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Knowledge management and customer service insights by industry experts.

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Find helpful articles on how to create detailed knowledge base articles and sites.

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# AI-Powered Knowledge Base Software
That Reduces Tickets by 80% in 60 Days

24/7 self-help for customers or secure access by employees

Get Started Free

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Learn how to create a knowledge base in 5 mins

## FREE. All Features. FOREVER!

Try our Forever FREE plan with all the premium features for growing businesses

FREE PLAN

Ideal for growing businesses.

$0.00

free forever

Start creating an insightful, collaborative knowledge base of up to 25 articles for free.

- All Features
- No Limits
- Up to 25 Articles

Get Started Free

ESSENTIALS

Ideal for established businesses & enterprises.

$49

per author/month

Take self-service and collaboration to the next level with help sites with 25+ articles & multiple users.

- All Features
- AI Writer & AI Search
- Up to 300 Articles

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Got questions? Schedule a demo and get all your questions answered.

## Knowledge Base Customer Success Stories

- How Nissan reduced the number of calls to their corporate help desk.
- How Ayyeka created differently branded knowledge bases.
- How Adobe streamlined team collaboration.
- How Zoho improved customer service with multiple user guides.
- How Duracell streamlined multi-user collaboration & concurrent authoring.
- How Acer built a secure internal documentation system.
- How Sycamore Education revolutionized their support materials.
- How Spirit Airlines supercharged their customer service.
- How HighQ created a user guide for its cloud-based product.

View All Case Studies

## Create Customer Help Sites, User Manuals or Private Knowledge Base

Self Service Help Center

Internal Knowledge Base

User Manuals

Online Documentation

Get Started Free Get a Demo

## What Does a Knowledge Base Look Like?

See Customer Examples - It's Fully Customizable













Create a Knowledge Base with Free Templates

## How to Create a Knowledge Base

Watch : How to Create a Stunning Knowledge Base in 5 minutes

#### 1

Create a knowledge base

#### 2

Use a template or start from scratch

#### 3

Customize your template

#### 4

Import files, docs & more

#### 5

Publish

#### Create a knowledge base with AI

Tell AI your help page topic or use the built-in prompts to create visually appealing and error-free help pages. Also, you can further enhance the help content or summarize the existing content in minutes.

Next Step

#### Start from scratch or use a suitable template

You can build it from scratch or use one of our templates to get started. Sign up by filling your details. Kick-start the process by placing content effortlessly in the template.

Next Step

#### Customize with your logo & colors

Brand it with your logo and color scheme to give a professional appearance to your knowledge base. Package your content beautifully.

Next Step

#### Import files & documents easily

Easily import word docs, PDFs and more into your knowledge base with a single click. You can also add images and videos to make it interesting and engaging.

Next Step

#### Publish it

It’s time to publish it finally. Just a bit of a final touch up and voila, your knowledge base is ready to take off.

Get Started Free

Create Your First Knowledge Base

## 100+ Settings & Integrations

Connect ProProfs Knowledge Base seamlessly with your favorite tools

Design beautiful knowledge bases using branding features and pre-made templates, or customize fully with CSS and HTML. Configure 100+ settings for common tasks like single sign-on, security and more. Integrate with popular tools such as Google Analytics, Wufoo and more.

- tick Knowledgebase tick Branding, Templates, CSS
- tick Knowledgebase tick Configure 100+ settings
- tick Knowledgebase tick Integration with CRMs, help desks, chat & popular tools

View All Integrations

## Delight Customers with Chat + HelpDesk + Survey

Craft delightful customer experience with ProProfs Support Suite

Deliver delightful customer experiences across channels. Our knowledge base connects seamlessly with ProProfs Live Chat, Help Desk, and Survey so you can offer amazing support and build memorable customer service experiences.

- tick Knowledgebase tick Live Chat for instant support
- tick Knowledgebase tick Help Desk engineered for customer delight
- tick Knowledgebase tick Customer experience feedback & surveys

## What Are the Key Benefits of a Knowledge Base Solution?

Allow Public or Private Access

A modern knowledge base platform helps you create both public and private knowledge bases, depending on your target audience. You can keep the knowledge base public for customer self-service or allow access to only internal employees using passwords and privacy controls.

- tick Knowledgebase tick Keep your knowledge base public or private
- tick Knowledgebase tick Enable single sign-on for authorized access
- tick Knowledgebase tick Control knowledge base visibility

Delight Customers With Instant 24x7 Self-Help

Ditch the frustration of long wait times and endless phone menus. Offer instant, 24/7 support through a self-service knowledge base. Empower customers to find answers on their own time, reducing reliance on your support team for common issues.

- tick Knowledgebase tick Provide round-the-clock self-help
- tick Knowledgebase tick Make customers independent
- tick Knowledgebase tick Reduce dependence on calls and emails

Create Your First Knowledge Base Get a Demo

Help Agents Improve Customer Support

Agents need information at their fingertips to be able to answer customer questions right when they arise. With a simple knowledge base platform, your customer support staff will always have access to the most updated information. They can leverage that knowledge to cater to customer requests, make informed decisions, and deliver delightful customer support experiences.

- tick Knowledgebase tick Help agents resolve issues confidently
- tick Knowledgebase tick Provide agents 24x7 access to information
- tick Knowledgebase tick Reduce issue resolution time

1.05

Boost Team Collaboration

Assign clear roles and permissions so everyone's on the same page. Plus, built-in commenting lets you share ideas and discuss projects directly within the platform.

- tick Knowledgebase tick Assign roles & permissions
- tick Knowledgebase tick Collaborate to build & share knowledge
- tick Knowledgebase tick Provide feedback via internal comments

Improve Employee Onboarding

New employees need constant support to get familiar with an organization and meet work expectations. An online knowledge base brings them up to speed with your company’s culture and work dynamics. It provides new hires with centralized access to critical information related to your products and services, company policies, employee data, work processes, and much more. This allows them to learn conveniently at their own pace and become self-reliant right from day one.

- tick Knowledgebase tick Bring employees up to speed quickly
- tick Knowledgebase tick Make learning easy & convenient
- tick Knowledgebase tick Provide a seamless onboarding experience

Improve Search Engine Ranking of Your Knowledge Base

If you opt to make a public knowledge base (we also support private & secure knowledge base), you can make it SEO-friendly with a single click and get additional customers, leads & traffic. We've designed ProProfs such that when SEO settings are enabled it shows up on top of search engines, driving more visibility to your brand. Experience the industry's most powerful SEO capabilities in a knowledge base.

- tick Knowledgebase tick Make discovery easy
- tick Knowledgebase tick Get top search rankings & reach
- tick Knowledgebase tick Increate traffic & visibility

## Try ProProfs Knowledge Base for Free

Create wow self-service experiences for your customers & employees

Try it Free

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## Who Can Use a Knowledge Base?

Customer Support

Customer support agents have a lot on their plates that can impact the issue resolution time. A knowledge base solution equips your support agents with all the assistance they need to solve customer problems quickly.

Sales

Your sales team is always on the frontline, capturing and converting prospects into customers. A knowledge base provides them with instant access to client information and sales processes, so they can make the right pitches and sell confidently.

Human Resources

HR professionals are always on the move – hiring and inducting new hires, managing employee records, etc. A knowledge base solution can centralize all important HR processes, making work more streamlined for your HR team.

Call Centers

Call center operators have to deal with a rush of calls every single day while keeping the resolution time to a minimum. With the right knowledge base platform, call center operators have all the necessary information at their fingertips. This helps them answer calls confidently without making your customers wait.

IT Companies

If your IT team is constantly struggling to resolve support issues raised by employees, then a knowledge base can prove to be immensely helpful. It arms your IT team with step-by-step guides and troubleshooting tips, enabling them to fix issues faster.

Technical Teams

Technical support teams often have a hard time dealing with customer issues of varying complexity. A knowledge base relieves them from the tedious task of sifting through multiple files and helps them solve customer problems with ease.

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## Everything You Need for Private or Public Knowledge Base

Simple & Easy

For all skill levels. No software download or HTML skills needed

Anytime, Anywhere

View and access knowledge base on laptops, tablets, or smartphones, anywhere.

SEO-Ready

Create a knowledge base that is optimized for search engines.

Customize & Brand

Brand your help site with customized fonts, colors, logos, and more.

Security Controls

Keep your knowledge base secure with password and privacy controls.

90+ Languages Supported

Translate content in over 90 languages and serve a diverse customer base.

Highly Searchable

ProProfs throws up answers instantly with its Google-like search engine.

Centralize Documents

Centrally access company documents, manuals & more easily with knowledge base.

Analytics & Reports

Learn what users are searching for, failed searches, and improvement areas.

View All Features

## How to Choose the Right Knowledge Base Solution

To choose the best knowledge base platform, look for these 3 key features:

- Member Manager

Assign specific roles to individual users or different teams and let them work collectively to build your knowledge base content.
- Conditional Content

Set rules to restrict or allow access to a page or folder. Save the rules and use them across multiple sites.
- Insightful Reports

Unlock detailed insights into article performance, search patterns, and author activities.

## Why Do People Choose ProProfs Knowledge Base?

ProProfs Knowledge Base solution offers powerful features that work together to help you create a public and private knowledge base, manuals, documentation, and much more. It is easy to set up and requires no coding skills or specialized training. Robust integrations with leading tools and a solid support system are other striking features that give this tool a competitive edge.

## We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.





## Frequently Asked Questions

#### Can I manage multiple branded knowledge bases under one account?

Yes, you can manage multiple branded knowledge bases from a single account. Each site can have its own custom domain, logo, styling, and content. This is ideal for managing documentation for different brands or product lines while maintaining centralized control.

#### Can I create both private (internal) and public-facing knowledge bases?

Yes, ProProfs supports internal and public knowledge bases. You can create secure, login-only sites for internal teams or clients, or public sites for FAQs or help center support. It also lets you control visibility at the site, page, or section level.

#### How can I manage users, roles, access permissions, and secure login with SSO?

ProProfs lets you control content access and assign roles, like viewer, editor, reviewer, etc. You can use its custom workflow/approval process to authorize users to view or edit information. SSO enables single-sign-on authentication using existing credentials across linked services.

#### Can I import Word or PDF files and keep the formatting?

Yes, you can do so while preserving layout and styling. ProProfs automatically converts your documents into web-friendly articles. Contact the support team at \[email protected\] for hands-on support to tailor your knowledge base, from import to customization.

#### Can I upload or link to external files like Google Docs or SharePoint?

Yes, you can upload or attach external files directly to articles. ProProfs supports linking to shared files or embedding from cloud services. While not a native integration with SharePoint or Google Docs, users can add download links or import files manually for centralized access.

#### Can multiple people collaborate on the same article at once?

Yes, multiple team members can collaborate on the same article simultaneously. Real-time collaboration allows contributors to edit, comment, or suggest changes within the WYSIWYG editor. Workflow controls and versioning ensure structured review before publishing, promoting efficient teamwork and content quality.

#### Is there a version history to track and restore content changes?

Yes, all articles have built-in revision history for tracking edits. Every change is recorded with a timestamp and contributor information. You can compare versions, view differences, and restore any previous version if needed—ideal for maintaining accuracy and accountability across teams.

#### How intelligent is the search? Does it support keywords and full-text searches?

ProProfs includes an intelligent search engine with keyword and full-text indexing. Search results prioritize titles, tags, and content relevance. Users can refine results using filters, and upcoming AI enhancements will offer context-aware suggestions for even faster article discovery.

#### Is the platform multilingual, and how are translations managed?

Yes, you can create multilingual knowledge bases and switch between them easily. ProProfs allows linking of sites in different languages. Translations are handled manually, giving you complete control over phrasing, localization, and cultural nuances in your content.

#### Does ProProfs offer an API to sync data or track usage?

Yes, ProProfs offers APIs for integration, usage analytics, and automation. With RESTful APIs, you can sync user data, fetch article metrics, track views or engagement, and integrate with third-party tools like CRMs or learning systems to build custom workflows/dashboards.

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## ProProfs is a Recognized Leader in Knowledge Management

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## Try ProProfs Knowledge Base for Free

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