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# Customer & User Feedback Software That's 10x more Valuable Than Email Surveys

Survey visitors on your website or app at the right moment



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- Gently Nudge™ users for real-time feedback
- Target the right users with the right questions
- Survey users in their preferred language.
- AI-powered analytics & reports
- Install once, never slows your page

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## 1 million+ insights captured.10 million+ successful survey Nudges™

## FREE. All Features. FOREVER!

Try our Forever FREE account for small teams with all premium features!

FREE PLAN

Up to 500 email sends & 10k pageviews

$0.00

forever free

Get real-time customer insights with up to 50 survey responses for free.

- All premium features
- 50 responses
- 500 email sends & 10k pageviews

Create My Account

ESSENTIALS PLAN

1000 email sends and unlimited responses

$39.99$19.99

per month

Access powerful survey features and collect unlimited responses.

- All premium features
- Unlimited Responses
- 1000 email sends/month
- Unlimited Forms & Surveys
- 100+ ready-to-use templates

View All Plans

Got questions? schedule a demo and get all your questions answered.

## Real Life Qualaroo Successes

Learn how leading brands leverage Survey Nudges™ to get valuable insights faster

- Belron leverages Qualaroo’s AI-powered sentiment analysis to improve UX & NPS.
- Twilio simplified their customer discovery efforts with Qualaroo’s real-time surveys.
- Udemy innovates with students’ feedback using Qualaroo’s Identity API.
- How a little Nudge™ increased email subscriptions by 500%.
- How Hootsuite identified their landing page needed improvement using Qualaroo.
- Gumtree scaled feedback collection methods to ensure they don’t miss voice of customers.

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## Analytics Tells You What People Are Doing. Qualaroo Tells You Why!

Gather real time insights by asking users while they are on your website or app

Website feedback

Optimize Web & App Experience

Find out what people think of your website or app while they are using it.

Product Feedback

Gather Product Feedback

Get insights into how your product functions and find out what your customers like.

Conversion Rate $ $

Boost Conversion Rate

Run exit surveys and uncover insights into why potential buyers aren't converting.

Ux Feedback

Improve User Experience

Capture user insights quickly and painlessly at every stage of your design process.

## Ask Delightfully & Politely

Use Qualaroo’s Nudge™ for asking the right questions at the right time, without being intrusive

The Nudge™ technology is based on years of research, key findings, and optimizations. It even learns your site to improve response rates over time. Question branching means you don’t waste visitors’ time and always ask the right question to the right user.

- tick Qualaroo Branding
- tick Qualaroo Branching logic
- tick Qualaroo Alerts & triggers
- tick Qualaroo 10-30% response rate

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## Ask the Right Question at the Right Time

Target specific users for actionable feedback

Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

Examples:

- tick Picreel Ask pricing feedback when someone is looking at the pricing page
- tick Qualaroo Ask why someone is not buying when they are about to leave
- tick Qualaroo Ask for website/product/app feedback based on engagement
- tick Qualaroo Ask for content feedback when they scroll & read the page

## 10x More Valuable Than Email Surveys

Survey your visitors on-site & get actionable insights

Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges™ with your company colors and branding for a native feel.

- tick Qualaroo User experience insights
- tick Qualaroo Feedback on design, functionality, etc.
- tick Qualaroo Delightful templates
- tick Qualaroo Branding, logo, colors



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## Advanced Targeting for Actionable User Insights

Ask the Right Users at the Right Time

Where they are

- **Domains:** Target surveys to specific domains.
- **Subdomains:** Target survey to subdomains or site sections.
- **Regex matching:** Utilize regex to survey on exact page matches.

Who they are

- **Identities:** Survey specific users based on any crateria such as plan, history etc.
- **All or a portion of audience:** Target specific audience segments.
- **Geography:** Focus on users from a regions for location-specific insights.
- **And More!** Expand your targeting criteria for a broader feedback spectrum.

When they visit

- **Duration on page:** Survey users based on the time they spend on a page for engagement insights.
- **Exit intent:** Capture feedback from exiting users to retain and understand their intent.
- **Scroll location:** Analyze and survey users based on their scroll depth to gauge content engagement.

How often they visit

- **Display once per visitor:** Survey users uniquely on their first visit for fresh perspectives.
- **Until response is received:** Persist with surveys until users provide their feedback.
- **Recurring questions:** Engage users with periodic surveys to track evolving opinions.

How long you’d like to ask the question:

- **Custom date range:** Set a specific timeframe for your surveys, aligning with campaigns or events.
- **Target number of responses:** Aim for a set number of feedback entries to meet your research goals.
- **Manual activation and deactivation:** Toggle your surveys on or off, anytime, as needed.

See All Targeting Options

## Where Can I Use the Qualaroo Nudge™?

- tick Qualaroo In your digital product
- tick Qualaroo In your SaaS product
- tick Qualaroo Inside your web app
- tick Qualaroo Inside your mobile app
- tick Qualaroo On your website
- tick Qualaroo On your mobile site
- tick Qualaroo On your prototypes via Figma, InVision, Marvel, AdobeXD, and Axure.
- tick Qualaroo On most public URLs. Even competitor sites. 👀

## AI-Powered Analytics & Reports

Instant feedback insights & advanced reporting



Powered by IBM WATSON, sentiment analysis helps you turn free-form text into organized data. Track mood metrics and keywords across all customer responses. Watson Sentiment Analysis makes analysis fast and comprehensive. Word Cloud feature instantly displays key ideas from free-form answers. Advanced reporting helps identify quick answers and take deep dives into your data for unparalleled user feedback insights.

- tick Qualaroo Watson understands & categorizes results
- tick Qualaroo Word Cloud for key concepts
- tick Qualaroo View new & important answers
- tick Qualaroo Bookmark responses

## Install Once, Never Slows Your Page

Get the responses you need without impacting speed & performance

Once you’ve added Qualaroo code to your site, you can ask a new question any time without having to bother your developer. The code is simple and it’s asynchronous, so it won’t slow down your site. You may find it addictive, asking questions and getting real answers instead of just wondering and guessing about what your customers really think.

- tick Qualaroo Install once & ask whenever
- tick Qualaroo Asynchronous code won’t slow site
- tick Qualaroo Supports http & https
- tick Qualaroo Survey without developer assistance

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## We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.





## Qualaroo Features That Drive Insights!

Multilingual Surveys

Create surveys in 100+ global languages for localization.

Behavior-Based Triggers

Automatically trigger surveys based on user actions.

Customize & Brand

Customize & Brand

Brand your Nudges™ with customized fonts, colors, logos & more.

Advanced Targeting

Advanced Targeting

Ask the right users at the right time for unparalleled user feedback.

Ask Any Question

Ask Any Question

Choose from over 10 question types for the perfect question, every time.

Professional Templates

Professional Templates

Never start another survey from scratch with our professional templates.

Question/Decision Branching

Question/Decision Branching

Ask the right questions to the right users politely & delightfully.

Prototype Testing

Prototype Testing

Capture user feedback quickly and painlessly at every stage.

AI Analytics & Reports

AI Analytics & Reports

Watson Sentiment Analysis, Wordcloud & advanced analytics.

GDPR Compliant

Committed to protecting your data and respecting your privacy.

Integrate Qualaroo With Your Favorite Tool

Merge the qualitative insights with quantitative data, ask about your A/B test, get updates on Slack and much more…

- Zapier
- Optimizely
- Google Analytics
- Slack
- Salesforce

- Hubspot
- Livechats
- Intercom
- MailChimp
- Tableau

## Join Our Thriving Community

- Every point of individual feedback enables us to take action.

> Having ongoing consumer input and feedback is paramount. Today I might ask them for feedback on the new site experience, tomorrow I want to talk about what the customer is searching for and days later I can ask how their ordering experience was. That variety and the quick pulses help us enormously.

###### Ajantha Suriyanarayanan,

Director of Consumer Insights for Art.com
- Using Qualaroo we got to hear feedback from our visitors in their voice.

> We used the data to develop and completely redesign our branded landing page and validate our hypotheses. Qualaroo gave us a 16% lift in conversion at 98% statistical significance.

###### Jaxon Lam,

Senior Strategist at Web Growth, Hootsuite Media Inc.
- Qualaroo's simplicity made it a top choice for us

> To expand to an ever-evolving market like Twilio’s, you need to work quickly to stay in tune with the challenges customers face – both the ones they face today and the ones they will face tomorrow. Customer discovery efforts are critical. How do you best put yourself in the customer’s shoes, and do so in a way that is efficient and easy to do at all stages of product development?

###### Laura Schaffer

Product Manager for Twilio’s Experimentation Platform

More Customer Stories and Use Cases

## FAQs

#### How do I capture user feedback on my website?

User feedback collection is a way to gather customer feedback from actual web visitors in real-time. It works by adding a simple code to your website or app or product that won’t slow it down. Once the code is embedded, you can select from our question templates or add your own custom questions. Set up the location of your survey, how it will appear, and who will see it. Then you review the data and confidently move forward with customer insights and feedback. Here’s more on How to Collect User Feedback.

#### What survey questions should I ask for customer feedback?

You can ask all sorts of questions using Qualaroo. You can uncover how your visitors found out about you by asking "How did you find our site?" You can seek to understand the purpose of their visit with "What did you come to this site to do today?" You can uncover missing content by asking "What topics would you like to see us write about next?" You can also uncover issues, seek market research data, test prototypes, and run Net Promoter Score surveys. All of these options make it easy to find the information you need. Take a look at this quick guide to know in detail What Survey Questions You Should Ask.

#### What is a Qualaroo Nudge™?

The Qualaroo Nudge™ is your primary tool for collecting user feedback. Wherever you need to collect feedback from users or visitors, you can customize and deploy the Qualaroo Nudge™. Also called an intercept survey, the Nudge™ shows up on your website or mobile app for instant feedback. Here’s more on What Is a Qualaroo Nudge™?

#### How do you trigger survey questions?

The Nudge™ is your tool for asking the right users the right questions at the right time. It is an intercept that can be placed on a number of channels to collect feedback. Whether you need to gain more insight into the user experience, measure satisfaction, or collect lead generation information, a Qualaroo Nudge™ can help. Complete with logic branching, advanced targeting based on custom properties, and a reporting dashboard to help you understand and take action based on your insights, the Nudge™ gives you the insights you need to make impactful business decisions. Go through this quick guide to understand How to Trigger a Nudge™.

#### How often should I display a survey to visitors?

It really depends on what you’re trying to accomplish. But Qualaroo has three options for setting this up. You can survey only once per visitor, continue showing the survey until the visitor provides a response, and continue showing the survey even after a visitor has responded. Take a look at this help article to understand How Often You Should Display a Survey.

#### Who will see my Qualaroo Nudge™ survey?

That’s up to you! With Qualaroo, you can upload custom properties for airtight targeting. Of course, you can also target users based on standard properties like browser type, logged in or logged in status, whether or not they’ve answered your question and more. Set expiration dates for surveys if they are time-bound or let them run continuously. There are a million and one ways to configure a nudge and its audience and here’s a guide that helps you Understand the Targeting Section in Detail.

#### What is user research software?

User research software lets businesses understand their customers better by analyzing how they think, feel & act at every stage in the customer journey. For this reason, it is also described in tech circles as user experience (UX) testing software. It covers conducting user interviews, design thinking, interaction design, mobile UX design, usability, UX research & more. Here's more on What Is User Research & When to Use It.

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Less FAQs

## ProProfs is a Recognized Leader in User Experience Management

## Ready for Customer Feedback Powered Improvements?

Sign up free today to grow your business with Qualaroo

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- NPS Survey Tools: A Buyer’s Guide
- Customer Feedback Tools: A Buyer’s Guide
- User Experience Surveys: Detailed Guide

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