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Free 1:1 migration support from

maker

#### *"Easy To Use, Fantastic Support, Tons of Customization"*

#### *"Easy To Use, Fantastic Support, Tons of Customization"*

# Knowledge base software you can trust.

# Knowledge base software you can trust.
10 years and counting.

# Knowledge base software you can trust.

Create, manage, and share knowledge with industry-leading uptime and reliability your team can count on.

Start your free trial

30-days, no credit card required

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Search…

Read our getting started guide.

### Write the docs

### Look and feel

### Features

### Reporting

### Security and permissions

### Account and billing

### New Articles

Install Fancybox

Install Fancybox

Install Fancybox

See more...

### Updated Articles

Domain Settings

Add reCAPTCHA

Configure public subscriptions

See more...

### Release Notes

Nat'l Working Moms Day bugfixes

Spring bugfixes

New spam protection option

See more...

# Your Knowledge Base

**Customize it as much as you want.** Control not only your CSS styles but also your HTML and JS code.

**Google-style search that doesn't suck!** Works out of the box with zero configuration from you.

**Never worry about pricing surprises!** Transparent pricing and plans you can upgrade, downgrade, or cancel at any time.

**Restrict access to your knowledge-base content.** Keep public and private content under the same system, use SAML SSO, authenticate with your users and more…

**Make your authors lives 3x more productive** with specialized features they'll fall in love with…

#### Loved by customer support and product teams alike

*"We love the total customization, the overall look and feel, the icons, the table of contents, the ability to create sub-categories, the glossary, the pop-up definitions on glossary terms!* *In just minutes we were able to create something that looks beautiful and matches the theme of our website!**"*

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-
-

Search…

Read our getting started guide.

### Write the docs

### Look and feel

### Features

### Reporting

### Security and permissions

### Account and billing

### New Articles

Install Fancybox

Install Fancybox

Install Fancybox

See more...

### Updated Articles

Domain Settings

Add reCAPTCHA

Configure public subscriptions

See more...

# Your Knowledge Base

**Customize it as much as you want.** Control not only your CSS styles but also your HTML and JS code.

**Google-style search that doesn't suck!** Works out of the box with zero configuration from you.

**Never worry about pricing surprises!** Transparent pricing and plans you can upgrade, downgrade, or cancel at any time.

**Restrict access to your knowledge-base content.** Keep public and private content under the same system, use SAML SSO, authenticate with your users and more…

**Make your authors lives 3x more productive** with specialized features they'll fall in love with…

#### Loved by customer support and product teams alike

*"We love the total customization, the overall look and feel, the icons, the table of contents, the ability to create sub-categories, the glossary, the pop-up definitions on glossary terms!* *In just minutes we were able to create something that looks beautiful and matches the theme of our website!**"*

-
-
-
-
-
-

Search…

Read our guide

### Look and feel

### Features

### Reporting

### Account and billing

### Release Notes

Nat'l Working Moms Day bugfixes

Spring bugfixes

New spam protection option

See more...

# Your Knowledge Base

**Customize it as much as you want.** Control not only your CSS styles but also your HTML and JS code.

**Google-style search that doesn't suck!** Works out of the box with zero configuration from you.

**Never worry about pricing surprises!** Transparent pricing and plans you can upgrade, downgrade, or cancel at any time.

**Restrict access to your knowledge-base content.** Keep public and private content under the same system, use SAML SSO, authenticate with your users and more…

**Make your authors lives 3x more productive** with specialized features they'll fall in love with…

#### Loved by customer support and product teams alike

*"We love the total customization, the overall look and feel, the icons, the table of contents, the ability to create sub-categories, the glossary, the pop-up definitions on glossary terms!* *In just minutes we were able to create something that looks beautiful and matches the theme of our website!**"*

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Try for free

or

Talk with our team

(friendly chat, no sales)

Free 1:1 migration support from

maker

## You'll be surprised by how easy
maintaining your product docs will become.

## You'll be surprised by how easy maintaining your product docs will become.

*"I totally love this knowledge base! It's world-class, really a software that's got it all as a single source of truth.* *It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation**. Can customize content superbly, can integrate and has a search function that's really tops. A platform I frequently use for its top drawer capabilities."*

*"I totally love this knowledge base! It's world-class, really a software that's got it all as a single source of truth.* *It's robust, user-friendly, full of excellent knowledge management features that surprised me after implementation**. Can customize content superbly, can integrate and has a search function that's really tops. A platform I frequently use for its top drawer capabilities."*

\- Danny Green

Think we're exaggerating?

## Does this sound familiar?

**You**

**Our knowledge base feels slow and clunky. Nobody can find anything and neither our team nor our customers enjoy using it. 😟**

**Sometimes I even feel embarrassed about it…**

**We used to feel the same, so we created the knowledge management tool we always wanted.**

**Marybeth**

**MB**

CEO

### Knowledge base software from people who care.

## A Knowledge Base software for people who care, from people who care.

**We take support VERY seriously at KnowledgeOwl.** Our support team is the heart of our company and consists of both dedicated support reps AND documentation experts.

You won't find a better team to help you get where you want to go.

### A letter from Diane, a KnowledgeOwl customer…

### A letter Diane, a KnowledgeOwl customer, sent us a while ago…

**From:** Diane, Customer Support at Sendowl

**To:** Marybeth, CEO at Knowledgeowl

Hi Marybeth,



As I’m wrapping up my time at SendOwl, I just had to reach out and say once more what a joy it’s been to work with KnowledgeOwl.



In the tech industry, as we all know, things sometimes don’t work as we expect, or as we’d like.



But KnowledgeOwl has consistently been my one place where everything does work, and where I can easily do everything I need to do.

It’s so clear from the platform that it’s built with care and attention, and a real understanding of your users...



And I’ve said this before, but your team is also stellar. Time and again I’ve received the best customer support I’ve had in this industry.

Here’s hoping that wherever I land next, they’re using KnowledgeOwl. If not, I will start lobbying on Day 1. :-)



Wishing you all the best, and THANK YOU.



Cheers, Diane

**We also believe business can be a force for good!**

That's why we're a Certified B Corporation; we offer a 25% discount to nonprofits, B Corps, and purpose-driven orgs. We also donate annually to various organizations.

\- Marybeth, Chief Executive Owl at KnowledgeOwl

#### "Received compliments from our clients and employees about all the positive changes in the search"

We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible.



Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.

Sharon Chester, Documentation Manager

**MB**

Try for free

Generous free trial with no credit card required.

Generous free trial with no credit card required.

Generous free trial with no credit card required.

## FEATURES

### 🔍 An intelligent search experience makes life better for you and your readers.

#### search

#### Powerful search that just works

No setup required - all content is automatically indexed including articles, PDFs, titles, and URLs.



Choose from semantic, keyword, or hybrid search powered by AI to ensure readers find what they need regardless of their search style.



Features include typo tolerance, autosuggest, synonyms, search phrases, and customizable field weights to optimize results.



Monitor searches without results and fine-tune settings for the best possible user experience.

Learn more about Search

"I cannot believe how well this search works.
Needles can no longer hide in this haystack!"

### Take full control over the access and security 🔒 of your content.

#### READER GROUPS

#### Granular access control made easy with reader groups

Reader groups let you control visibility and search access for specific audiences at the article and category level. Easily separate content for customers vs. employees, or restrict sensitive information to managers and executives within your organization.

Learn more about Access Controls

##### "Don't ever change this feature, it sets you apart."

"The biggest win which is why I eventually signed up was that it was one of the few (if only) platforms that gave you the ability to create different groups and control which articles could be seen by those groups. This is the killer feature which is allowing me to segment content by group internally and externally so that I can have both public and private articles all managed within one system. Don't ever change this feature, it sets you apart."

BR

Brian from Rewrite

**MB**

#### SAML SSO or Remote authentication

#### Give customers seamless access by letting them log in with accounts they already use.

Use an existing SAML identity provider such as ADFS, G Suite, Azure AD, Okta, etc. or use remote authentication to authenticate your customers through your own application.

Try for free

Extend your trial for free - no card required

Free 1:1 migration support from

maker

### ✨ AI features built to help, not hype

#### ai for authors

#### Let the robots do the boring stuff 🥱

**With Owl Intelligence, you can focus on what's important: creating great content and managing your knowledge base.**

With advanced prompts for article and meta description creation, you are in control of what the robo-owl writes for you. You can tell it what you want, what tone to use, and which keywords to focus on so you don't have to think like a robot to get great results.

Learn more about Owl Intelligence

#### AI CHATBOT

#### An AI chatbot that doesn't fib 🦉

**It's like search but way better. Our AI chatbot gives fast answers and knows its limits.**

Our chatbot will contextualize the answers given to your readers to help them find (and understand) exactly what they're looking for.

It doesn't make things up, it tells you when it doesn't know something, and it links straight to articles that it references. No more doubts, just quick and reliable answers!

Learn more about our AI Chatbot

### Easy-to-use out of the box.
⚙️ Fully customizable when
you need it to be.

# Easy-to-use out of the box. Fully customizable ⚙️ when you need it to be.

#### customization settings

#### Want to customize everything? KnowledgeOwl gives you full CSS, HTML, and JavaScript control.

Brand your entire knowledge base as much as you like. You can fully customize more than just the homepage!

Migrating to KnowledgeOwl is easy. Our support team will help you migrate your content and customize its look and feel.

We’re proud to be among the top rated knowledge base software on G2.com.

We’re proud to be among the top rated knowledge base software on G2.com.

### How teams are using KnowledgeOwl

Loved by 3,200+ knowledge base authors in software companies around the world

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View customers showcase

Free 1:1 migration support from

maker

Try for free

Extend your trial for free - no card required

Free 1:1 migration support from

maker

### Make your authors' lives better and always keep your docs up-to-date

#### article versioning and drafts support

#### Not ready to publish yet? Create a new version ahead of time and stage your article changes.

Being able to stage changes ahead of time - whether to get someone else to review/proofread, time to a specific release date, or wait for additional info - can remove a lot of stress. **Make a new version of your article** ***before*** **publishing it,** and have others review or edit it before it goes live. Keep an audit history of different versions of content used over time.

Learn more about Versions

#### Automatic 'Needs Review' Status

#### Say goodbye to stale information. Get automatically reminded to review outdated articles.

Automatically flag your articles for review at your preferred interval with our automatic "Needs Review" status. Set it once and see automatic reminders when an article hasn't been updated for your chosen interval.

"KnowledgeOwl is the easiest and most comfortable to use by far"

"I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart. ... And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."

Diane Gilleland

**MB**

Try for free

Extend your trial for free - no card required

Free 1:1 migration support from

maker

### Last but not least, enjoy fair and straightforward pricing.

#### straightforward Pricing

#### No long term commitments, no hidden surprises

Simple and transparent plans and pricing. No need to talk to someone to find out how much it's going to cost. Upgrade, downgrade, or cancel at any time.

KnowledgeOwl

For Good

25% Discount

B Corporations

Non-profits

## $

## $

## $

## 100

## 100

## / month

## / month

## Includes 1 knowledge base and 1 author
Save 10% if you pay yearly - only $90/month!

KnowledgeOwl For Good

25% discount for nonprofits, B Corps, and purpose-driven orgs

25% discount for nonprofits, B Corps, and purpose-driven orgs

View pricing

#### "Best features for the price"

"We've used many KBs out there, and KnowledgeOwl has the best features for the price."

Scott Rowland

**MB**

#### so much more…

**Reporting.** Get insights on how your knowledge base is being used.

**Internal Notes to public articles.** Communicate with your team about specific articles.

**Host multiple KBs.** A single plan & subscription for multiple projects.

**SEO settings.** Use your knowledge base to help attract new customers.

**Preview before publishing.** See and approve your work before your readers do.

**Many more features.** Sign up today and discover them yourself!

Try for free

or

Talk with our team

(friendly chat, no sales)

#### faqs

### Common questions about KnowledgeOwl

#### Common questions about KnowledgeOwl

#### Common questions about KnowledgeOwl

**1\. What is KnowledgeOwl?**
KnowledgeOwl is a flexible knowledge base software platform that helps teams create, manage, and publish clear, searchable documentation for customers and internal users.

**2\. Why is KnowledgeOwl considered one of the best knowledge base software options?**
Teams love KnowledgeOwl because it’s fast to set up, easy to customize, and packed with features that make software documentation and customer education simple to maintain.

**3\. Who uses KnowledgeOwl’s knowledge base software?**
Support teams, SaaS companies, product managers, technical writers, trainers, and anyone who needs an organized home for their company or product documentation.

**4\. Can I customize the look of my knowledge base?**
Yes. KnowledgeOwl lets you fully brand your knowledge base software with custom layouts, colors, navigation, and optional developer-level customizations.

**5\. Does KnowledgeOwl support internal or private documentation?**
Absolutely! You can create private knowledge bases with permissions, passwords, or SSO to keep internal software documentation secure. Your knowledge base can be public, private, or a mix of both!

**6\. How strong is KnowledgeOwl’s search?**
KnowledgeOwl includes fast, typo tolerant, and AI-assisted search designed to help readers find what they need without friction.

**7\. Can I integrate KnowledgeOwl with other tools?**
Yes. You can connect your knowledge base software to support platforms, CRMs, and embed documentation widgets directly in your app.

**8\. Does KnowledgeOwl help me analyze how people use my documentation?**
KnowledgeOwl includes robust analytics on views, searches, and engagement so you can improve your knowledge base and identify gaps in your software documentation.

**9\. What kind of support does KnowledgeOwl offer?**
You get friendly, responsive help from real humans, plus onboarding guidance and best practices for building the best knowledge base possible.



## we have lots of knowledge to share too!

#### We have a blog with loads of great insights

Read our latest posts…

How a Style Guide could be your team's superpower

Brainstorming with generative AI through documentation use cases

What the heck is semantic search?

Burnout prevention tips for documentarians

#### We sponsor The Not-Boring Tech Writer podcast

Listen to the latest episodes…

Kate sounds off on small things and repairs

Humor and visuals in technical writing with Dennis Dawson

Kate sounds off on beliefs and maintenance work

Growing as a technical writer in the AI era with Fabrizio Ferri-Benedetti

Kate sounds off on docs as an act of service

Yoga wisdom for technical writers with Sarah Walker

#### Owl Academy offers educational resources to help your career

Courses for KnowledgeOwl users, master classes for documentarians, 1:1 bespoke classes: we're burning to keep you learning!

Read more about Owl Academy

#### Free email course for knowledge base

Ready to launch your knowledge base? Our free 5-day course walks you through everything you need to plan, create, and go live — with simple, step-by-step guidance. In just one week, you’ll have a fully working knowledge base built with confidence

How to create a knowledge base

## Get started with KnowledgeOwl in 3 easy steps

1

**Create your knowledge base for free in just a few minutes**

2

**Migrate your articles with 1:1 help from the KnowledgeOwl team**

3

**Easily update and share your docs with your team and customers**

Try for free

or

Talk with our team

(friendly chat, no sales)

Extend your trial for free - no card required

Free 1:1 migration support from

maker

## Get started with KnowledgeOwl in 3 easy steps

1

**Create your knowledge base for free in just a few minutes**

2

**Migrate your articles with 1:1 help from the KnowledgeOwl team**

3

**Easily update and share your docs with your team and customers**

Try for free

or

Talk with our team

(friendly chat, no sales)

Extend your trial for free - no card required

Free 1:1 migration support from

maker

## Get started with KnowledgeOwl in 3 easy steps

1

**Create your knowledge base for free in just a few minutes**

2

**Migrate your articles with 1:1 help from the KnowledgeOwl team**

3

**Easily update and share your docs with your team and customers**

Try for free

or

Talk with our team

(friendly chat, no sales)

Extend your trial for free - no card required

Free 1:1 migration support from

maker

Product

Features

Watch Demo

Pricing

Enterprise

Security and Reliability

Customers Showcase

Talk with Our Team

Compare Solutions

A practical guide to choosing knowledge base software

Company

About Us

KnowledgeOwl For Good

Terms and Conditions

Privacy Policy

Data Processing Addendum (DPA)

Cookie Declaration

Opportunities

Support

Get Started

Release Notes

Features

API & Webhooks

GDPR

Contact us

pr@knowledgeowl.com

support@knowledgeowl.com

4845 Pearl East Cir Ste 118
PMB 30558
Boulder, CO 80301-6112 US

Emergency line:
+1 303-566-7131

Check our status page

We believe business can be a force for good!

Copyright © 2015 – 2025 Silly Moose, LLC. All rights reserved.

Product

Features

Watch Demo

Pricing

Enterprise

Security and Reliability

Customers Showcase

Talk with Our Team

Compare Solutions

A practical guide to choosing knowledge base software

Company

About Us

KnowledgeOwl For Good

Terms and Conditions

Privacy Policy

Data Processing Addendum (DPA)

Cookie Declaration

Opportunities

Support

Get Started

Release Notes

Features

API & Webhooks

GDPR

Contact us

pr@knowledgeowl.com

support@knowledgeowl.com

4845 Pearl East Cir Ste 118
PMB 30558
Boulder, CO 80301-6112 US

Emergency line:
+1 303-566-7131

Check our status page

We believe business can be a force for good!

Copyright © 2015 – 2025 Silly Moose, LLC. All rights reserved.

Product

Features

Watch Demo

Pricing

Enterprise

Security and Reliability

Customers Showcase

Talk with Our Team

Compare Solutions

A practical guide to choosing knowledge base software

Company

About Us

KnowledgeOwl For Good

Terms and Conditions

Privacy Policy

Data Processing Addendum (DPA)

Cookie Declaration

Opportunities

Support

Get Started

Release Notes

Features

API & Webhooks

GDPR

Contact us

pr@knowledgeowl.com

support@knowledgeowl.com

4845 Pearl East Cir Ste 118
PMB 30558
Boulder, CO 80301-6112 US

Emergency line:
+1 303-566-7131

Check our status page

We believe business can be a force for good!

Copyright © 2015 – 2024 Silly Moose, LLC. All rights reserved.

Features ▾

AI ✨ ▾

Customers

Pricing

Enterprise

About

Talk with our team

(friendly chat, no sales)

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