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## See Pendo in action

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# Improve any software from SaaS to Agents

Analyze and improve how customers and employees use software across web, mobile, SaaS, AI, and agentic experiences.

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Software ROI for every team

# Software frustrations? Just Pendo it.

Every department relies on software to drive a competitive edge, but for many companies, software investments fail to meet expectations. Pendo’s no-code Software Experience Management platform helps teams pinpoint issues, optimize workflows, and enhance usability—no engineering needed. The outcome? Boosted revenue, reduced costs, and minimized risk. Business users gain control. Engineers enjoy freedom. Everyone wins.

## Pendo for Product

Make product decisions that drive value—without sacrificing innovation.

Pendo for Product –>

## Pendo for Sales

Accurately predict revenue, improve Salesforce workflows, and shorten sales cycles.

Pendo for Sales–>

## Pendo for IT

Improve company productivity, uncover security threats, and lower support costs.

Pendo for IT–>

## Pendo for Marketing

See what users do before they convert and optimize every step of their journey.

Pendo for Marketing

–>

## Pendo for Salesforce

See where users get stuck in workflows and build proactive solutions with no-code guidance.

Pendo for Salesforce–>

## Pendo for Enterprise

Create a happier workforce and start seeing an ROI from your tech investments.

Pendo for Enterprise–>

### EXPLORE THE PENDO SXM PLATFORM
# Every tool you need for better software experiences

Analytics

Guides

NPS

Listen

Session Replay

Orchestrate

Pendo AI

## Uncover trends in user behavior with Pendo Analytics

Help everyone become a superuser with behavioral insights, from where users get stuck to what they love. Use the best product analytics tool to do it!

Explore Analytics

–>

HackerRank reduced at-risk customer churn by over 50% by tracking and evaluating customer health.

Read Case Study

## Deliver personalized in app guidance at the perfect moment

Contextual, timely in-app guides make it easier than ever to boost feature adoption, reduce support tickets, and speed up user onboarding.

Explore Guides

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SkuVault deflected 45% of support tickets.

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## A NPS tool to monitor and improve user sentiment

Turn feedback into actionable improvements, track sentiment trends, and identify promoters and detractors with in-app and email NPS surveys.

Explore NPS

–>

Okta used NPS to understand and improve user sentiment.

Read Case Study

## Turn feedback into excellent products

Capture, analyze, and validate customer feedback in-app. Then, connect user needs to your roadmap for data-driven product decisions.

Explore Listen

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ESO cut months of analysis with AI-powered feedback management.

Read Case Study

## See software through your users' eyes

Watch visual recreations of user behavior — with privacy options for your unique needs — to troubleshoot and improve software experiences.

Explore Session Replay

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Cin7 tripled in-app conversions and sourced $450k in projected monthly revenue.

Read Case Study

## Personalize communications, in-app and out

Personalize and automate email and in-app guide journeys triggered by in-app behavior. No marketing (or coding) needed.

Explore Orchestrate

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Respage doubled email open rates and promoted in-app upsells.

## Make AI-driven optimizations in seconds

Pendo Intelligence analyzes data and suggests improvements based on your data so you can improve your software experience in clicks.

Explore Pendo AI

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Nelnet reduced in-app guide translation time by 80% with AI-powered localization.

Empowering global innovation

## Pendo enhances software experiences
for customers across 163 countries

Pendo’s Software Experience Management (SXM) platform is trusted by global innovators to optimize their software performance. By providing teams with the tools to identify issues, streamline workflows, and enhance usability, Pendo enables businesses worldwide to deliver exceptional software experiences—driving revenue, reducing costs, and mitigating risks on a global scale.

### United Airlines

The world’s largest airline uses Pendo to onboard and educate 100k+ employees around the world.

Read United’s story–>

### iRobot

The Roomba® creator cut engineering time by 75% and nearly doubled in-app engagement.

Read iRobot’s story–>

### Morgan Stanley

The global banking giant used Pendo to uncover the cause of churn—and fight it.

Read Morgan Stanley’s story–>

### Okta

Okta increased adoption by 25% and user-submitted feature ideas by 57% with Pendo.

Read Okta’s story–>

### Cox Automotive

The world’s largest automotive services and tech provider increased product activity by 39%.

Read Cox’s story–>

### Ferguson

Ferguson scaled Salesforce onboarding across 2,500+ reps to lower costs and increase revenue.

Read Ferguson’s story–>

Explore customer stories

Explore the Pendo Platform

## The world’s first integrated software experience management (SXM) platform

From insight to action—Pendo helps you listen, learn, and launch across the entire development lifecycle. From quant and qual product analytics and user feedback to in-app guides and roadmaps. Pendo is your all-in-one platform for managing the full software experience.

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## Artificial intelligence

AI is making software easier to build and deploy than ever. Even though how you build is changing, why you build isn’t. From developing intelligent applications to optimizing operations, AI can turn visionary ideas into reality, faster than ever.

Quick Links

BLOG### Introducing Pendo Agent Analytics: The first tool built to measure, govern, and grow your AI agents

By the end of this year, your company may have more agents than employees.

BLOG### Ask your feedback anything with Pendo Listen’s Feedback Agent

Pendo Listen’s newest addition, the Feedback Agent, is now live for customers.

BLOG### How Pendo’s Summer Release reimagines onboarding, support, and expansion in the SaaS + AI era

These three best practices aren’t new, but how you achieve them is.

BLOG### The future is SaaS + AI. Here’s how to keep up.

Pendo’s Summer ’25 Release is here to help you prepare for the agentic era of tomorrow.

BLOG### Google's A2A protocol and Pendo: Revolutionizing agent communication

We are building a future where AI agents don't just coexist, but truly collaborate.

GUIDE### 6 ways to leverage AI for product-led growth

AI can help product managers enhance PLG with more automation, deeper personalization, and faster data-driven decision-making.

CERTIFICATION### AI for Product Management

Learn how to use AI during the development life cycle, best practices for building AI-powered features, and why AI is a strategic tool, not a threat.

BLOG### 3 real-world ways customers are using Pendo AI

Valuable AI/ML tools can help teams step into a new realm of creativity. That's what we aim to build with Pendo AI, and our customers are already using this in wildly creative ways.

GUIDE### The playbook for AI-enhanced product management

Even before AI took the business world by storm, the role of a product manager (PM) was changing.

BLOG### 3 ways AI will make PMs more efficient

The goal of the modern product manager is to drive business outcomes. Ultimately, AI can enable PMs to achieve those outcomes faster and more effectively.

GUIDE### 5 essential prompts for AI managers

Whether you're already leveraging AI in your daily work or starting to explore its potential, these five AI prompts will help you navigate your role more effectively.

GUIDE### Why the PM is key to the success of AI features

The rise of generative AI unlocks new opportunities for product managers to operate more efficiently and strategically.

## Software discovery and development

Whether you build or buy software, you need to capture user feedback and understand sentiment. Quantitative and qualitative data—from session replays to stickiness and retention—are all indicators of where to focus your investments.

Quick Links

RESOURCES### Cognitive bias in IT

Learn the ways in which common cognitive biases such as confirmation bias and the sunk-cost fallacy can affect IT teams, as well as strategies to overcome them.

RESOURCES### The hidden cost of bad software

How the software experience crisis hurts customers, employees, and your bottom line.

CERTIFICATION### Product discovery certification

Learn the fundamentals of product discovery, how to use AI at each stage, and why product discovery is key to success.

BLOG### Why you need an integrated product discovery solution

Without contextualized data and unified tools, product teams everywhere are struggling to get a 360-degree view into customers needs.

BLOG### How PMs can help build a culture of data-informed product discovery

Skipping product discovery is detrimental to growth, and even costs businesses billions every year thanks to wasted time and resources.

RESOURCES### Drive decisions with data: Product benchmarks for top teams

The best product teams use data to drive decisions. But knowing how software performance stacks up has eluded even the most sophisticated teams.

WEBINAR### The ultimate guide to using AI for product discovery

Product discovery is the process of deeply understanding users' problems in order to determine the best ways to solve them.

BLOG### 5 habits for continuous product discovery

With all of the schools of thought out there, how can product managers ensure they stay on course, without feeling boxed in by process and requirements?

BLOG### Why the product discovery process is broken (and how to fix it)

Not prioritizing product discovery can have serious implications for your product, from bad product-market fit to bugs to features that go unused.

## Digital adoption platform (DAP)

The average enterprise employee has access to 231 apps. This “swivel chair” effect is impacting more than just your bottom line — it can hurt employee satisfaction and retention, company productivity, and even customer churn.

Quick Links

BLOG### 5 signs you have a software experience problem

Here are five warning signs that you've fallen into the software experience trap and how companies like yours have escaped it.

CERTIFICATION### Get certified in Digital Adoption

Learn how to increase software and workflow adoption, remove business process friction, and drive employee productivity

BLOG### Why product-led onboarding is important for CS

The goal of any onboarding program should be to help users become comfortable enough in the product that they start using it for its intended purpose.

BLOG### 5 KPIs for internal product managers to track

Companies need product managers––whether they hold the official title or not––to build and optimize internal products for their fellow employees.

RESOURCES### The digital adoption dividend

Learn how modern financial institutions are adapting and optimizing customer service in the age of AI.

BLOG### 5 product-led growth strategies to help your enterprise win

Your software––whether you build it or buy it––is the most effective way to drive growth and revenue.

REPORT### The inefficiency report

Companies struggle with 10 core inefficiencies, from too many support tickets to out-of-context communications. Do these sound familiar to you?

## Product management

The world of product management is changing. Today’s product leaders must deliver real business outcomes, not just ship features—and success requires using AI tools to advance both your product and your own career. Learn how to navigate this landscape, measure what matters, and transform product strategy into tangible results.

Quick Links

E-BOOK### The 10 KPIs every product leader needs to know in 2025

Learn which metrics product teams should be using to measure product success––and how AI plays a crucial role.

E-BOOK### How to prove the impact of your product ops team

Learn why product ops is more essential than ever, and a five-part roadmap for proving your team's value.

RESOURCES### Drive decisions with data: Product benchmarks for top teams

The best product teams use data to drive decisions. But knowing how software performance stacks up has eluded even the most sophisticated teams.

RESOURCES### The 10 KPIs every product leader needs to know

There are so many product metrics you could track, but it's not always clear which ones you should pay attention to.

BLOG### How to deflect support tickets at scale––and cut costs––with Pendo

No matter hwo seamless your user experience is, support teams still find themselves inundated with support calls and tickets.

BLOG### 4 better business outcomes powered by Pendo

Higher revenues. Lower costs. More retention. Less churn. Every business wants to drive better outcomes, but how best to get there?

RESOURCES### 10 ways to elevate product communications with in-app guidance and email

In-app has long been the best place to connect with users. But what if users don't log in often (or at all)?

RESOURCES### Cognitive bias in product management and how to overcome it

Do you know how cognitive bias may be affecting how you work or make product decisions?

RESOURCES### The playbook for AI-enhanced product management

Even before AI took the business world by storm, the role of a product manager (PM) was changing.

# "The AI software development lifecycle needs to include Pendo for rapid iteration."

Rahul Jain, CPO and Co-founder
**rahul@pendo.io**

Learn more about Pendo AI

# "Pendo is the greatest single source of insight for AI & agentic software development."

Trisha Price, Field CPO
**trisha@pendo.io**

Chat with TrishaBot Listen to the Hard Calls podcast

# "Pendo generates AI-ready data for your AI software development process."

Erik Troan, CTO and Co-founder
**ewt@pendo.io**

Learn more about Pendo AI

×## Ask TrishaBot any question
about Product Management

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### Improving Software Experiences at a Global Scale

# “Software runs the world, and Pendo runs the world’s software.”

Companies in 163 countries use Pendo to make their software work better – and make their companies more successful. With the largest AI-ready data set of software experience interactions in the world, Pendo brings world-class scale to our global customer base.

### 23T
#### Interactions

Pendo has collected 23 trillion all-time events, providing unmatched insights for training conversational AI and agentic software systems.

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### 850M
#### Users

Nearly a billion users engage with Pendo-powered software, helping companies achieve better outcomes by optimizing their software experience.

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### 14.4K
#### Customers

More than 14,400 companies rely on Pendo to **Listen** to users, **Learn** from insights, and take action—so you can **Love** your software again.

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### The all-in-one platform to improve software experiences

Pendo helps product, marketing, customer success, and IT teams deliver digital experiences customers want—and want to pay for—while consolidating costs with a single product platform.

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