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Strategic UX Agency | Bristol and London | Nomensa

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# Our Work

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- Age UK - Volunteering made easy
- Tredz – a radical rethink turns one-off sales into reliable growth for a bike brand
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Tredz – a radical rethink turns one-off sales into reliable growth for a bike brand

Tredz faced a challenge many successful ecommerce sites have. Over 10 years, their site had…

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# Strategic user experience design

We are humanising technology

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Nomensa is now GAIN Experience – find our work, insights & services at thisisgain.com

## Great design starts here

We deliver experience excellence and connect brands to their customers through our radical, human-centric approach.

## Latest work

- Featured

Work

## Tredz – a radical rethink turns one-off sales into reliable growth for a bike brand

Client: TredzSector: Retail

5 minutes, 39 seconds

Tredz faced a challenge many successful ecommerce sites have. Over 10 years, their site had performed well, selling over £46 million in cycling goods a year. During Covid, their ecommerce arm reacted in an agile…

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- Featured

Work

## NHS Digital – Untangling policies and prioritising test access in a pandemic

Client: NHS DigitalSector: Health

3 minutes, 55 seconds

The past few years have been challenging for everyone. During this time, we are proud to have supported NHS Digital in working on the government’s response to the coronavirus pandemic. Our work on interpreting policies…

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- Work

### Age UK – Volunteering made easy

Sector: Charity

5 minutes, 6 seconds

How do you streamline the onboarding of charity volunteers across over 120 locations and multiple roles? We conducted a discovery for Age UK to find out. Age UK is the country's leading charity dedicated to…

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- Work

### Met Office – humanising the weather

Client: Met OfficeSector: Government

4 minutes, 48 seconds

Met Office is one of the UK’s most important national assets. It’s more than a service that tells you whether or not to bring a brolly. It plays a strategically vital role in the provision of…

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- Work

### Girlguiding – transforming volunteer experience through service design

Client: GirlguidingSector: Charity

4 minutes, 24 seconds

For over a hundred years, Girlguiding has been empowering girls and showing them that whoever they are, wherever they're from – they can do anything. But without the help of its volunteers, this work would…

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## Our services

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## Central Government Services

Government services touch every aspect of public life. We don’t always have a choice about whether or not we use them, but as an agency, we believe that those interactions matter – and they can…

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## Service Design Services

Great services help users get something done. That could be finding an apprenticeship, applying for planning permission, or seeking support with your pension. It sounds simple but making a service easy to use takes work.…

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Service

## Usability Testing Services

Usability testing is vital to any product development process, whether it’s software or service. Gain in-depth insights that will increase conversion, reduce the risk of wasted development investment and launch failures, and provide user-centric guidance…

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### Content and Information Architecture (IA) Services

At Nomensa, we’re passionate about content because we know how important it is for the user experience. Content is more than just words. It’s images, videos, animations, charts and graphs, infographics, interactive tools, calculators and…

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### Content Audits and Reviews Services

What is a content audit? A content audit is essentially an inventory of a site, app or service. During an audit, we'll take a deep dive into the current landscape of your website or service…

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### Content Design Services

Content design, content writing, UX writing, copywriting... it goes by many names. But whatever you want to call it, here at Nomensa we understand the value of making each word count. We're a content design…

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## Latest posts

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Blog

## From Nomensa to GAIN

Posted on 1 May 2025 by Charlie Chang

2 minutes, 5 seconds

From Nomensa to GAIN Experience... We’re excited to announce the launch of GAIN, a dynamic new creative-led, insight-driven company that blends data, tech and creativity. This marks an exciting new era of expansion. The restructure…

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- Featured

Blog

## Why User-Centred Design (UCD) is Essential for eCommerce ROI

Posted on 23 August 2024 by Hannah Tempest

4 minutes, 5 seconds

In the fast-paced world of eCommerce, simply having a functional website is no longer enough. To truly thrive, businesses need to offer an experience that not only meets but exceeds user expectations. This is where…

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- Blog

### Accessibility in aviation

Posted on 25 March 2025 by Charlie Chang

6 minutes, 50 seconds

Every day, millions of people fly by airplane to destinations across the world. Each of these journeys are punctuated by a multitude of digital touch-points. From finding and booking flights online, to checking in through…

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- Blog

### The importance of microcopy

Posted on 4 March 2025 by Nomensa

5 minutes, 8 seconds

Lauren Ellis, copywriter at Nomensa, outlines microcopy and explains why your business needs to start sweating the small stuff.

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- Blog

### Service design vs UX design

Posted on 3 February 2025 by Nomensa

7 minutes, 39 seconds

When you start to learn about the ever-growing discipline that is User experience (UX). It's easy to meticulously bookmarked every resource that promised to shed light on the various subfields within it. The can strategy…

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## Upcoming events

- Coming Very Soon

Webinar

## European Accessibility Act 2025: Watch Q&A with Alastair Campbell

31st January 20251 Hour Online

Have a question about European Accessibility Act or how it could impact your accessibility strategy? Watch on-demand our Q&A with Alastair Campbell, Co-Founder and Director of Accessibility at Nomensa.

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We'd love to hear from you

We drive commercial value for our clients by creating experiences that engage and delight the people they touch.

**Email us:**
hello@nomensa.com

**Call us:**
+44 (0) 117 929 7333

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## London Office

- 80-86 Gray's Inn Road
- London
- WC1X 8NH

Get Directions for the London Office

+44 (0) 203 967 4061

hello@nomensa.com

## Bristol (Head Office)

- King William House
- 13 Queen Square
- Bristol
- BS1 4NT

Get Directions for the Bristol Office

+44 (0) 117 929 7333

hello@nomensa.com

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