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AI-First Customer Service Platform | Helpshift

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Platform

Experiences

## Platform

##### Help Center

Central knowledge hub enabling self-serve, proactive user support.

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##### Messaging

AI-guided, enriched messaging for seamless customer support.

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##### AI and Automation

Efficiently manages routine tasks, freeing agents for personalized support.

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##### Agent Workspace

Centralized AI-enhanced workspace for streamlined support operations.

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##### Platform Overview

Comprehensive AI-powered platform for multi-device customer support.

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## Experiences

##### Self-Help Experience

Empower users with quick solutions through self-service tools.

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##### Guided Experience

Intuitive AI-driven guidance with a personal touch for superior service.

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##### Global Experience

Enhance game support with seamless, real-time problem resolution.

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##### Console and PC Experience​

Seamless and cost-effective 24/7 multilingual customer support solution.

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#### Platform

- Help Center
- Messaging
- AI and Automation
- Agent Workspace
- Platform Overview

- Help Center
- Messaging
- AI and Automation
- Agent Workspace
- Platform Overview

#### Experiences

- Self Help Experience
- Guided Experience
- Global Experience
- Console and PC Experience

- Self Help Experience
- Guided Experience
- Global Experience
- Console and PC Experience
- Services

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#### Customer Engagement Services

### Customer Support

Dedicated Human Support Specialists.

### Trust and Safety

Expert Content Moderation Specialists.

### Community Management

Dedicated Community Engagement Specialists.

### VIP Engagement and Growth

Personalized VIP Support Experts.

#### Professional and Managed Services

### Professional Services

Tailored Project Implementation Specialists.

### Managed Services

Continuous Improvement and Support Specialists.

#### Featured Case Study

### AI & Automation Deployed Across 23 Games in <8 Months — Achieved 91% Deflection, 4.3 CSAT

Read their story

- Customer Engagement Services
- Professional and Managed Services

- Customer Engagement Services
- Professional and Managed Services
- Pricing
- Case Studies
- Company

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- Company
- Careers

- Company
- Careers

#### Featured News

18 Jul 2024

## Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences

5 Mar 2024

## Three CX Trends Coming To Your Industry In 2024
- Resources

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#### Learn

- Resource Library
- Blog
- Press
- Glossary
- Engineering Blog
- Product Announcements

- Resource Library
- Blog
- Press
- Glossary
- Engineering Blog
- Product Announcements

#### Participate

- Webinar

- Webinar

#### Get Support

- Knowledge Base
- Developer Guides
- Contact Us

- Knowledge Base
- Developer Guides
- Contact Us

#### Featured Resource

**read**

### The Moderator Wellbeing Report: 6 Key Insights Every Studio Needs to Know

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Summarize AI

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# Elevating Customer Experience
Through AI + Human Collaboration

Discover the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology. Deliver world-class customer experiences, keep support teams happy, and significantly reduce support TCO

Free Trial

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##### Trusted by

Top global companies for exceptional customer support

SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months.

Player Support Lead

Vlad Oboronko

How Zynga Support Handles 185% More Tickets with Helpshift

Zendesk to Helpshift: Seamless Migration, Soaring CSAT 40%+ under 3 months

Customer Support & Operations Manager

Kari Franz

Huuuge pioneers AI and human intelligence to master multilingual support

Director of Player Services

Sebastian Brant

Playrix Improves Player Satisfaction, Retention and Revenue with Helpshift.
Agent workloads reduced to under 50% from 200%.

How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain

Nordeus Automates Away 40% of Their Support Costs

How Trailmix Scaled Player Support with Helpshift reaching 93% automation & 4.3 CSAT

Player Experience Lead

Aino Kinnunen

Paymentshield Boosts Customer Satisfaction to 4.25 By Automating Intent-Based Customer Support Workflows

Harnessing AI and Automation: How Bytro Labs Manages 17K Monthly Tickets with a Lean Team

Customer Support Manager

Conor McGinley

Critter Crew’s Global Success: AIDIS Rolled Out Helpshift Stress-Free

Critter Crew Producer

Tsutomu Goda

Unveiling Success: $10.6M in Savings — KRAFTON’s Launch of BGMI

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

How Jam City Doubled CSAT and Made Customer Support a Business Driver with Helpshift

## Helpshift’s AI-powered Platform - Go from inquiry to resolution in record time.

AI-first, omni-channel and cross-platform solution enhancing CX by understanding and connecting every step of the customer journey. Improve customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and satisfaction.

- Self Help Al
- Trained Intent AI
- Generative AI Answers
- Managed AI Workflows
- Language AI
- Agent AI copilot

### Self Service

### User Intent

### Instant
Recommendation

### Guided Service

### Human Assistance

Help Center

Helpshift curated in-app knowledge puts answers and easy fixes directly into user hands.

Smart Intents

Understands user intent, starting users on a
fully personalized
support journey.

Al Powered Answers

Scans your knowledge base to provide a detailed and summarized response to your users.

Custom Bots
& Automation

A guided service
helps the user to
triage and solve
common problems.

Agent
Dashboard

Agents are reserved for concierge level service.

Feedback

Feedback

Feedback

Feedback

Feedback

Self Service

Help Center

Helpshift curated in-app knowledge puts answers and easy fixes directly into user hands.

- Self Help AI
- Language AI User Intent

Smart Intents

Helpshift Bots confirm user intent, starting users on a
fully personalized
support journey.

- Trained Intent AI
- Language AI Instant Recommendation

Al Powered Answers

Helpshift Bots prompt the user to consider only the most pertinent articles from the knowledge base.

- Generative AI Answers
- Language AI Guided Service

Custom Bots & Automation

A guided service helps the user to triage and solve common problems.

- Managed AI Workflows
- Language AI Human Assistance

Agent Dashboard

Agents are reserved for concierge level service.

- Language AI
- Generative AI Answers
- Agent AI Copilot

AI Infused Modern Support Journey

AI-Powered Self-Service

## Empower Your Customers with Instant Answers

Our Help Center leverages AI to guide users through a seamless self-service experience. With intelligent article recommendations and smart FAQs, customers can resolve their queries instantly, reducing support ticket volumes and enhancing customer satisfaction.

Deflection Rate

0 %

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Automation And AI Chatbots

## Maximize Efficiency with AI and Automation

Helpshift’s AI Chatbots and Automation capabilities are designed to streamline the support process. From routing inquiries with Smart Intents to offering personalized solutions through AI Chatbots, our platform ensures your support is scalable, efficient, and available 24/7, without compromising on quality.

Tickets resolved with automation

\> 0 %

Reduction in TTFR (Time to First Response)

\> 0 %

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AI-Powered Agent Workspace

## Effortless Engagement: AI-Enhanced Workspace for Enhanced Agent Productivity

Our AI-enhanced agent workspace is designed to enhance productivity and streamline ticket management. Advanced AI capabilities like real-time translation and sentiment analysis enable agents to understand and respond to global customer needs swiftly. Agents can quickly access customer information and conversations, facilitating faster resolutions and a personalized support experience.

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Explore AI Agent Copilot

- AI-Enhanced
- Unified Dashboard
- Effortless Engagement

Messaging – Live and Async

## Unlock Seamless Conversations Across Platforms with Messaging

Engage with your customers on their terms with our versatile messaging options. Whether it’s live chat for instant support or asynchronous messaging for less urgent inquiries, Helpshift’s platform ensures a seamless, consistent experience across all channels.

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### Live Messaging

Connect with your customers instantly and address their queries and concerns efficiently.

### Async Messaging

Engage with customers even when they are not actively online, ensuring continuous support.

### AI Chatbots

Instantly resolve common queries with custom bots, automations and Generative AI

## Gain Insights into your Customers' Interactions and your Agents' Performance

Our comprehensive analytics and reporting tools, including real-time dashboards, provide the insights you need to continuously improve your support operations.

##### Customer Service Analytics

Our advanced reporting and analytics provide actionable insights into your customer service performance.

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##### Real-Time Monitoring

Streamline your support operations with real-time queue monitoring, team activity tracking, and agent performance metrics

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##### Customizable Reports

Create reports and dashboards from scratch and customize them to suit your needs.

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## Proven Success: See What Our Customers Achieve

### AI & Automation Deployed Across 23 Games in <8 Months — Achieved 91% Deflection, 4.3 CSAT

Read their story

### How Trailmix Scaled Player Support with Helpshift reaching 93% automation & 4.3 CSAT

Read their story

### Zendesk to Helpshift: Seamless Migration, Soaring CSAT 40%+ under 3 months

Read their story

### Harnessing AI and Automation: How Bytro Labs Manages 17K Monthly Tickets with a Lean Team

Read their story

### Critter Crew’s Global Success: AIDIS Rolled Out Helpshift Stress-Free

Read their story

### SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months

Read their story

## Transform Your Customer Service Experience

Experience the future of customer service with Helpshift. Contact us for a demo and see firsthand how our AI-powered platform can revolutionize your support operations.

Contact Us

Features

- Help Center
- AI and Automation
- Agent Workspace
- AI Agent Copilot
- Messaging

Experiences

- Self-Help
- Guided
- Global
- Console and PC
- Gaming

Platform

- Overview
- Pricing
- Integrations
- Wall of Love

Support

- Knowledge base
- Developer guides
- Status

Services

- Customer Engagement
- Professional and Managed
- VIP and DTC
- Real-Life Threat Management
- Trust & Safety

Resources

- Blog
- Case Studies
- Resource Library
- Glossary
- Webinar
- Product Announcements
- AI Agent Copilot ROI

Company

- About us
- Careers
- Press
- Contact Us
- Hey AI, learn about us

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