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KMS Lighthouse - Enterprise Knowledge Management System

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- Our Solutions

I Need Knowledge Management for My

- **Call Center**

Cut call center holding times by 40%
- **Self Service**

Empower your customers with 24/7 knowledge
- **Onboarding & Training**

Cut onboarding and training times by up to 70%
- **Field Service**

Reduce your field teams time-on-site by 60%
- Integrations
- Knowledge Center

- **Blog**
- **Videos**
- **Events**
- **News**
- **Guides**
- **Webinars**
- **Reports**
- **ROI Calculator**
- Case Studies
- About

- **About us**
- **Careers**
- **Lighthouse University**
- **Contact us**

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# Find and share your Enterprise knowledge In seconds.

Give your team an AI-powered knowledge management system, so your customers get AI-speed service.

No Knowledge Silos

Instant Information Retrieval

Consistent Customer Interactions

## I Need Knowledge Management For My:

Call Center Self Service Onboarding Training Field Service

Cut call center holding times by 40%

Give your agents quick access to the right information and tools they need to answer customer questions faster and more accurately. Reduce call handling times and increase First Call Resolutions by 40% or more.

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Book a demo

Empower your customers with 24/7 knowledge

Empower your customers by giving them 24/7 access to the right information anytime, anywhere. Reduce wait times while letting your live agents focus on more complicated queries.

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Book a demo

Cut onboarding and training costs by up to 70%

Get new team members up to speed, fast. Dramatically cut onboarding times and reduce turnover with our clean, easy-to-use system that your employees will love.

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Book a demo

Reduce your field teams time-on-site by 60%

Provide your field service technicians with access to comprehensive, real-time information remotely. Improve first-time fix rates, response times, issue resolution rates to build customer confidence in your service and send satisfaction rates through the roof.

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Book a demo

## We're proud to say that we save businesses millions of dollars each year

and we have the data to prove it.

Year 1 Year 2 Year 3

Reduce Call Center Average Handling Time

Reduce Call Center Average Handling Time

Save $147K

Save $147K

Decrease Digital Channel Handling Time

Decrease Digital Channel Handling Time

Save $311K

Save $311K

Improve Onboarding of New Employees

Improve Onboarding of New Employees

Save $63K

Save $63K

### $0.5M

Saving In 1 Years

### 269%

Average ROI In 3 Years

Reduce Call Center Average Handling Time

Save $507K

Decrease Digital Channel Handling Time

Save $$662K

Improve Onboarding of New Employees

Save $63K

### $1.8M

Saving In 2 Years

### 269%

Average ROI In 3 Years

Reduce Call Center Average Handling Time

Save $895K

Decrease Digital Channel Handling Time

Save $1.1M

Improve Onboarding of New Employees

Save $63K

### $3.8M

Saving In 3 Years

### 269%

Average ROI In 3 Years

Based on the Total Economic Impact by

## Keep everything smooth sailing by connecting with the tools you already love.

AWS Integration Azure OpenAI Integration Salesforce Integration Genesys Integration Zendesk integration Freshworks integration Dynamics 365 integration Microsoft Teams integration

Supercharge your knowledge management with our AWS integration

Integrating AWS’s powerful cloud services into KMS Lighthouse’s system ensures a robust, scalable, and secure customer experience. Enhance your operational efficiency with seamless data storage, high-performance computing, and advanced analytics capabilities – empowering your team to deliver quick and reliable solutions while enabling customers to access the information they need effortlessly.

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Elevate your knowledge
management to new heights with our Azure OpenAI integration

Integrating OpenAI’s enhanced AI features into KMS Lighthouse’s system provides an efficient, personalized, and comprehensive customer experience. Improve the authoring experience by generating auto-responses or suggesting relevant articles, resources, or solutions – ​​empowering customers to find answers to their questions or resolve issues on their own.

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Empower your Salesforce journey with KMS Lighthouse’s knowledge synergy

Enhance your Salesforce experience by seamlessly integrating KMS Lighthouse. Elevate your team’s productivity with instant access to critical knowledge within the Salesforce platform.

Effortlessly bridge the gap between customer relationship management and knowledge management, ensuring a smoother workflow and better-informed decisions.

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Optimize customer interactions with the Genesys integration by KMS Lighthouse

Supercharge your customer engagement strategy by integrating KMS Lighthouse with Genesys. Elevate agent performance with quick access to relevant knowledge during customer interactions.
Efficiently resolve queries, provide accurate information, and deliver a superior customer experience by integrating knowledge seamlessly into the Genesys platform.

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Bridge KM and customer support with our Zendesk integration

Integrating KMS Lighthouse with Zendesk brings seamless knowledge management capabilities to the customer support experience. With KMS Lighthouse, critical knowledge is easily shared without having to leave the Zendesk platform. Quickly address key knowledge gaps while delivering more efficient and effective customer support.

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Integrate powerful knowledge across Freshwork’s suite of customer engagement and support solutions

Improve overall customer satisfaction using KMS Lighthouse’s robust knowledge management solutions within Freshworks. Allow users to search for relevant articles, FAQs, and resources alongside customer data and other records within the Freshworks environment.

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Streamline knowledge access in Microsoft Dynamics 365 with KMS Lighthouse’s knowledge capabilities

The native KMS Lighthouse integration to Dynamics 365 enables users to access knowledge content from the context of Cases or Opportunities. By eliminating the need to switch between different applications or platforms, users save valuable time and streamline their workflow.

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Enhance collaboration in Microsoft Teams with our integrated knowledge solutions

The KMS Lighthouse integration for Microsoft Teams lets employees search and access relevant knowledge snippets and decision trees directly within Teams. Avoid wasting valuable time spent searching for information and reduce the potential for errors when accessing critical knowledge.

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It's our one-stop shop for all of our technical information

Jamie Barry The AA

We achieved 86% adoption rate to the system in the first 6 months

Sofia Lecman Payoneer

We reduced our average handling time from 96 hours to **48 hours**.

Elizabeth Chaloner lastminute.com

Since implementing KMS Lighthouse, new hires are meeting QA and AHT goals in less than **90 days**, down from 6 months.

Burg Hughes GE HealthCare

We've seen a reduction in average handling time of **over 30%**

Iain Gibson Esure

KMS Lighthouse Enabled Us To Improve The Overall Productivity of The Entire Team

Assaf Tiran ZIM

Now we can provide agents with instant answers, eliminating the need to search through articles.

Harris D'Ambrosi Allianz Partners

We have implemented our organizational Google: thanks to the system’s high search capabilities, the tool has become the go-to solution for our teams when searching and sharing information.

Hilla Hadas Enosh

KMS Lighthouse Gave Us The Foundation To Build On For Tomorrow

Rolando Salinas Arbonne

KMS Lighthouse helped streamline our knowledge management and significantly boost operational efficiency.

Michal Sever Nayax

We have seen our internal average handle time drop in a very short period of time

Caleb Odum Point Broadband

- The AA
- Payoneer
- lastminute.com
- GE HealthCare
- Esure
- ZIM
- Allianz Partners
- Enosh
- Arbonne
- Nayax
- Point Broadband

## Your customers love great answers, fast.

Learn how you can better help them today with a free tailored demo from one of our knowledge experts.

Get a tailored demo today

Our Solutions

- Call Center
- Self Service
- Field Service
- Onboarding & Training

Integrations

- Azure OpenAI Integration
- Salesforce Integration
- Genesys Integration
- Zendesk Integration
- Freshworks Integration
- Dynamic 365 Integration
- Microsoft Teams Integration
- AWS Integration

Knowledge Center

- Blog
- Videos
- Events
- News
- Guides
- Webinars
- Reports
- Glossary
- Case Studies
- ROI Calculator

About

- Book a Demo
- Lighthouse University
- Careers
- Contact us

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