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Cloud Contact Center Solution for High-Volume Sales and Customer Service | LeadDesk

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# AI Contact Center Software

Talking with customers is your business. Making it easy is ours.

For Customer Service For Outbound Sales

## Solution behind Sales and Customer Service Superstars

Lightning-fast. Rigid as kryptonite. Fully customisable campaigns, queues, reports and operations. LeadDesk gives your team-leaders and agents the sales and service powers of real superheroes.

See how LeadDesk works

### Outbound sales

Outbound sales solution that triples your agent efficiency.

Explore outbound sales

### Customer service

Omnichannel customer service system for managing all channels as one.

Explore customer service

### Hear every word: high quality audio in over 500 million calls per year

LeadDesk solutions use our own, ultra-strong call infrastructure Contact Center as a Service platform, which guarantees high-quality audio and 99.95% uptime. All of your data is in one location for easy reporting.

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### Built with true understanding of your needs

Our solutions meet the regulation in each market ensuring that both our and your business is compliant. Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.

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> "Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customise, which significantly improves the efficiency of our operation"

###### Satu Sekki
Customer Care Team Lead at Edenred

> “LeadDesk’s cloud-based contact centre solution is an excellent fit for dynamic businesses with large contact volumes. LeadDesk has attracted large-enterprise customers and experienced remarkable above-average growth.”

###### Frost & Sullivan

> "LeadDesk has been the most pleasant product adoption with the least amount of surprises and downtime. They do not make empty promises, and they have always delivered as expected."

###### Tomi Romo
ICT Service Manager



### Turning regular sales and customer service teams to superstars around the world

1000+

Organizations

20,000+

Happy agents

500M+

Yearly customer interactions

## Find useful advice from our latest releases

Urgent Need for Upskilling – The rise of AI creates a skills gap in customer service

Prepare your contact centre for AI. Upskill teams, align strategy, and deploy tools like skill-based routing and omni-channel workflows for better CX.

Read more

LeadDesk Solutions for SMEs and Enterprises: Scalable Contact Center Software for Every Size

Whether you’re a small business or a large enterprise, LeadDesk delivers the contact center tools you need. Explore real case studies and learn how to boost performance, compliance, and customer experience.

Read more

How Chatbot Metrics Influence Customer Service Outcomes

Are chatbots all they’re cracked up to be? Read on to see how chatbots directly effect customer service outcomes.

Read more

## See LeadDesk in action

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Hämeentie 15 (entrance Lintulahdenkatu 2), 00500 Helsinki

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+44 2038080460

##### Sales:

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