudRecover valuable staff time and revenue
- Government Experience Agent (GXA)Deliver 24/7 self-service with digital agents
- GXI EnterpriseUnderstand and optimize experiences
- GXI FoundationsUncover insights that drive action
- CONNECTED TECHNOLOGIES
- Agenda & meeting managementStreamline meeting and video processes
- Websites & CMSImplement customer experience solutions
- Digital services & formsSimplify government service delivery
- Digital communication & engagementBuild trust and engage residents
- Permitting & licensingStreamline permitting & licensing
- Public records & STR complianceTransform records and STR management
- Resources
- LEARN & CONNECT
- Success storiesLearn from the success of your peers
- BlogsThe latest thoughts in digital government
- Tools & guidesSupporting a digital transformation journey
- COLUMN 2
- EventsJoin online webinars and in-person events
- WebinarsGovernment thought-leader hosted webinars
- All resourcesDiscover, learn, share
- SPOTLIGHT STORY
- **Engagement Cloud delivers multi-agency success**How agencies everywhere are driving action and delivering success with Engagement Cloud.
- Read the success stories
- About
- OUR MISSION
- **Empowering change to shape the future**At Granicus, our mission is to help better engage governments and the people they serve. Join our team and be a part of something exceptional.
- Explore careers
- ABOUT GRANICUS
- CompanyGranicus, a trusted partner
- CareersWhat we do matters
- News & pressStay up to date on government
- Digital agency & consulting servicesGranicus Experience Group (GXG)
- AwardsImpact through innovation
- QUICK LINKS
- Get customer supportAccess our support portal
- Contact usHow can we help?
- Trust centerYour data, protected and trusted
- Book a demo



- Who we serve
- Local Government
- State government
- Federal government
- Education
- Special districts
- Destinations
- Government Experience Cloud
- Government Experience Cloud
- Service Cloud
- Engagement Cloud
- Operations Cloud
- Government Experience Agent (GXA)
- GXI Enterprise
- GXI Foundations
- Solutions
- Meeting & agenda management
- Digital services & forms
- Digital communication & engagement
- Websites & CMS
- Public records & compliance
- Product directory
- Resources
- Success stories
- Blogs
- Tools & guides
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- On-demand webinars
- All resources
- About
- Company
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- Contact Us
- Contact
- General support
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- Book a demo

**Granicus + Indigov:** advancing constituent management  **MODERNIZE THE GOVERNMENT EXPERIENCE**# Build meaningful connections with every digital interaction

Maximize efficiency, improve service delivery, and foster engagement with Government Experience Cloud

Service Cloud

Engagement Cloud

Operations Cloud

Government Experience Cloud

**INSPIRING OUTCOMES**## Every touchpoint has an impact

Community members reached and engaged Subscribers engaging on critical issues Increase in user satisfaction Increase in service adoption Reduced staff time through efficiency

- 100X

Community members reached and engaged
- 1M+

Subscribers engaging on critical issues
- 70%

Increase in user satisfaction
- 275%

Increase in service adoption
- 80%

Reduced staff time through efficiency

100X

Community members reached and engaged



### Serve the whole community where they are, on their terms

Serve the public in the way they want: Government meetings online and on-demand; automated language and accessibility tools; email and SMS messaging; information hubs optimized for desktop and mobile; and more.

###### Learn how Manchester, CT, supercharged their community outreach by 100x using Government Experience Cloud

Try the demo

Explore the Government Experience Cloud (GXC)

1M+

Subscribers engaging on critical issues



### Grow your reach and expand your audience

Granicus’ Customer Experience Services combines human-centered strategies with our 330 million-strong opt-in subscriber network to grow your audience and bring them from awareness to action.

###### Learn how Veterans Affairs combined Engagement Cloud with GXG to grow subscriptions for critical communications

70%

Increase in user satisfaction



### Digital services that deliver for the people

See 80% fewer walk-ins, reduce costs, generate revenue, and ensure a better experience for all with digital services like permitting and licensing, public records requests, 311 and service requests, websites, engagement hubs, and online forms.

###### Learn how Gainesville, FL, used Service Cloud to increase user satisfaction and employee experience

“Once we started using Granicus, we saw an enormous increase in the number of applications to our citizen boards.”

City of San Jose, California

275%

Increase in service adoption



### Understand what your community really wants

Provide more relevant government services by engaging and communicating with your community using targeted outreach strategies, two-way feedback channels, and data to create a clear view of who you serve and what they want from their government.

###### See how Leamington, ON, used Engagement Cloud to understand their community and increase public transportation ridership

80%

Reduced staff time through efficiency



### Do more with what you have

Increase operational efficiency by 25-80%, recover lost revenue streams, and streamline workflows and compliance by automating public records requests, meetings and agenda management, short-term rental compliance, and other complex, time-intensive tasks.

###### Find out how Parachute, CO, used Operations Cloud to save time and money while reducing stress in the clerk’s office

**GOVERNMENT EXPERIENCE AGENT**## Introducing the new AI-powered digital agent for smarter government experiences

Give your residents, business owners, and visitors 24/7 access to the most accurate, jurisdictionally relevant information without the frustrations of searching the website, contacting a call center, or walking into an office. Transform your service experience with the most advanced AI agent purpose built for effortless access to government.

Explore GXA

**GRANICUS IN ACTION**## Innovating with technology

The City of Olathe set out to create a digital transformation, but instead, they got a more transparent, informed, and united city. With the Government Experience Cloud at the center, City of Olathe modernized government operations from top to bottom.

"Olathe's success can also be measured by its ability to continue evolving and adding to its experience, knowing everything will work seamlessly together."

Scott Meyer, Digital Programs Manager

Success story



**GRANICUS IN ACTION**## Transforming engagement

King County Elections knew they wanted to increase Washington’s voter turnout, they just didn’t know how. Partnering with the Granicus Experience Group, we worked to increase transparency in the vote-by-mail process, which led to higher turnout in elections.

"This feels like an exercise in radical transparency \[leading to\] greater turn out, greater cure rates, and more voices being heard.”

Jaclyn Adams, Project Manager

Success story



**GRANICUS IN ACTION**## Serving critical communities

In the first two years of working with Granicus Experience Group (GXG), Department of Veterans Affairs National Center for PTSD increased subscribers by 275% and increased annual pledge support 400% during PTSD Awareness Month.

“If it hadn’t been for the GXG partnership there would have been no way for us to know the difference in types of communications our audience wanted and needed."

Peggy Willoughby, Director of Communications

Success story

**GRANICUS IN ACTION**## Connecting everyone

Coos Bay wanted a new website, but what they got what an integrated communication platform and engaged users. Through active listening, clients and staff participated in making their digital presence everything they needed.

“I walked in the door saying, ‘Give me a new website, email, and meetings platform.’ And we got that!... You helped us reinvent what government looks like in our community.”

Nichole Rutherford, Assistant City Manager

Success story

**LEAD THE FUTURE**## Data-driven insights for modern government

### Government Experience Virtual Summit 2025

Read more

### Smarter government starts here: Use cases for the Government Experience Agent

Read more

### Artificial Intelligence (AI) for government

Read more

**RESEARCH & RESOURCES**## Discover, learn, share

### From content to conversations: How to get ready for AI-powered resident services

Read more

### Define use cases and resident journeys for government AI agents

Read more

### Consolidate content for government AI agents

Read more

### Maintain accurate content for government AI agents

Read more

### Optimizing content for government AI agents

Read more

### Granicus acquires Indigov, adding constituent relationship capabilities to Government Experience Cloud (GXC)

Read more

View all resources

**BEGIN THE JOURNEY**## Ready to deliver exceptional outcomes?
Book a demo

- COLUMN 1
- Markets
- Local government
- Special districts
- State government
- Federal government
- Education
- Canadian government
- Destinations
- Government Experience Cloud
- Government Experience Cloud (GXC)
- Service Cloud
- Engagement Cloud
- Operations Cloud
- Government Experience Agent (GXA)
- GXI Enterprise
- GXI Foundations
- Solutions
- Meeting & agenda management
- Digital services & forms
- Digital communication & engagement
- Websites & CMS
- Permitting & licensing
- Public records & STR compliance
- COLUMN 2
- Resources
- Learning center
- Blogs
- Events
- Tools & guides
- Reports & metrics
- Success stories
- Webinars
- Why Granicus?
- Company
- News and press
- Careers
- Digital awards
- Experience services
- World-class support
- Contact
- Contact us
- Book a demo
- Get support
- Locations

Product directory

Choose a product Permitting, Compliance & Licensing (SmartGov) Land & Official Records (govRecords) Service Request Management (OneView) Video (Granicus self-managed video solutions) Short-term Rentals (Host Compliance) Video (Swagit partially and fully-managed video solutions) Records Request Management Legal Suite (GovQA) Records Request Management (GovQA) Communications (govDelivery) Agenda Management (OneMeeting) Boards and Commissions Agenda Management (Peak) Websites & CMS (govAccess) Websites & CMS (OpenCities) Websites & CMS (Intranet) Permitting, Compliance & Licensing (AMANDA) Forms & Workflow (OpenForms) Service Request Management (govService) Sentiment & Feedback (EngagementHQ) Agenda Management (Legistar)

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