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Title:Build meaningful customer relationships across any communication channel

Description:Engage your customers and prospects with simple drag and drop email, SMS, chatbot or build custom solutions with the best in class APIs

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Fetched At:October 18, 2025

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h1Reach more customers wherever they are, whatever they’re on

h2Two teams. One obsession.

h22025 Gartner®Magic Quadrant™for CPaaS

h2Conversational solutions for every use case

h2Design customer journeys

h2Create conversations that click

h2Connect on any channel

h2Secure and scale every interaction

h2Build any use case or conversational scenario

h2Authenticate users, boost security and build trust

h2Start strong to build loyalty with seamless onboarding

h2Update customers on exciting new features and services

h2Activate banking services with ease

h2Highlight exclusive offers to maximize customer value

h2Reconnect and re-engage with inactive customers

h2Launch your latest products with impact

h2Delight customers with tailored offers

h2Reclaim lost sales with smart cart recovery

h2Keep your customers informed and engaged

h2Empower your customers with self-service options

h2Reward your loyal customers

h2Provide instant support, anytime, anywhere

h2Boost revenue with targeted offers

h2Simplify top-ups and boost customer satisfaction

h2Drive postpaid conversions

h2Proactive reminders so customers don’t miss out

h2Enhance customer engagement through mobile apps

h2Simplify appointment scheduling for better care

h2Deliver critical test results instantly and securely

h2Enhance patient care with interactive consultations

h2Empower patients with knowledge for better health

h2Provide instant symptom assessment and guidance

h2Streamline prescription ordering and delivery

h2Simplify driver onboarding and verification

h2Real-time driver location tracking so passengers are never stranded

h2Give customers the pick-up choice

h2Ensure privacy and security for customers

h2Keep customers informed and engaged

h2Gain valuable insights and improve service

h2Simplify booking and confirmation

h2Boost last-minute bookings with targeted offers

h2Experience carefree journeys with real-time support

h2Keep guests informed with real-time updates

h2Enhance the check-in experience

h2Reward loyalty and drive repeat business

h2Easy-to-use cloud products for marketing, sales, and support

h2Automate and personalize interactions across the customer journey

h2Provide customer support with a human touch

h2Intelligent and empathetic chatbots that support, sell and engage

h2Unify your customer data

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Title

# Reach more customers wherever they are, whatever they’re on

Engage them on every channel, in every scenario – from our platform or yours

Try for free Contact an expert

## Two teams.
One obsession.

Performance through innovation

Discover more

A LEADER AGAIN

## 2025 Gartner®
Magic Quadrant™
for CPaaS

Positioned furthest for our Completeness of Vision!

Get the report

## Conversational solutions for every use case

Verticalized & AI use cases

## Design customer journeys

Build any use case on messaging or voice channels for your industry e.g. Finance, Healthcare, retail, using AI and our conversational experience platform

Explore

Composable CX modules

## Create conversations that click

Enable dynamic two-way interactions for marketing and customer support through messaging or programmable voice

Explore

Programmable Channels

## Connect on any channel

Effortlessly deliver messages across all channels from a unified messaging platform using the most advanced channel APIs in the world

Explore

Network and APIs

## Secure and scale every interaction

Protect your customers and their data with authentication tools or simply build communication workflows on our secure, flexible CPaaS APIs, and the most powerful network in the world

Explore

## Build any use case or conversational scenario

Finance Retail & eCommerce Telecoms Healthcare Transportation Travel

Send OTPs Onboard new customers Introduce new features Activate services Promote new offers Engage inactive users

## Authenticate users, boost security and build trust

Secure transactions and account logins with a user-friendly authentication experience. Ensure global and local compliance and protection against unauthorized access.

## Start strong to build loyalty with seamless onboarding

Streamline customer onboarding with efficient, secure processes that enhance user experience. Simplify account setup, ensure compliance, and establish lasting loyalty from the first interaction.

## Update customers on exciting new features and services

Increase customer lifetime value by making them the first to know about the latest innovations, features and financial products.

## Activate banking services with ease

Make activating services, applying for loans or creating accounts available at a click of a button over a secure messaging channel.

## Highlight exclusive offers to maximize customer value

Effectively promote new offers with targeted messages. Drive engagement, enhance customer satisfaction, and encourage adoption of products and services tailored to their financial needs.

## Reconnect and re-engage with inactive customers

Reignite customer interest with personalized messages that highlight tailored solutions and offers. Encourage inactive users to rediscover the value of your services and strengthen their relationship with your brand.

Promote new products Personalized offers Back-in-stock alerts Delivery notifications Manage orders Share loyalty points

## Launch your latest products with impact

Reach your target audience instantly with product announcements and promotions. Drive excitement and boost sales with targeted omnichannel marketing campaigns.

## Delight customers with tailored offers

Send tailored promotions based on customer preferences and behavior. Increase customer engagement and loyalty with timely and relevant offers.

## Reclaim lost sales with smart cart recovery

Win back customers who abandon their carts with automated reminders and incentives. Recover lost revenue and improve conversion rates.

## Keep your customers informed and engaged

Notify customers as soon as their desired products are back in stock. Drive immediate sales and strengthen customer relationships.

## Empower your customers with self-service options

Enable customers to track, modify, and return orders easily through SMS, Email, Voice or chat apps. Improve customer satisfaction and reduce support costs.

## Reward your loyal customers

Send personalized loyalty point notifications and redemption reminders. Encourage repeat purchases and foster long-term customer relationships.

Answer FAQs 24/7 Upsell and cross-sell with personalized offers Make top-ups easy Convert prepaid customers to postpaid Improve dunning process Promote app adoption

## Provide instant support, anytime, anywhere

Automate customer support with simple and AI-powered chatbots. Resolve common queries instantly and reduce customer wait times.

## Boost revenue with targeted offers

Send personalized offers based on customer usage patterns and preferences. Increase average revenue per user (ARPU) and customer lifetime value (CLV).

## Simplify top-ups and boost customer satisfaction

Enable customers to top up their accounts easily. Improve customer experience and reduce churn.

## Drive postpaid conversions

Send personalized offers and incentives to convert prepaid customers to postpaid plans. Increase revenue and customer loyalty.

## Proactive reminders so customers don’t miss out

Send timely reminders for bill payments, plan expiration, and other important notifications. Reduce missed payments and improve customer satisfaction.

## Enhance customer engagement through mobile apps

Promote app adoption to provide customers with convenient access to account management, billing, and service features. Simplify customer interactions and reduce dependency on physical stores or call centers.

Schedule appointments Send test results Interactive consultation Patient Education Symptom checker Order prescriptions

## Simplify appointment scheduling for better care

Streamline the scheduling process, reduce wait times, and enhance patient satisfaction with convenient and efficient access to healthcare services.

## Deliver critical test results instantly and securely

Send time-sensitive test results directly to patients’ mobile devices. Ensure timely patient care and reduce administrative burdens.

## Enhance patient care with interactive consultations

Facilitate real-time, two-way communication between healthcare providers and patients. Improve patient engagement and satisfaction.

## Empower patients with knowledge for better health

Send personalized health information and educational materials to patients via their favorite channel. Promote healthy behaviors and improve patient outcomes.

## Provide instant symptom assessment and guidance

Enable patients to self-assess symptoms through interactive chatbots and voice assistants. Offer immediate advice and triage patients effectively.

## Streamline prescription ordering and delivery

Simplify the prescription process for both patients and healthcare providers. Automate prescription requests and refills, ensuring timely medication access.

Driver Registration Track driver location Change pickup location Number masking Ride status Customer feedback

## Simplify driver onboarding and verification

Automate driver registration and verification processes with cost effective, omnichannel authentication. Streamline onboarding and reduce administrative overhead.

## Real-time driver location tracking so passengers are never stranded

Track driver locations in real-time to optimize dispatch and ensure timely pickups and deliveries. Enhance operational efficiency and customer satisfaction.

## Give customers the pick-up choice

Allow customers to easily modify their pick-up location via chat apps. Provide a seamless and convenient user experience.

## Ensure privacy and security for customers

Mask caller IDs to protect customer privacy and security. Build trust and confidence with your customers.

## Keep customers informed and engaged

Send real-time ride status updates to customers on the channels they are on. Improve transparency and reduce customer anxiety.

## Gain valuable insights and improve service

Send automated feedback surveys to customers on their preferred channel. Collect valuable feedback and identify areas for improvement.

Ticket promotions Last minute offers Real-time support Instruction notifications Check-in support Loyalty programs

## Simplify booking and confirmation

Automate booking confirmations and reminders in an omnichannel way. Reduce no-shows and increase revenue.

## Boost last-minute bookings with targeted offers

Send time-sensitive offers on flights and hotel bookings to potential customers and maximize revenue.

## Experience carefree journeys with real-time support

Provide travelers with instant assistance at every step of their journey. Resolve issues quickly, enhance satisfaction, and ensure a stress-free travel experience with reliable, real-time support.

## Keep guests informed with real-time updates

Send instant updates on flight delays, gate changes, and other travel disruptions. Provide a seamless and stress-free travel experience.

## Enhance the check-in experience

Provide 24/7 support to guests and passengers with AI-powered chatbots and voice assistants. Increase satisfaction and keep customers stress-free.

## Reward loyalty and drive repeat business

Send personalized loyalty program updates, rewards, and benefits. Incentivize repeat stays and increase customer loyalty.

## Easy-to-use cloud products for marketing, sales, and support

Moments

Customer engagement
platform

Conversations

Cloud contact center
solution

Answers

Chatbot Building
Platform

People

Customer data
platform

## Automate and personalize interactions across the customer journey

- Foster deeper connections: Build lasting relationships with personalized interactions.
- Proactive engagement: Anticipate and predict customer needs before they arise.
- Real-time insights: Gain actionable insights to optimize customer experiences.
- Seamless omnichannel experience: Deliver consistent experiences across all channels

Explore Moments

## Provide customer support with a human touch

- Unify your channels: Seamlessly integrate voice, chat, email, and social media into one solution.
- Empower your agents: Equip agents with the tools to deliver exceptional customer service.
- Improve first contact resolution: Resolve issues efficiently on the first contact.
- Optimize resource allocation: Efficiently manage workloads and improve agent productivity

Explore Conversations

## Intelligent and empathetic chatbots that support, sell and engage

- Create engaging conversations: Design chatbots that feel natural and human-like.
- Automate routine tasks: Handle repetitive inquiries and free up human agents.
- Personalize customer experiences: Deliver tailored interactions based on individual needs.
- 24/7 customer support: Provide round-the-clock assistance to your customers.

Explore Answers

## Unify your customer data

- Gain deep customer insights: Uncover valuable insights from your customer data.
- Personalize marketing campaigns: Deliver targeted campaigns that resonate with your audience.
- Improve customer segmentation: Identify and target specific customer segments.
- Optimize customer journeys: Create seamless and efficient customer journeys.

Explore People

## Your customers. Their channels.

It’s easier to get the attention of your customers when you meet them where they are.
You focus on the message; we get it delivered loud and clear.

SMS

API

MMS

API

Voice API

API

Live Chat

API

RCS

API

Instagram

API

Messenger

API

Viber for Business

API

Apple messages for business

API

Explore all channels

## Build flexible workflows with industry-leading CPaaS APIs

JavaScript JavaScript Rust Rust Go Go

SMS WhatsApp

const { Infobip, AuthType } = require(‘@infobip-api/sdk’); const infobip = new Infobip({ baseUrl: ‘{baseUrl}’, apiKey: ‘{authorization}’, authType: AuthType.ApiKey, }); infobip.channels.sms.send({ messages: \[{ destinations: \[{ to: “41793026727” }\], from: “InfoSMS”, text: “This is a sample message”, }\] });

## Code your own solutions

Integrate your customers’ favorite channels and build experiences your customers want, the way you want.

Explore docs

Explore APIs

## Authentication

Fully automated, cost-effective way to authenticate your customers, with multistep failover that leaves no message undelivered

Explore Authentication

## CPaaS X

New and enhanced APIs designed to make the Infobip platform more scalable and modular for diverse customer use cases.

Explore CPaaS X

## Network APIs

Making it easier for developers to access advanced network capabilities, helping them build better apps faster.

Explore Network API

## Scalable, secure and compliant with our hyper network

## 1300+

Physical servers

## 40+

Data centers and auxiliary locations

## 17K+

Virtual machines

## 1600

Service types

## 15K +

Application instances

## 800+

Engineers

## 7bn

End user touchpoints

## 1000

Deployments daily

## Head into the conversational future with a trusted partner

95% of global businesses will be using conversational solutions by 2025. We’re here to help you build leading conversational experiences in your market.

Explore partnership Become a partner

#### Compose your own tech stack by integrating our solutions with any app

With our wide range of integration options, you can use any of our solutions to enhance your customer experience on your existing systems.

Explore all integrations

## Transforming 10,000+ businesses worldwide

Explore customer stories

Nissan Saudi Arabia: Boosting sales and building lasting connections with a WhatsApp chatbot .

- 4.4

customer satisfaction rate .
- 71%

increase in unique users .
- 138%

increase in leads .

Uber: Capitalizing on the global expansion of the ride-sharing phenomenon .

- 90%

of global calls anonymized .

UNICEF: Turning caring people into regular givers with omnichannel customer engagement .

- 7.8%

increase in donor retention .
- 33.3%

decrease in churn rate .
- 4%

conversion rate on cart abandonment flow .

DPD: Improving delivery experiences and cutting costs with Viber and SMS .

- 20%

reduction in cost .

## Stay on top of every tech trend: Explore our resources

Posted onOctober 16, 2025.### WhatsApp marketing: Campaigns, solutions, and strategy (2025 guide).

Learn how to build a winning WhatsApp marketing strategy. Discover campaigns, solutions, and software to boost engagement and ROI.

Tags:

- Blog.
- Best Practices.
- WhatsApp Business.
- Marketing.

Posted onOctober 13, 2025.### Sports marketing strategies and examples that bring brands closer to the fans.

From boosting customer loyalty with gamification techniques to sponsoring grass roots sports events, we cover 8 sports marketing strategies that any brand can use to reach fans.

Tags:

- Blog.
- Inspiration.
- Marketing.
- sport and entertainment.

Posted onOctober 13, 2025.### How to change WhatsApp to a business account.

Learn how to convert WhatsApp to a business account on Android or iPhone. Step-by-step guide covers chat backup, business profile setup, labels, catalogs, quick replies, and when to upgrade to WhatsApp Business API for advanced messaging and customer support.

Tags:

- Blog.
- Best Practices.
- WhatsApp Business.

Posted onOctober 10, 2025.### WhatsApp broadcast vs group: Which to use for business.

Discover the key differences between WhatsApp Broadcast, Groups, and the Business API. Learn which model best fits your business needs and why the WhatsApp Business API is the better choice for scalable, automated, and measurable communication.

Tags:

- Blog.
- Best Practices.
- WhatsApp Business.

Posted onOctober 7, 2025.### Fan engagement: The ultimate guide for sports teams in 2025 .

Discover the ultimate guide to fan engagement in sports — from personalized experiences and gamification to the latest tech innovations driving loyalty, revenue, and growth.

Tags:

- Blog.
- Best Practices.
- Conversational experience.

Posted onOctober 6, 2025.### 6 ways to deliver thrilling Halloween marketing campaigns.

Tricks, treats, and big results. With personalized messages, omnichannel strategies and AI-powered campaigns, customer engagement takes the spotlight this Halloween. Discover how.

Tags:

- Blog.
- Best Practices.
- Conversational experience.
- Retail.

Posted onOctober 3, 2025.### Top 10 best SMS APIs of 2025: Features, pricing & use cases .

With billions of messages sent every year, SMS remains the fastest and most reliable way to reach customers. This guide breaks down the top 10 SMS API providers; covering features, pricing, and use cases, so you can find the right fit for your business.

Tags:

- Blog.
- Best Practices.
- SMS.

Posted onOctober 2, 2025.### Next-level engagement with Infobip’s AI messaging suite.

Engaging customers takes more than just great content. You need precise timing, intelligent channel selection, and smart targeting. AI messaging suite delivers all this without compromising privacy.

Tags:

- Blog.
- Awareness.
- Conversational experience.

Posted onSeptember 30, 2025.### WhatsApp schedule message: How to automate and scale messaging for business.

Learn how to schedule WhatsApp messages for business campaigns. Discover the difference between consumer hacks and enterprise scheduling with Infobip.

Tags:

- Blog.
- Awareness.
- WhatsApp Business.

Posted onSeptember 29, 2025.### WhatsApp lead generation: Capture and convert leads efficiently .

WhatsApp lead generation moves fast. It helps you connect with customers quickly, cut response times, and actually get more people to convert. Learn how.

Tags:

- Blog.
- Best Practices.
- WhatsApp Business.

No results

## Get the latest insights and tips to elevate your business

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