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PRODUCTS

Business Communication Solutions

UNITE

All-in-one unified communications for your business

- Voice Make and receive calls from anywhere.
- Video Secure, seamless video conferencing.
- Messaging Chat, text, and SMS built for business.
- Call Center Essentials Core tools to help agents excel.

Customer Engagement Solutions

uContact

Customer-first contact center platform.

- Omnichannel Engagement All your digital channels in one place.
- Automation Create workflows to maximize efficiencies.
- Analytics and Reporting Real-time performance insights for everything.
- Agent Management Tools to ensure your agents maximize potential.

Advanced Services



- AI Coach
- AI Agent
- Integrations
- Microsoft Teams Integrations
- Developer Portal

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- Products
- Business Communication Solutions
- UNITE
- Voice
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- By Size
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AI-Powered Business Communication Solutions# Make Every Customer Interaction a Flawless Experience

Turn everyday conversations into unforgettable customer experiences.



## Solutions for Every Communication Need

Business Communication

**UNITE: Unified Communications Solution**

### Every Communication Tool, One AI-Powered Platform

Access your voice, messaging and video conferencing tools from one intelligent and centralized platform.

Phone
**Take Your Business Phone, Anywhere**
Stay connected and productive on the go with your business phone at your fingertips.

Messaging
**Stay Connected, Stay Informed**
Quickly and effortlessly connect with teams and clients using your business phone number.

Video Conferencing
**Collaborate Without Limits**
Remote, overseas or on the go, collaborate effectively regardless of distance.

Discover UNITE

Customer Engagement

**uContact: Contact Center Solution**

### Exceptional Customer Experiences on All Channels

On the same platform, handle all your voice and text interactions, monitor contact center activity, and design your own workflows.

Omnichannel
**Meet Customers Where They Are**
Engage customers on their favourite channels, and manage every interaction from a single tab.

Automation
**Spend Time On What Matters**
Easily automate workflows and eliminate manual tasks with low-code programming tools.

Analytics and Reports
**Make Smarter Strategic Decisions**
With insightful data at your fingertips, unlock new ways to optimize contact center performance.

Discover uContact

AI Agent

**net2phone’s Ai Agent**

### The AI Agent That Does the Work For You

net2phone's AI agent intelligently makes decisions and executes actions to complete your business tasks from beginning to end.

Multi-channel
**Handle Inquiries Across Channels**
Your AI Agent handles customer interactions from initial contact to resolution across phone, chat, and web.

Automation
**Automate Support and Lead Qualification**
One AI agent processes unlimited inquiries, qualifies leads, generates quotes, and resolves support issues 24/7.

**setup**
**Easy As Training A New Employee**
Train your AI agent using plain English. It’ll follow your exact procedures and business rules without complex coding.

Explore net2phone's AI Agent

Coach AI

**net2phone Coach**

### Coach Every Interaction to Perfection

With Coach AI, you can stop guessing about team performance and see exactly where your team excels and where they need support.

Automated coaching
**Put Coaching on Auto-Pilot**
Coach automatically analyzes sentiment and conversation patterns to ensure interactions follow your conversation standards.

conversation intelligence
**Scale Winning Strategies**
Coach identifies the techniques that make your best agents successful, so you know how to train your entire team to replicate those winning behaviors.

AI assistant
**Boost Managers' Coaching Success**
No more hours of manual call reviews or guesswork. Access complete insights about each conversation and ask the AI assistant complex questions about team performance.

Meet Coach AI

**UNITE: Unified Communications Solution**

### Every Communication Tool, One AI-Powered Platform

Access your voice, messaging and video conferencing tools from one intelligent and centralized platform.

Phone
**Take Your Business Phone, Anywhere**
Stay connected and productive on the go with your business phone at your fingertips.

Messaging
**Stay Connected, Stay Informed**
Quickly and effortlessly connect with teams and clients using your business phone number.

Video Conferencing
**Collaborate Without Limits**
Remote, overseas or on the go, collaborate effectively regardless of distance.

Discover UNITE

**uContact: Contact Center Solution**

### Exceptional Customer Experiences on All Channels

On the same platform, handle all your voice and text interactions, monitor contact center activity, and design your own workflows.

Omnichannel
**Meet Customers Where They Are**
Engage customers on their favourite channels, and manage every interaction from a single tab.

Automation
**Spend Time On What Matters**
Easily automate workflows and eliminate manual tasks with low-code programming tools.

Analytics and Reports
**Make Smarter Strategic Decisions**
With insightful data at your fingertips, unlock new ways to optimize contact center performance.

Discover uContact

**net2phone’s Ai Agent**

### The AI Agent That Does the Work For You

net2phone's AI agent intelligently makes decisions and executes actions to complete your business tasks from beginning to end.

Multi-channel
**Handle Inquiries Across Channels**
Your AI Agent handles customer interactions from initial contact to resolution across phone, chat, and web.

Automation
**Automate Support and Lead Qualification**
One AI agent processes unlimited inquiries, qualifies leads, generates quotes, and resolves support issues 24/7.

**setup**
**Easy As Training A New Employee**
Train your AI agent using plain English. It’ll follow your exact procedures and business rules without complex coding.

Explore net2phone's AI Agent

**net2phone Coach**

### Coach Every Interaction to Perfection

With Coach AI, you can stop guessing about team performance and see exactly where your team excels and where they need support.

Automated coaching
**Put Coaching on Auto-Pilot**
Coach automatically analyzes sentiment and conversation patterns to ensure interactions follow your conversation standards.

conversation intelligence
**Scale Winning Strategies**
Coach identifies the techniques that make your best agents successful, so you know how to train your entire team to replicate those winning behaviors.

AI assistant
**Boost Managers' Coaching Success**
No more hours of manual call reviews or guesswork. Access complete insights about each conversation and ask the AI assistant complex questions about team performance.

Meet Coach AI

## Integrations Workflow Integration Made Simple
Connect your communications solution with your most used and critical tools for a truly unified and streamlined experience. Low code or no code required. Go to App Marketplace

## Connect Anywhere, Anytime,
on Any Device

Mobile Smartphone or Tablet

Discover the mobile app

Browser Laptop or Computer

Discover Web Calling

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## Experience the net2phone difference

Unrivaled Calling Plans

Easy to Use

Secure and Reliable

Award-Winning Support

## By the numbers

0 +

Years in Business

0 +

Global Markets

0 %

Uptime record



## Communication Solutions Fit For Every Size

Small Business Discover cost-effective and user-friendly communication solutions that keep everyone connected.

Learn More

Enterprise Experience seamless and secure enterprise communication with advanced collaboration and productivity tools.

Learn More

## Trusted by 400,000+ Global Users

## Frequently Asked Questions

What is business communication?

Business communication is the exchange of information between internal and external stakeholders within a business context.

Communication software for business facilitates these interactions.

Why is communication important in business?

Clear communication is a critical aspect of business success. It helps builds relationships, foster greater collaboration and improves productivity. Business communication software with advanced features and capabilities can facilitate more effective communication.

What are the latest trends in business communication?

There are many emerging trends in business communication. Here are some notable ones:

- There is a rise in remote and hybrid work.
- Businesses are unifying communication channels.
- Cloud communications systems are becoming the norm.
- Businesses are relying more on messaging apps.
- Business are using more automation.

Who is net2phone, and what does it offer to businesses?

net2phone is a leading national and international business communications solutions provider specializing in unified communications solutions and contact center solutions.

Backed by IDT's Global Network capability, net2phone has over 30 years of providing the most efficient and reliable quality voice and communications experience.

How much do net2phone communication solutions cost?

View net2phone’s business communication systems pricing here.

How can I switch to net2phone?

Switching to net2phone’s cloud communication platform for business is easy. Contact us to discuss your business needs and see how we can help your business reach its goals.

How reliable is net2phone?

net2phone has a 99.968% uptime record. Built-in redundancy and recovery options, including backup servers, redundant data centers, and failover mechanisms, ensure business continuity and service availability.

Ready For Better Customer Interactions?

## Talk to a solutions expert today


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Blog September 17, 2025## What Is Direct Inward Dialing (DID) & How Does It Work?

Blog September 10, 2025## What is Call Forwarding? 7 Powerful Ways it Can Benefit Your Business



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