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#1 Conversational AI - Enterprise Customer Service Support - Netomi

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# Agentic AI for Customer Experience

The only purpose-built CX Platform field-proven at enterprise scale to deliver brand-safe experiences

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## Netomi’s Agentic OS architecture comes pre-built with guardrails, observability, and continuous feedback.

- Sanctioned Generative AI
- Proactive and automated customer care
- Empowered customers and agents
- Seamless integration within your CX stack
- Easy configuration and management

Leverage Sanctioned Generative AI, a powerful combination of Netomi’s generative technology and LLMs, to respond to more customer queries, while preserving brand safety and security. Our built-in guardrails and governance controls ensure accuracy, data privacy, and a consistent brand voice.

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Netomi AI lets you quickly respond to customer needs, extracting intent and sentiment within seconds. Automatically resolve 80+% of customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.

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Choose between Autonomous Agents for fully automated interactions, Human-in-the-Loop  Agents to assist your team in real time, or a combination of both. Use this powerful technology to provide automatic resolution across every channel, assist employees with complex customer requests and analyze customer communication and feedback from any source for actionable insights.

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Netomi integrates seamlessly with your existing agent desk, CRM, and business systems, enabling you to quickly and easily deploy the AI without changing your tech stack. We work across email, messaging, web chat, in-app chat, SMS, search and voice and can seamlessly integrate with your chosen agent desk service.

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Built for business users, Netomi’s no code platform  provides end-to-end creation, integration, management, and optimization of the full agentic lifecycle in  one easy- to-use  interface.

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## Netomi’s full stack CX AI platform reduces cost, boosts employee productivity and generates upsell revenue.

- 5 0 X

Boost in support team capacity
- 96 0 %

Resolution rate
- 63 0 %

Reduction in support costs

## Netomi is the only CX Gen AI solution field-proven at Enterprise scale with the largest global brands.

> “We just launched a new Agentic AI capability. Let’s be honest… chatbots are terrible in any industry. Especially for something complicated like an airline, they’re hard to do right. Generative AI is going to fix that. We just launched a solution recently which has promise to really up the game on the chat experience. You can do it all without talking to an agent and get a good result coming out of it. We’re very excited about it.”

Jason Birnbaum

CIO

> “With Netomi’s ‘Sanctioned AI’ platform, DraftKings was able to effectively deploy a Virtual Assistant that could handle the massive spikes in volume during the Super Bowl while staying within brand and regulatory guardrails.
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> As a customer first organization we are happy that Netomi has provided a real-world GenAI solution that allows us to offer our customers the best experience with our brand.”

Paul Liberman

President, CTO, Co-Founder

> “Netomi’s AI capabilities enable true personalized HR support for MGM Resorts’ 63,000+ team members around policies, benefits, payments, training, and insurance.
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> I’m excited by Netomi’s role in helping us leverage advancements in AI to improve the employee experience for our global workforce.”

Jyoti Chopra

Chief Human Resources Officer

> “Netomi is a clear step ahead of other chat providers. Our Netomi-powered generative AI assistant provides the high-touch, personalized support and shopping experiences that our customers expect from our brand. Our customers love that they can get instant, individualized answers – even in our busiest seasons.”

Troy Scott

Sr. Director, Customer Experience

## Backed by the World’s Top AI Leaders.

- Jeffrey Katzenberg

Former Chairman

Disney Media CEO, Dreamworks
- Greg Brockman

Co-Founder & President, OpenAI
- Demis Hassabis

Co-Founder, Google DeepMind
- Mustafa Suleyman

CEO, Microsoft AI
- Nikesh Arora

CEO, Palo Alto Networks
- Andy Brown

Former CTO, UBS/MerrillLynch
- Henry Kravis

Co-founder, KKR
- Paul Buchheit

Creator of Gmail
- Gokul Rajaram

Head of Product, Square/DoorDash
- Chris Wiggins

ML Professor, Columbia University

## Ready to see the results for yourself?
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