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Digital Transformation and CX Management Leader | Probe CX

- Why Probe CX
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- Services
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- Industries
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- Insights
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- Careers
- Contact us

- Why Probe CX

- About Us

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
- Awards and accreditations

As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
- Compliance

Industry-recognised certifications to protect what matters most to our clients and their customers.
- Locations

Over 9,000 team members delivering exceptional customer experiences across four countries.
- Vision and Culture

We help our clients become modern digital organisations by combining the latest technology with people, process and data.
- Reasons to choose Probe CX

The top nine reasons to get more closely acquainted with Probe CX.
- Executive Team

Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.
- Services

Customer Experience Management (CXM)

- Customer Service
- Revenue Generation
- Loyalty & Retention
- Technical Helpdesk & Support
- Social Media Management
- Live & Asynchronous Messaging
- Chatbots & Voicebots
- Rapid Response & Crisis Management

Data, Analytics & Artificial Intelligence

- Agentic & Generative AI
- AI & Machine Learning
- Intelligent Automation incl RPA
- Intelligent Document Processing
- NLP & Biometrics
- Real Time Speech Analytics
- Advanced Analytics & Decisioning
- Business Intelligence & Data Visualisation
- AI Curation Services

Consulting & Transformation

- CX Strategy, Design & Optimisation
- Lean Process Improvement
- Customer Journey Improvement
- Customer Intent
- Knowledge Management, Curation & Optimisation
- Workforce Planning & Optimisation
- Genesys Cloud
- CRM & Salesforce

Enterprise Services

- Collections & Debt Management
- Field Services
- Hardship Processes
- Back Office & Claims Processing
- Finance & Administration
- SEO & SEM
- IT Service Management
- Contact Centre as a Service
- Content Moderation
- Industry

- BFSI
- Government
- Healthcare
- Mining
- Retail & eCommerce
- Telecommunications
- Transportation & Logistics
- Travel
- Utilities
- Insights

Blog

Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

News

Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.

Resources

Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures.

What's new

Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.
- Careers
- Contact us

- About Us

Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.
- Awards and Accreditations

As an industry-leading CX and digital transformation provider, Probe CX has a resume to match any of our competition.
- Compliance

Industry-recognised certifications to protect what matters most to our clients and their customers.
- Locations

Over 9,000 team members delivering exceptional customer experiences across five countries.
- Vision and Culture

We help our clients become modern digital organisations by combining the latest technology with people, process and data.
- Executive Team

Meet the team with unmatched experience committed to helping organisations create environments for digitally-enabled CX to thrive.

Customer Experience Management (CXM) Data, Analytics & Artificial Intelligence Consulting & Transformation Enterprise Services

- Customer Service
- Revenue Generation
- Loyalty & Retention
- Technical Helpdesk & Support

- Social Media Management
- Live & Asynchronous Messaging
- Chatbots & Voicebots
- Rapid Response & Crisis Management

- Agentic & Generative AI
- AI & Machine Learning
- Intelligent Automation incl RPA
- Intelligent Document Processing
- NLP & Biometrics

- Real Time Speech Analytics
- Advanced Analytics & Decisioning
- Business Intelligence & Data Visualisation
- AI Curation Services

- CX Strategy, Design & Optimisation
- Lean Process Improvement
- Customer Journey Improvement
- Customer Intent

- Knowledge Management, Curation & Optimisation
- Workforce Planning & Optimisation
- Genesys Cloud
- CRM & Salesforce

- Collections & Debt Management
- Field Services
- Hardship Processes
- Back Office & Claims Processing
- Finance & Administration

- SEO & SEM
- IT Service Management
- Contact Centre as a Service
- Content Moderation

- BFSI
- Government
- Healthcare
- Mining
- Retail & eCommerce
- Telecommunications
- Transportation & Logistics
- Travel
- Utilities

- Blog

Discover the latest insights, information and trends in blogs created by customer experience experts.
- News

Learn where Probe CX have been recognised in the news, including awards, accreditations, acquisitions, partnerships and more.
- Resources

Download our latest resources including whitepapers, case studies, tip sheets, reports and brochures..

What's new Superannuation and investment giant reduces contact centre staffing needs with WFM optimisation

Discover how a superannuation and investment giant reduced contact centre staffing needs with WFM optimisation.

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English - Australia





# Exceptional customer experience.
Every time.

Powered by our people, we leverage data and harness technology to deliver value through exceptional customer experiences.

Why Probe CX

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# The Probe CX difference

With over 40 years of experience, Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence.

Our vision and culture

Meet our people

Our locations

# Intelligent solutions to enhance customer satisfaction and deliver value

From outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses across all industries.

What we do

Industries we work with

# Contact Us

Let us help you unlock your business’s potential and elevate your customer experience to new heights. Contact us today and discover the power of Probe CX.

Get in touch

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