Page Inspect

https://www.puzzel.com/

Internal Links

External Links

Images

Headings

Page Content

Title:Puzzel - The AI-native CX ecosystem designed for you

Description:Puzzel is the AI-native CX ecosystem designed for you, helping agents deliver faster and more human service at scale. All with less effort and more impact.

HTML Size:181 KB

Markdown Size:9 KB

Fetched At:October 24, 2025

Page Structure

h1Better conversations.Powered by AI. Perfected by humans.

h3AI-powered automation.Human-first experiences.

h3AI-powered automation. Human-first experiences.

h3Everything your team needs to deliver faster, more human service.

h3AI that works, so your people can too.

h3See how teams like yours succeed with Puzzel.

h2Stay ahead with CX insights and resources.

h2What’s on CX leaders’ minds right now? Four frontline perspectives on the future

h2How to use AI call summaries to strengthen compliance and improve call note quality

h2Five proven ways to lift answer rates in your contact centre

h3Yes, I want customer carewith a Nordic touch

h5Get the Puzzel newsletter.

h3Platform

h3Industries

h3Resources

h3About Puzzel

Markdown Content

Puzzel - The AI-native CX ecosystem designed for you

CX ecosystem

The Puzzel CX ecosystem.

Our CX ecosystem

The CX ecosystem that empowers your agents and delights your customers.

Integrations

Streamline your operations

Packages

Our solutions give you the flexibility to choose the right combination of channels, features and tools.

Industries we serve.

Retail

Built for today's shopping experiences

Travel & Hospitability

Deliver reliable support when and wherever your travellers are

Public Sector

Transform the citizen experience

Energy & Utilities

Build trust and build empathy in key moments

Banking

Modern banking experiences for today's consumers

Insurance

Elevate insurance for lasting policyholder relationships

💡How AI-ready is your Contact Centre?

Take the AI Maturity Curve survey

Products

Contact Centre.

Contact Centre Suite

Meet your customers where they are and resolve queries faster.

AI-Powered Experiences.

Conversational Intelligence

Smarter conversations. Powered by AI.

Live Summary

Real-time call summaries. Hassle-free admin.

Co-Pilot

Real-time AI support. Confident agents, consistent service.

Virtual Agent Suite

Suite of chat, voice and email AI agents.

Quality Management

Smarter QA. Less admin. Better conversations.

Operational Excellence.

Knowledge Management

Structured knowledge. Accurate conversations.

Case Management

All messages in one place.

Workforce Management

Elevate team performance with simplified WFM

Customers

Resources

Blog.

Blog

The latest in CX solutions, tips and tricks and best practices

Featured content

Reports & Calculators.

Reports

ROI Calculators

Content spotlight

Events and webinars.

Webinars

Featured webinar

About.

All items

About.

About us Partners Contact us Help Centre Careers

Danish Norwegian Swedish

Join other happy customers

and start improving your customer experience now.

Book a demo

# Better conversations.
Powered by AI.
*Perfected by humans.*

Puzzel is the AI-native CX ecosystem designed for you, helping agents deliver faster and more human service at scale. All with less effort and more impact.

Get a demo

Explore our ecosystem

Trusted by Europe's **CX leaders**:

Human + AI, by design

We’ve designed our solutions to work with your agents. Real-time guidance, smart automation, and instant insights mean they can focus on the human side of service.

Unify your systems without the chaos

One ecosystem for all channels, systems, and stakeholders gives you full visibility. No silos. No bolt-ons.

Modular and future-ready

An AI-native contact centre that adapts to you. Start with the capabilities you need today, from voice to AI-agents, and add more as your organisation grows.

### AI-powered automation.
*Human-first experiences.*

Born in Norway, we carry Nordic values of simplicity, trust, and innovation into everything we build. That’s why our AI-native CX ecosystem is practical, people-first, and designed to make life easier - no clutter, no complexity. It gives your customers faster, more personal service and your agents the tools they need to work smarter, stay confident, and keep customers coming back.

278% ROI over three years

Proven business impact you can take to the board. Puzzel delivers measurable returns with smarter, people-first customer service.

25+ years of building leading CX solutions

A trusted partner with decades of experience helping contact centres across Europe deliver better customer experiences.

86% faster response times

Give customers the speed they expect, without adding pressure to your teams. Organisations using Puzzel see up to 86% faster response times.

With a Nordic twist

### AI-powered automation.

*Human-first experiences.*

Born in Norway, we carry Nordic values of simplicity, trust, and innovation into everything we build.That’s why our AI-native CX ecosystem is practical, people-first, and designed to make life easier - no clutter, no complexity. It gives your customers faster, more personal service and your agents the tools they need to work smarter, stay confident, and keep customers coming back

278%

ROI over three years

25+

years of building leading CX solutions

85%

faster response times

400+

hours saved on admin

### Everything your team needs to deliver faster,
more *human service*.

Contact Centre

Deliver seamless customer journeys and meet your customers anywhere in any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in a single solution.

More information

Workforce Management

Save time on complex workforce scheduling and empower your agents to focus on what they do best – delivering first-class support to your customers.

More information

Case Management

Case Management makes your agents’ lives easier by enabling them to manage your customers’ conversations (SMS, email, social media) in one place.

More information

Conversational Intelligence

Turn every interaction into insight with automatic transcription, tagging, and analysis.

More information

Virtual Agents

Handle FAQs and repetitive tasks automatically, freeing your agents to focus on complex conversations.

More information

Co-Pilot

Give agents live, on-screen guidance and recommendations during calls, helping them respond with speed and confidence.

More information

### AI that works, *so your people can too.*

At Puzzel, every AI feature is built with a clear purpose: to cut repetitive work, give agents real-time support, and deliver better outcomes for your customers. No gimmicks. No buzzwords. Just practical, proven solutions that help your people do their best work. All with less effort and more impact.

Virtual Agents

Handle FAQs and repetitive tasks automatically, freeing your agents to focus on complex conversations.

More information

Conversational Intelligence

Turn every interaction into insight with automatic transcription, tagging, and analysis.

More information

Co-Pilot

Give agents live, on-screen guidance and recommendations during calls, helping them respond with speed and confidence.

More information

### AI that works, *so your people can too.*

> Before Puzzel, we simply couldn’t deliver a real channel of choice. Now, we can—and that’s had an immediate impact on productivity, capacity, and the overall member experience

Dan Allen

Deputy Director for Member Support at NRLA

### See how *teams like yours* succeed with Puzzel.

From national associations to global enterprises, organisations across Europe use Puzzel to simplify complexity, support their agents,and deliver faster, more human service.

NRLA cuts written response times by 86% after moving to the cloud with Puzzel.

How Telmore saves 400 hours per month with AI-driven Conversational Intelligence.

Nordic Leisure Travel Group elevates CX with Puzzel's scalable cloud solution.

Never too old to learn

## Stay ahead with CX insights and resources**.**

Stay ahead with the latest research, ideas, and practical tips from CX leaders across Europe.

Discover all blogs

CX strategy

## What’s on CX leaders’ minds right now? Four frontline perspectives on the future

AI and Automation

## How to use AI call summaries to strengthen compliance and improve call note quality

CX strategy

## Five proven ways to lift answer rates in your contact centre

### Yes, I want customer care
with a *Nordic touch*

Get a demo - It’s free

Or contact us >

##### Get the Puzzel newsletter.

Stay up-to-date with the latest in CX. You can unsubscribe at any time.

### Platform

Puzzel CX ecosystem Contact Centre Virtual Agent Suite Conversational Intelligence Knowledge Management Workforce Management Case Management Sales Intelligence

### Industries

Retail Travel & Hospitality Public Sector Housing Local Government Energy & Utilities Banking Insurance

### Resources

Case Studies Blog eBooks & Reports Ultimate Guide to CCaaS Ultimate AI glossary for customer service

### About Puzzel

About us Partners Contact us Help Centre