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Engage and Support Customers on Social Media – NapoleonCat

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- Features
- **Social Inbox**

Engage communities and manage social customer service
- **Auto-moderation**

Automate conversations on social media
- **AI Assistant**

Automate, analyze, and secure your social media
- **Schedule & Publish**

Schedule content across platforms
- **Analytics**

Measure social media marketing performance
- **Reporting**

Improve your performance with social media reports
- **Social CRM**

Get a broad picture
of interactions with
specific users
- Solutions
- **Business type**
- Agency
- eCommerce
- Small Business
- Enterprise
- **Use case**
- Teams & Collaboration
- Social Media Automation
- Ads Comments Moderation
- Reputation Management
- AI-Powered Moderation & ProtectionNEW
- **Platforms**

- Facebook
- X (formerly Twitter)
- Messenger
- Instagram
- LinkedIn
- TikTok

- YouTube
- Google My Business
- App Store
- Google Store
- Integrate with SlackNEW
- Pricing
- Resources
- **SOCIAL MEDIA HUB**
- **Blog**

Catch up with social media trends
- **Podcast**

Tune in to boost your business
- **Dictionary**

Speak social media fluently
- **PRODUCT KNOWLEDGE**
- **Help Center**

Get help using NapoleonCat
- **Video Tutorials**

Get the hang of NapoleonCat features
- **Product Updates** NEW

Learn what's new in NapoleonCat
- **FREE ASSETS**
- **Academy**

Up your skills with free online courses
- **Stats**

See global social media data
- **ROI Calculator**

Track your social media returns
- Book a demo

- Log in
- Try for free

-

- **Features**
- Social Inbox
- Auto-moderation
- AI Assistant
- Publishing
- Analytics
- Reporting
- Social CRM
- **Solutions**
- Small businesses
- Ecommerce
- Agencies
- Enterprise
- Teams
- Reputation Management
- AI-Powered Moderation & Protection
- Automation
- **Resources**
- Blog
- Video Tutorials
- Help Center
- Product Updates
- Academy
- Podcast
- Dictionary
- Statistics
- ROI Calculator
- **Platforms**
- Instagram
- Facebook
- YouTube
- LinkedIn
- Google My Business
- TikTok
- X (formerly Twitter)
- App Store
- Google Store
- Integrate with Slack
- **Pricing**
- **Contact**

Log in Try for free

# Engage and support customers
on social media

Centralize, automate, and scale conversations with a world-class social media customer service tool. Powered by AI to protect your brand, respond faster, and turn every comment into an opportunity.

Start free 14-day trial

No credit card required



CLIENTS## Join businesses like yours from over 70 countries

FEATURES## Your team’s complete
social media toolkit

Social Inbox

Track and reply to messages, reviews, and comments (including on your Facebook, Instagram, and TikTok ads) in one dashboard. And save time going back and forth between customer service, marketing, and your audience waiting to hear from you.

Learn more

Auto-moderation

You’re growing (that’s great!) – and so is the number of interactions with your audience on social media. Get on top of them by automating some of your customer communication. You’ll free your team’s time and provide a better customer experience, too.

Learn more

AI-Powered Automation

Leverage cutting-edge AI to streamline your social media strategy and elevate every interaction. With NapoleonCat’s AI Assistant, you can instantly **generate engaging post captions**, **analyze the sentiment** behind incoming messages, and enhance your content with smart, AI-driven suggestions – so your communication always hits the mark.

New AI features **detect and label spam and hate speech**, helping you respond to harmful content faster. Combined with auto-moderation, they **remove toxic comments**, keeping your community safe and your channels organized.

Social CRM

Create user profiles for people who contacted you on social media. Use internal notes, conversation history, personal contact information to make each interaction truly unique and relevant.

Learn more

Publishing

Automate approving, scheduling, and publishing your social media content across different accounts and platforms. Use our **AI assistant** to instantly create engaging post captions. Map it all out in a shared, color-coded calendar and keep everyone in the team on the same page with just a quick look.

Learn more

Analytics

Want to know if social media really moves the needle for your business? Monitor your content’s performance and analyze your competitors’ channels. Use your insights to align your strategy with your goals, whether they’re engaging more people, improving response rates, or selling more products.

Learn more

Reporting

Don’t worry about transferring all that data into Excel sheets or designing fancy PDFs. Schedule regular automated reports (you can customize and brand them first) and get them emailed straight to your boss, your client, and whoever else needs them (including yourself.)

Learn more

INTEGRATIONS## Use NapoleonCat with

## Details that make a difference

- Moderate
- Automate
- Schedule
- Analyze
- Collaborate

### Facebook, Instagram and TikTok ads

Track and respond to comments under your sponsored content.

### Instagram DMs

Talk to your Instagram followers in private, in the same place you handle comments.

### Google locations, Apple App and Google Play Store reviews

Monitor and respond to thousands of reviews for multiple Google locations and apps.

### Customer service tickets

Work on customer conversations with your team members and clients.

### Auto-moderation

Automatically hide, delete, or reply to comments based on keywords, interaction type, selected time periods – and even AI-detected sentiment.

### Notifications

Automatically notify team members to always act on time.

### Private messages

Automatically redirect the conversation from comments to private messages.

### Auto-replies

Stay in touch with your customers even outside business hours.

### Content calendar

Schedule posts ahead for the day, week, or month.

### First comment

Automatically add the first comment to your Instagram post.

### Instagram tags

Add your location or tag others in your post.

### Team tasks

Send posts to team members and approve them before publishing.

### Custom reports

Send automated PDF reports for your C-suite or clients.

### Audience insights

Get to know your followers better to create better content.

### Most engaging content

See what gets your audience tick – and post more of that.

### Competitive benchmarks

Follow your competitors’ profiles and see what they’re up to.

### Customer service workflows

Delegate tickets, ask for opinion and provide feedback.

### Shared content calendar

Delegate and approve posts in one color-coded calendar.

### Notifications

Let others know about new comments or changes in scheduled content.

### Competitive benchmarks

Follow your competitors’ profiles and see what they’re up to.

### Automated performance reports

Update your boss, client and team members on your progress – automatically.

RATINGS## Top rated social media marketing software

**4.8/5**

**4.7/5**

**4.8/5**

**4.7/5**

CUSTOMER STORIES## How our customers power up their social media

Colin Wayne CEO Redline Steel

We have enjoyed using NapoleonCat the past few years, especially the automation feature. With over a billion ad impressions, we can easily keep up with the comments, filter them, or auto-assign to management staff based on specified triggers.



> **Mats Genberg**
> Genberg & Co
>
> It’s the first social media engagement tool we have ever tried that is truly intuitive and that makes it easy for us to include the clients in the process. The service and support is great and personal. And the value for money is great!

> **Kathleen Belleza**
> VPA Australia
>
> The customer service team is really happy that it is so easy to navigate, easy to find and respond to comments, and you can easily hide comments when necessary.

> **Bastek Kłys**
> Displate
>
> NapoleonCat is a great tool to analyze social media performance, make valuable observations based on data, and create dedicated reports. All packed into an intuitive interface with an added bonus of a helpful, engaged support team.

> **Natalia**
> TasteAway
>
> Relationships with business partners fuel our blog and allow us to create high-quality content for our followers. Professional, accurate reports created with NapoleonCat’s Dashboards helped us streamline the process of working with brands. The tool saves us a ton of time that we can now spend doing what we love the most – traveling.

CALCULATOR ## Calculate your time savings

See how much time you and your team can save a month using NapoleonCat.

WATCH A DEMO

Here’s how to get started

Need more details before you try us out?
Talk to our sales team.

Book a demo Watch a demo

FAQ## Things we get asked, a.k.a. FAQs

How does the free trial work?

When you sign up, you’ll get 14 days to explore all the features of our tool – completely free. No credit card required, and you won’t be charged during the trial.

**The trial is based on our Expert Plan and includes:**

- All features: Social Inbox, Auto-moderation, Publisher, Analytics, and Reporting
- 5 seats
- 10 social profile slots
- 25,000-message capacity in the Inbox
- AI Assistant: unlimited actions

Please note: during the trial, downloading your own reports isn’t available – but you can view a report preview.

If you need to connect a profile with over 1 million followers or want to test a more custom setup, feel free to reach out to our support team. We’ll be happy to find a solution that works for you!

Is NapoleonCat a social media management tool or a customer service tool?

NapoleonCat is both, but it’s first and foremost a social media customer service platform.

Yes, it lets you manage content; publish, schedule, and analyze across Facebook, Instagram, X (formerly Twitter), LinkedIn, TikTok, YouTube, Google My Business, and more.

But what truly sets it apart is its **customer service focus**:

- A unified Social Inbox to handle all comments, messages, and reviews.
- AI-powered Auto-moderation to remove spam and trolls – even under ads.
- Built-in Social CRM for context and personalized responses.
- Collaboration tools to scale service without growing your team.

So while NapoleonCat covers the full spectrum of social media management, it’s uniquely **built to help brands deliver fast, efficient, and reliable customer care at scale**.

Which platforms does NapoleonCat support?

- Facebook Page
- Instagram Business Account
- Instagram Ads (500 Active ads per profile)
- TikTok Business and Private Accounts
- TikTok Ads
- LinkedIn Company Page
- YouTube Channel
- X (formerly Twitter)
- Google My Business location
- Google Play Store
- Apple App Store

HELPFUL RESOURCES## Got questions? We got you!

#### Video tutorials

See how to use NapoleonCat’s tools to get where you’re going quicker and more efficiently.

Watch and learn

#### Knowledge base

Read actionable insights and tips for business owners, marketers, and customer service teams.

Read and learn

#### Global statistics

See how many people are using social media in the markets you are targeting.

Get these numbers

Our numbers made it into:



## Here to help, when you need us

- Reach out to us on chat, whether you’re a customer or not
- We’ll reply within a few minutes, if we’re online
- Things we’ve been called by our customers: attentive, excellent, friendly, helpful, responsive

Let's have a chat

## Feels like a good time
to test NapoleonCat yourself?



Start free trial

## Sign up for a
14-day free trial

Company email

Try NapoleonCat free for 14 days. No credit card required.

Start free trial

Try NapoleonCat free for 14 days. No credit card required.

Get NapoleonCat App

- Android
- iOs
- Web Browser

Features

- Social Inbox
- Auto-moderation
- AI Assistant
- Publish
- Analytics
- Report
- Social CRM

Solutions

- Small Business
- eCommerce
- Agencies
- Enterprise

Use case

- Teams
- Social media automation
- Ads moderation
- Reputation and review
- AI Social Media Moderation Tool

Platforms

- Instagram
- Facebook
- Messenger
- YouTube
- LinkedIn
- Google My Business
- TikTok
- X (formerly Twitter)

Integrations

- Slack

Compare

- NC vs. Agorapulse
- NC vs. Hootsuite
- NC vs. Buffer
- NC vs. Sprout Social

Resources

- Blog
- Help Center
- Video Tutorials
- Updates
- Academy
- Stats
- Podcast
- Dictionary

About

- Pricing
- App
- Careers
- Contact

Legal

- Terms of Service
- Privacy Policy
- Refund Policy

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2025 © NapoleonCat Inc.