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Help Scout: Shared Inbox, Help Center, & Live Chat Software

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# The new recipe for delightful support

Start for FreeGet a Demo

### Unlimited seats

Connect everyone and every team to the voice of the customer.

### Integrated AI

No add-ons or fees. Al is included, even on the Free plan.

### Zero dead ends

A platform optimized for customer delight over deflection.

I love that Help Scout has no per-seat or AI usage fees.

Menn T, Head of Customer Support

## Deliver the human touch at superhuman speed

Reply in secondsMake it personalPrioritize with ease

## Plus, all the little things support teams love

### Get a boost from AI

Recap long threads, edit and translate replies, or even create a first draft, all with a click.

### Company management

Get the context you need to support full accounts, not just individuals.

### Snooze

No rush to reply? Resurface the conversation at a later date automatically with snooze.

### Send later

Schedule a reply so the customer gets it at the perfect time.

### Workflows

Automate the tedious but critical tasks that keep your team (and Inbox) organized.

### Saved replies

Add proven answers to common questions or situations with a few clicks.

### Multiple Inboxes

Give every department or product its own dedicated place for support.

### Channels

Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.

### Meet Beacon: your embeddable support hub

#### Answer instantly with AI

Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!

#### Keep human help within reach

Whether you offer live chat, email, or both, your team will always be within two clicks.

#### Save customers time

The customer portal lets them quickly access previous conversations and send replies.

### Get closer to customers with in-app messages

#### Welcome and onboard

Help customers start strong with a friendly nudge toward your best resources.

#### Gather feedback and NPS®

Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.

#### Share what’s new

Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.

### Reporting that tells a story

#### “What’s our volume across channels?”

Understand the “why” behind your volume so you can make the right adjustments.

#### “How’s our response time?”

Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.

#### “Where can we improve?”

Get a bird’s eye view of support team performance, both as a whole and individually.

### Stay organized automatically

#### Assign the right person for the job

Make sure messages for sales actually get to sales the first time, no redirecting necessary.

#### Never miss important messages

Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks.

#### Simplify the queue for your team

Help everyone get more efficient with custom Views that group conversations.

### 100+ powerful integrations

Help Scout slides right in with your favorite tools, so you can keep working your way.

> Help Scout is by far the best support product I have ever used.

###### Lindsay Cohen

Chief Operating Officer

> Great support. Whenever I have a question, Help Scout's reply is fast and accurate. In terms of feature suggestions, I feel like Help Scout actually listens.

###### Karlo Koskitanner

Founder & CEO at Mukama

> It's simple to use and every time I have an issue or question I email customer service and I get a reply within in minutes.

###### Aurélie Parnes

Business Development, Technology & Recruitment Director at Harley Therapy

> It is the best platform to manage the customer support. Also it is an amazing way to interact with my colleagues and quickly get feedback. A real must for remote team work.

###### Felipe Caballero

Customer Support Representative at Systeme.io

> Back when I was the sole support person at Padlet during its early years, Help Scout was my rock—it made it possible to manage everything on my own for six years!

###### Joncarla Granahan

Customer Operation Manager at Padelt

> Help Scout has helped us reduce our workload by 50%, making our team twice as productive

###### Carmel Granahan

Head of Customer at OnePagerCRM

> Excellent UX. It’s just pleasant to use. There are no distractions, but functionalities are right there when you need them.

###### Karlo Koskitanner

Founder & CEO at Mukama

> Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.

###### Kevin Yun

Co-Founder at GrowSurf

> The ease of use is simply there. I've used several other ticketing platforms and by far, Help Scout is superior.

###### Ashley Davis

Client Care Process Improvement at Global HR Research

> Not only is it part of our daily work life, it's such a well thought-out tool for doing email support that I can't imagine living without it!

###### Matthew Sewell

Sales Lead at Flocknote

> I've tried every single help desk on the market (and continue to evaluate new solutions), and yet I keep finding myself coming back to Help Scout.

###### Alex Bass

Founder and Head of Product at Efficient App

> Help Scout has completely changed how we operate as a support organization. Its brought us structure and flexibility at the same time.

###### Brendan McDaneil

Bloom Growth at Director of Client Support and Success

> We're loving the new Inbox!

###### Jen Wagner

Manager of Customer Support at Trakstar

> Everything I need for my customer support without the complexity of Zendesk.

###### Cyril Mazur

CEO at Building Bridges

> Our team was able to teach themselves Help Scout in a day. It's like using a shared email inbox — just way more robust and better looking.

###### Brianne Henderlong

VP of Brand Experience at Threadless

> It takes a lot of manual effort, busy work, and aggravation out of the support process, so we can focus on what really matters — helping each other and creating a better experience for our customers.

###### Taylor Davis

VP of Customer Experience at Litmus

> We now have a calm, measurable, and accountable approach to support that ensures our customers receive timely and quality service.

###### Peter O'Toole

President & Chief Software Architect at mTuitive

> It’s rare to find a company that blends great technology with exceptional service. Clearly, the leadership knows how to cultivate a team that is knowledgeable, helpful, and refreshingly honest.

###### Aurélie Parnes

Business Development, Technology & Recruitment Director at Harley Therapy

> Help Scout is intuitive and easy to set up, yet powerful enough to provide much-needed insights into support roles.

###### Rob Dean

Support Coordinator at mTuitive

> Help Scout helped us consolidate our previously scattered support channels into a single platform and provide more consistent support to our customers.

###### Nahi Kim

Global CX & Marketing Manager at BoxHero

## Why do 12,000+ companies choose Help Scout?

### World-class support

Our team answers 99% of emails within 24 hours, so you’re never left in the dark.

### Ease of use

Independent research showed that our NPS is 7x higher than competitors’ scores.

### Built to scale

80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.

## Start for Free

Learn the platform in less than an hour.
Become a *power user* in less than a day.

Start for FreeBook a Demo

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