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AI Knowledge Base Software to Scale Support | HelpDocs

Platform

Platform

Deflect

Turn documentation into your most productive support channel.

Create

Give your team an editor that makes documentation effortless.

Build

Go live with professional templates in hours.

Optimize

Arm yourself with the metrics leadership cares about.

Ask AI avaliable now

Intelligent search summaries for your customers based on your docs.

Learn more

Industries

Industries

SaaS

Automate and scale subscription business.

Logistics

Cut down support costs and go the extra mile.

E-Commerce

Avoid repeat questions and focus on 1-on-1 help.

Education

Share resources to boost your learning environment.

Resources

Resources

Learn Hub

From creating to optimizing your documentation.

Showcase

See how our customers are using HelpDocs.

Guides

Our long-form content gets you from A to Z.

About Us

Meet the team behind the pink bookmark.

AIPricing

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Better insight into your docs with **Stats 2**

# Grow your company
without growing your support queue.

HelpDocs helps fast-growing teams scale their support with our AI-enabled knowledge base platform. Launch in hours, deflect tickets, and prove your support team drives efficiency.

Start 2 week free trial

No credit card required :)

View our docs

Deflect

Build

Create

Optimize

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Intelligent search

Drafts in seconds

Effortless branding

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↑ Click on a customer logo to see their showcase.

NRC Health

Echo Alexander

"Before HelpDocs we had an 80 page PDF that was our user guide"

Learn how they scaled their support.

Read story

mijn.host logo

mijn.host

Marijn Vlug

"We were happy that we found HelpDocs, as this software covered 100% of our needs!"

Learn how they reduced their support tickets by 25%.

Read story

GuidiGO

Corine Barbazanges

"Because HelpDocs is user friendly and because you get a pleasant result with what you create, it makes you want to use it"

Find out how they a provide multilingual self-serve experience.

Read story

Deflect

## Deflect tickets
before they're created.

Turn documentation into your most productive support channel, delivering instant answers through smart search, AI-powered summaries, and contextual help that appears exactly when customers need it.

Smart contact form

Our built-in contact form suggests replies when your customers is typing their ticket.

Summarized answers with Ask AI

Natural language questions get instant answers synthesized from your entire knowledge base, no hallucinations.

Help where your customers are

Surface answers in your app with Lighthouse, chatbot with our source page, or with one of our integrations.

Best-in-class search

Our search has been in the making for years. It's typo-tolerant and understands intent, not just keywords.

Integrates with your support stack

Build

## Make it unmistakably yours.

Go live with professional templates in hours, then customize at your own pace, from simple no-code branding to full CSS/JS/HTML control. All without vendor lock-in.

Blazing-fast accessible templates

Engineered for SEO, accessibility, and speed. Our hand-crafted templates are designed to convert visitors into self-serve users.

No-code to full-code control

Simple styling or complete custom builds with our industry-standard HTML templating with Handlebars.

Design before publish with .dev

Our staging environment feature lets your developers work on your template in the background. And when you're ready, promote it live.

Dark mode built-in

On our V5 templates, dark mode is built in by standard, preventing tired late night viewing.

## How our templates stack up.

We're always looking at ways to optimize our templates. See how our stock V5 Detailed template performs when tested on PageSpeed Insights.

View PageSpeed insights report →

### 100%

SEO score

### 100%

Accessibility score

### 0.5s

First contentful paint

Integrations

## Connect to Your Support Stack

Deliver help exactly where your users need it—inside the tools your team already loves.

View all integrations

Arcade

Hubspot Service Hub

Chatbase

Ada

Intercom Fin AI Agent

Zapier Chatbot

Atlassian Rovo

OnChat

Plausible Analytics

Aide

BotPenguin

Pendo

Heap

Crowdin

Hyperping

Hotjar

FullStory

Feedier

Kommunicate

LucidChart

Crisp

LiveChat

GoSquared

Chrome Extension

Chatra

Statuspage

Twilio Segment

Drift

Gainsight PX

Google Analytics

Elevio

Zendesk Sunshine Conversations

Disqus

Doorbell

Belco

Gorgias

Intercom

Slack

Front

Create

## Beautifully simple publishing.

Give your team an editor that makes documentation effortless. AI handles first drafts, blocks make formatting intuitive, and multilingual support reaches customers worldwide without translation delays.

HelpDocs AI handles the tedious work

Draft articles from outlines, rewrite for clarity, enforce your style guide, and generate alt text for accessibility, all built in.

Simple block text editor

Callouts, tables, code blocks, videos, and rich formatting. No HTML knowledge required, but you can add it if you like.

Reusable & dynamic content

Save time by creating Clips, reusable content that's easy to drop in. Insert dynamic versions to update everywhere.

Multilingual made easy

Serve global customers with machine translation or manual translations. Search and write content in 100+ languages.

## Visit our *Conservatory*

Every knowledge base needs care and structure to flourish. That’s why we’ve cultivated a selection of ready-to-use AI Outlines, each crafted to guide you past the blank page and into clear, confident writing.

Get your outline →

## Machine translate to 100+ languages

Automatically translate your articles in seconds with formatting preserved.

## Different docs for different people.

Make the most of Permissioning on the Bloom plan, a fully integrated experience to serve unique content across your knowledge base.

Create groups, assign content, and set up special links so you can share special content to anyone.

Learn more about Bloom

Marketing

Ops

VIPs

Executives

L1

Partners

Freelancers

Enterprise

Optimize

## Turn support into a cost saver.

Arm yourself with the metrics leadership cares about, article performance, deflection rates, content gaps, and customer satisfaction. Make every quarterly review a win.

Historical analytics

Track views, searches, and feedback trends over time so you have a complete overview of your docs.

Search intelligence

See what customers search for, what they find (or don't), and where they click.

Maintain your content

A large part of a good knowledge base is keeping it updated. Use our content stats to learn what might be going stale.

Easily understandable health metrics

We've developed metrics to make it even easier to understand your performance, like Self-Service Rate and Deflection Efficiency.

## Built for trust. Engineered for uptime.

Your customers trust you with their questions. You can trust us with your data. HelpDocs is built with security and reliability as core features, not afterthoughts. Monitor our uptime in real-time, rest easy with GDPR compliance, and keep data encrypted from end to end.

Learn more about security ->

### GDPR

compliant

Built to meet European data protection standards. Customer data handled with care, always.

### End-to-end encryption.

Your content stays secure in transit and at rest. SSL included on all plans.

### Proven at scale for years.

We serve millions of page views per month and we've been doing it for years.

## Support never looked so good.

Browse real HelpDocs knowledge bases built by our customers.

Explore all Showcases ->

## Start deflecting tickets this week

Join 500+ teams using HelpDocs to scale support without scaling headcount.
No credit card required.

Start free 14-day trial

We make Knowledge Base software your customers and team will love using 💖

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