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Knowledge Base Software – Helpjuice

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### Enhance Your Knowledge Base with Swifty AI: A Quick Guide

The truth is your support team is overwhelmed with the same questions daily, your customers are waiting too long for a response and your knowledge base (if you even have one) is a treasure hidden in a sandstorm. Not pretty.

### Knowledge Base Guide: Why Your Business Needs One

Unlock the full potential of your organization with our comprehensive guide to knowledge bases where you'll learnhow to transform scattered information into a structured, accessible resource that enhances customer satisfaction and boosts employee efficiency.

### How to Write Effective Knowledge Base Articles

Writing great knowledge base articles isn’t as hard as you think. Learn how to craft first-rate content that empowers customers to help themselves.

### Knowledge Base Software Buying Guide

Knowledge base software is your key to unlocking unrivalled customer success in 2024 and beyond. Learn everything you need to know about knowledge base software and knowledge management.

### How to Organize a Knowledge Base

Learn practical tips and strategies to organize your knowledge base for optimal knowledge sharing and management.

SEE MORE (350+)

Blog

### Mobicom corporation reduced new employee training time from 1 day to 2 hours using Helpjuice
### Since started using Helpjuice, DSI managed to increase their QA scores by 25%
### See how Helpjuice helped Canopy company reduce their support tickets by 75%
### Virgin Mobile delivering 40% more self-service support to customers with Helpjuice
### Since started using Helpjuice, Davita reduced onboarding time by 50%
SEE MORE (120+)

Case Studies

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AI Self Service

Product Documentation Sops

Onboard Employees

AI-Powered Knowledge Base

# Knowledge Base Software
That Actually Gets Used

Single Source Of Truth

Help Docs

Standard Operation Procedures

Turn your docs into fast answers, your tickets into articles, and your new hires into experts — with AI that actually works (and surprises people on demo calls).

#### Create your knowledge base in seconds

No Credit Card. No Setup. Full Access — Free for 14 Days.

Start My Free Trial

###### Cancel Anytime. Trusted By 7000+ Companies.



Planner

Localization

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Analytics

AI Search

Powerful Editor

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Integrations

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Localization

Customization

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AI Search

Powerful Editor

Collaboration

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Integrations

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Localization

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Integrations

## Amazing Integrations

Helpjuice's Integrations Help Bring You and Your
Team Instant Knowledge When You Need It.

We have all the tools you need
to make an amazing article

Configure accessibility to your needs

See preview -->

Try it out -->



###### Title Only

###### Created By



###### Selected Users

No selected users yet

###### All Users

No users found

- J

John Doe

###### In



###### Selected Categories

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- Home

Ask Swifty AI

###### Generating AI Answer

###### No Data Found!

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###### Generating AI Answer

Powered by Helpjuice Swifty AI

Add translations to your articles

We support +50 languages

Knowledge Base Planner

Brainstorm on KB topics in kanban style

Restrict specific content by user,
or group – or make it public.

Try it out -->

## Swifty AI Chat

## Ask Anything With Swifty AI Chat

Need answers? Let us guide you with a wide range of helpful articles and suggested questions

- How to embed Swifty search
- Single Sign On Authentication
- How to Install Helpjuice?

Powered by Helpjuice  Swifty AI

Works anywhere - on your site or kb!

Increase the Productivity of Users/Groups

Measure What Topics People Consume

Measure Articles Impact

Boost Your employee Activity

📊 articles & Categories

See what are searching in your kb!

## Why Teams Switch to Helpjuice — And Don’t Look Back

Most knowledge tools feel like dumping content into a black hole. Helpjuice gives your team fast search, flexible structure, and AI that turns scattered info into answers — without lifting a finger.

As your company grows, your support system starts to strain.

- ###### Ticket volume explodes
Overwhelming your team with repeat questions, slowing down productivity.
- ###### New hires take longer to ramp up
Constantly pinging others for basic information they can't easily find on their own.
- ###### Critical knowledge hides in Slack threads
Or scattered Notion docs—and answers get lost or duplicated across channels.
- ###### Support becomes a bottleneck for growth
Dragging down efficiency across your entire org and blocking teams from moving faster.

###### And that’s when everything starts breaking:

- ###### Support queues start backing up
Questions pile up as teams scramble to find answers, causing delays and frustration.
- ###### Agents are left wasting hours answering the same questions
Without a central knowledge source, they’re forced to repeat themselves again and again.
- ###### Onboarding slows to a crawl—for employees and customers
Vital info is scattered, making it hard for newcomers to get up to speed quickly.

…all causing your team to burn out trying to keep up.

###### Whether your questions live in Teams, Slack, email, or your head — just type like a toddler. Helpjuice finds what you meant and delivers it in under a second
Schedule a Demo

## How Helpjuice Helps? And Why It’s the One Tool Teams Actually Like?

It’s so powerful, it helps you write more documentation — with less effort.

It’s so simple, your team doesn’t need onboarding.

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## What Happens After You Switch to Helpjuice

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CASE STUDIES

### Virgin Mobile Delivering 40% More Self-Service Support To Customers With Helpjuice

- Boost self-service rate by 40% with centralized knowledge
- Enhance content accuracy with SEO-friendly tools
- Achieve rapid customizations with responsive support

Thanks to Helpjuice, we're seeing 40% more customers self-service themselves – Javier, Head of Customer Care Planning

Build a Knowledge Base

### Beeper Boosts Onboarding Efficiency by 40% with Helpjuice

- Streamlined onboarding process, reducing time by 40%.
- Seamless API integration for a self-taught user experience.
- Fixed pricing, clear docs ensured smooth implementation.

Compared to using Notion in the past, HelpJuice helped us removed a lot of the fluff that Notion can sometimes create. Decreasing our internal employee onboarding by over 40% – Gerardo Rodriguez, Director of Customer Operations at Beeper

Build a Knowledge Base

### Discover the Secret to Obbi's 30% Decrease in Support Tickets!

- 30% fewer support tickets, more strategic focus.
- Onboarding streamlined, saving 1-2 hours per client.
- Customized knowledge base for professional experience.

Thanks to HelpJuice, we've seen a 30% decrease in support tickets for simple issues, allowing us to focus on more valuable tasks and scale effectively – Christopher McAtackney, Chief Product Officer at Obbi

Build a Knowledge Base

### Food-delivery Giant Shipt.com Scales Customer Support Using Helpjuice

- Reduce support overload
- Speed up inquiry resolution
- Streamline team onboarding

Before Helpjuice, our support was overloading and cutting down on our ability to provide personal, efficient service. – Javier, Ross S., Director of Growth

Build a Knowledge Base

### How Helpjuice Saved Inetum-Realdolmen $100k Annually and Boosted Efficiency

- 76% workload shift, saving $100k annually.
- Centralized knowledge improved efficiency and collaboration.
- Instant publishing empowered cross-departmental contributions.

With Helpjuice, we were able to shift 76% of work for one team left, resulting in a 100k profit per year. This freed up the equivalent of 1.67 FTE for bigger projects and growth. – Chris Van Loon, Process Manager at Inetum-Realdolmen

Build a Knowledge Base

## What Is Knowledge Base Software?

Knowledge Base Software stores, organizes, and retrieves information for users and employees. It includes FAQs, help articles, and documentation in a searchable format. Companies use it to reduce support tickets, improve self-service, and centralize institutional knowledge. Companies use it to scale support, train faster, and make documentation accessible across teams.

- 🪄

###### Slash repetitive tickets with powerful self-service

Reduce support volume by up to 70% by empowering users to find answers.
- 🚀

###### Speed up onboarding across every department

Cut training time by 58% with centralized, searchable documentation for all teams
- 🤖

###### Improve time-to-resolution with intelligent AI search

Our intelligent understands context and intent, not just keywords.
- 📚

###### Scale internal knowledge—without growing headcount

Maintain comprehensive documentation even as your company and product evolve.
- 🌐

###### Empower customers 24/7 (no ticket required!)

Provide instant answers around the clock in multiple languages.
- 🌐

###### AI-Powered Dynamic Content Creation Platform

Let our AI help write, update and optimize your knowledge base article

## Helpjuice’s Knowledge Management Perform Better

- reduced

Support Requests by 70%
- faster

39% Faster Team Onboarding
- boost

+50% in Self-Service (thx to AI)

### Re-built With AI In Mind

- AI Chatbot
- Wizardshot
- AI Tag Manager
- AI Description
- PDF & Image Search
- AI Keyword Suggestions
- AI Image Search
- AI Search
- AI KB Analytics
- Related Content Suggestions
- AI Step-By-Step Tutorials
- Ask AI
- AI Swifty

- PDF & Image Search
- AI Chatbot
- AI KB Analytics
- AI Search
- AI Tag Manager
- Wizardshot
- AI Keyword Suggestions
- Ask AI
- AI Image Search
- Related Content Suggestions
- AI Swifty
- AI Description
- AI Step-By-Step Tutorials

- AI KB Analytics
- AI Keyword Suggestions
- AI Search
- AI Description
- Wizardshot
- AI Step-By-Step Tutorials
- AI Tag Manager
- AI Chatbot
- AI Image Search
- Related Content Suggestions
- PDF & Image Search
- Ask AI
- AI Swifty

- Wizardshot
- PDF & Image Search
- AI Tag Manager
- Related Content Suggestions
- Ask AI
- AI Description
- AI Chatbot
- AI Keyword Suggestions
- AI Image Search
- AI Swifty
- AI KB Analytics
- AI Step-By-Step Tutorials
- AI Search

- AI Swifty
- Ask AI
- AI Chatbot
- PDF & Image Search
- AI Keyword Suggestions
- AI Tag Manager
- AI Description
- Wizardshot
- AI Step-By-Step Tutorials
- AI KB Analytics
- AI Image Search
- AI Search
- Related Content Suggestions

- AI Image Search
- AI Description
- AI Chatbot
- Wizardshot
- PDF & Image Search
- AI Tag Manager
- AI KB Analytics
- Related Content Suggestions
- AI Search
- AI Step-By-Step Tutorials
- Ask AI
- AI Swifty
- AI Keyword Suggestions

#### Trusted by over 7,000,000 users

- ##### 8500+

Knowledge Bases
- ##### 87.5%

Avg, Search Success Rate
- ##### ~2mins

Support Response Time
- ##### 99.95%

Satisfaction Rate

Try Now For Free

Still answering the same 12 questions, 400 times?## Let’s Fix That. Try Helpjuice's Knowledge Base Software For Support, Ops & Scale

Start Free Trial

###### Teams use Helpjuice to:

- #### Deflect 30–50% of support tickets

Let customers find answers themselves, reducing support volume significantly.
- #### Speed Up Onboarding By 80%

Get new team members up to speed faster with centralized knowledge.
- #### Keep Support Fast, Lean, And Customer-First

Streamline responses and maintain high-quality support standards.
- #### Centralize Internal Knowledge For Easy Access

Keep all your company knowledge in one searchable, accessible location.
- #### Improve Team Collaboration And Productivity

Share knowledge easily and keep everyone aligned on company information.
- #### Reduce Training Time And Repetitive Questions

Eliminate repetitive training sessions and recurring questions from your team.

## Why Companies Ditch Their Previous Tool
And Never Look Back

From startups to Fortune 500s, thousands rely on Helpjuice to scale knowledge across their teams.

- Search works even when spelling doesn’t
- AI writes your docs from Slack, tickets, or emails
- Use `//` to search from anywhere
- Tech writers & trainers produce more with less
- Go live in days — 24h migration help included
- Fully customizable, no devs required
- SOC2, GDPR, enterprise-ready

## WHO IT’S BUILT FOR

Built for People Who Need Fast, and Accurate Answers

- ###### Support
- ###### Ops
- ###### Enablement
- ###### Onboarding
- ###### SaaS and product-led teams
- ###### High-growth companies with zero time to slow down
- ###### Smart teams inside old-school orgs
- ###### Anyone done with saying “Just ping me for the doc”

###### When answers are easy to find, support becomes a growth engine—not a support ticket trap.

Discover All Features

### Helpjuice Is More Than Just a FAQ Tool
Other platforms give you features. Helpjuice gives you answers. We're not just a prettier database. We're a smarter way to scale your support and ops teams—fast.

###### Built-In Features That Drive Real Results

🤖#### AI-Powered Assistance

Create or update articles just by requesting them. AI handles the heavy lifting.

🔍#### Search That Forgives Everything

Type like a toddler, get what you meant — instantly and without frustration.

✏️#### Clean, Powerful Editor

Rich formatting, internal blocks, and versioning — no devs required.

🌐#### Multi-Language Made Simple

Translate and sync updates across 50+ languages with zero overhead.

📊#### Smarter Insights

Find out what’s working, what’s missing, and what’s never getting used — fast.

🔒#### Robust Security

Secure your data with access control, SSO, encryption, firewalls, and backups.

#### Still Wondering What Makes Helpjuice Special?

We’ve helped 2,000+ companies — from startups to global teams — replace cluttered folders, stale docs, and internal wikis with one fast, flexible knowledge base. The result? Less writing. Fewer tickets. Happier teams.

## Create A Knowledge Base

> - #### Customer-Centric Development:
>
> We build helpful features based on your feedback and evolving your needs.
> - #### Seamless User Experience:
>
> Our platform is designed to be intuitive and easy to use, reducing onboarding time.
> - #### Scalable Solutions:
>
> Whether you're a small team or a large enterprise, Helpjuice scales with your growth.
> - #### Continuous Improvement:
>
> We regularly update our platform to ensure it meets the highest standards.
> - #### Reliable Support:
>
> Our dedicated support team is here to assist you every step of the way.

No Card Required. Free Migration Support From

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## See What You Can Build – Start Your Own KB Today

Try For Free (14 Days)

or

Talk with our Team (Friendly chat, No Sales)

- Discover Our 4.8 Rating on Capterra
- Discover Why We Lead the Market
- Explore Our 4.5/5 Rating on G2 lead
- See Why Users Love Us - 4.7 on GetApp
- SW Advice: Rated 4.7 Stars by Users

Go to Our Knowledge Base## Still Have Questions? These are the ones that come up most often from our users.

What is the meaning of a knowledge base?

A knowledge base is where you put all the answers people keep asking for — so they stop asking. It's a centralized, searchable hub of documentation, FAQs, how-to’s, and process explanations. Internally or externally, it gives people answers without needing to ask someone.

How is Helpjuice different from other knowledge base tools?

Most tools store articles. Helpjuice gives you answers. Our AI understands questions, search forgives typos, and you don’t need to build 12 workflows just to launch.

How do I build a knowledge base for my support team?

Ask support: “What questions are we answering over and over?” Then turn those into articles — and keep adding as you go. With Helpjuice, you can link the knowledge base to your chat, ticketing system, or even search it from a Chrome extension.

How hard is it to migrate?

Usually? You won’t need to do anything. If our onboarding doesn’t auto-import your content, we’ll do it manually — within 24 hours.

Is Helpjuice just ChatGPT in a new skin?

Not even close. Our AI is built for accuracy, trained on your content, and shows its work with citations. It even knows when not to guess — which is why demos end with “Wow”.

What are the types of knowledge management?

The types of knowledge management include tacit, explicit, and embedded knowledge. Tacit knowledge is personal and difficult to formalize; explicit knowledge is documented and easily shared; embedded knowledge is integrated into organizational processes and structures.

What is a Knowledge Management Framework?

A Knowledge Management Framework is a structured plan that outlines how an organization captures, organizes, shares, and uses knowledge. It includes roles, processes, technologies, and governance to support effective knowledge management.

Why is Helpjuice the best Knowledge Base Software?

Helpjuice is the best Knowledge Base Software because it offers easy-to-use features, powerful search capabilities, customizable design, and excellent analytics. It allows teams to collaborate effectively and ensures users can quickly find information.

One Knowledge Base to replace them all

- 24x5 support
- Constant Product Updates & Improvements
- 100% money back guarantee
- 99.9% Uptime

### Features

- AI Knowledge Base AI-Enabled
- Helpjuice Extension AI-Enabled
- Powered Editor AI-Enabled
- Advanced Analytics AI-Enabled
- Customizable Themes AI-Enabled
- Swifty - Helpbar & Chatbot AI-Enabled
- Multi-Language Support
- Step-by-Step Tutorial Creator
- Seamless Integrations
- User Access Control
- See All Features ->

### Product

- Product Roadmap
- Pricing 🤑
- Book a Demo
- Policies & Security
- Our Customers
- About Helpjuice
- Contact Our Team

### Resources

- Our Knowledge Base
- Webinars
- Success Stories
- API Documentation
- Data Import Guide
- Helpjuice Blog

### Copyright © 2025, Helpjuice Inc.

Helpjuice, Inc. is a registered US Corporation,
EIN #45-2275731 | Download W9

Made in America

Since 2011

#1 Knowledge Base Software

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4.8 average review on



Life’s too short to use mediocre software.

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