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Customer Service | Help Desk Software for Customer Support | Helprace

# Customer Service Software and Customer Service Management - Helprace

Due to mass business migration online, help desk software and other help desk solutions have become very popular. How else can a business improve customer service other than a well-crafted customer service software platform?

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The act of supporting a customer, also known as customer service is defined as keeping a customer satisfied throughout the use of a product or service. The web has changed companies’ needs for help desk software and other customer service software. Modern companies demand solutions far beyond a simple FAQ system or service desk system. To be successful, help desk software must tap into online social platforms and assist with community management in order to provide support, build trust and seek out potential customers.

## The Helprace all-in-one customer service solution

Having customer service software is not enough in our fast-paced online world. Helprace offers a customer service solution package rather than just customer service software. Add help desk software and support ticket system to your help desk!

It’s not always convenient for customers to use customer service software to communicate with a business. As a result, businesses use online social communities to spread awareness along with customer support. What businesses don’t realize is that online social media can reduce help desk ticket rates from customer support software. Communities integrated with customer support software must work seamlessly with their help desk software counterparts so that businesses can address concerns, identify improvement opportunities and catch possible sales signals.

### A help desk software based ticketing system

You thought help desk software and customer support software was enough for your business needs? Think again! A help desk needs to incorporate a community tied into customer support software and support ticket software to stand above the rest.

We at Helprace understand that a help desk, customer support software & community in itself is not enough. The community isn’t just a user-generated customer service software, but an online component of a help desk and a support ticket system. When you approach customer support issues with Helprace, you redefine your help desk and ticket management with tools that help in categorizing, prioritizing and assigning cases. Your community is an extension of your support help desk, under a customer support software umbrella.

### A customer service management software that scales with you

Well-designed customer support software requires scalability in order to grow with customer support issues. Similarly, a ticketing support system must accommodate growing ticketing requests, a growing customer base and a growing team just as easily. In short, this should all be unnoticeable and non-intrusive, without interrupting your daily work.

As your help desk and community grows, your support team may fall behind your customer service software. We adapt Helprace help desk software to shifting customer service needs of our clients. Our customer support solution is presented in scalable customer service software with a system of IT processes that allow for unlimited ticketing system support. Ultimately, Helprace offers an innovative approach to customer service issues by offering a holistic view of customer interaction, providing one customer support software to categorize, manage and analyze customer data to improve business processes.

## So what are the perks of Helprace help desk software?

You’ve probably wondered how Helprace can improve your customer service issues. Whether you use helpdesk software, customer support software or just a singular knowledge base, Helprace ensures you stay on top of customer feedback and grow your business.

Many customers prefer to be able to go into the help desk software and learn what they need to know. It’s fast, easy, convenient, and it helps to keep the customer focused on problem solving. The idea of using help desk software and the ability to extract new information using the same help desk software makes the software twice as valuable. Overall, the Helprace online customer service software solution is not only useful as a support ticket help desk, but as an engaging platform for directing company improvements. The functionality of Helprace help desk software makes it an ideal software to unleash the customer support potential of any business.

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Capable Teams & Happy Customers

Helprace tightly integrates multiple tools together for great customer service:
Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base



Meet Our Customer Service Solutions

## Ticketing & Email Management

Empower Support Teams

Provide a **personalized one-on-one** support experience. **Boost productivity** and **collaborate behind the scenes**.

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## Customer Community & Feedback

Build Relationships

Show **customers** that you **care**. Listen to their concerns, **collect feedback** and build a product or service they want.

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## Docs & Knowledge Base

Share Knowledge

Everything is at your fingertips with **smart search**, whether it's **public docs site** or **internal knowledgebase**.

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## Self-Service Portal

Be Helpful 24/7

Reduce support loads with a **self-service** Docs site. Use the power of **crowdsourcing** and **community** when offering answers and collecting **feedback**.

## Help Desk

Reduce Support Costs

**Ticketing** and **knowledge base** tightly integrated. Eliminate repeat tickets by showing **related articles** to customers and easily reference articles in tickets.

## Ideas Lab

Collect Feedback

Tap into **customer ideas** when prioritizing tasks or building a **roadmap**. Make decisions based on concrete **user feedback**, not guesswork.

## Questions & Answers

Crowdsource Your FAQ

Involve customers in building a collection of relevant **questions and answers**. An always up-to-date **FAQ** with insights from customers as well as team members.

## Issue Tracking

Acknowledge, Track, Solve

Manage, update and resolve issues brought up by customers or employees. Notify all related parties all the way to resolution.

## Complete, Integrated Solution

All of the Above. One App.

Tickets, email management, customer community, feedback, docs & knowledge base seamlessly integrated in one customer service platform.

Awesome Customer Service in Every Industry

Helprace customers make mobile apps, manufacture plastic goods, create audio solutions, develop geographic information systems. They work in chemical, real estate, and blockchain industries.

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