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Customer Experience Management for B2B & Ecommerce Brands

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- Platform

- For Ecommerce Brands

For brands focused on capturing customer feedback across the shopping journey, from purchase to post-delivery support, to enhance customer experience and drive repeated purchases.
- For B2B Businesses

For companies aiming to improve client relationships by gathering insights at each stage of the customer lifecycle, supporting strategic decision-making and long-term engagement.
- Integrations

- For Ecommerce Brands

Integrate with platforms like Shopify, Gorgias, Klaviyo, and more to gather feedback at every customer interaction.

Shopify Trigger surveys post-order fulfillment to gather customer feedback. Gorgias Send surveys after support tickets close and export responses directly to Gorgias. Gladly Dispatch surveys following the resolution of support tickets. Zendesk Automatically send surveys after a support ticket is closed. Richpanel Send surveys after support tickets close and export responses directly to Richpanel. Kustomer Trigger surveys following customer support interactions and ticket resolutions.

See all integrations
- Klaviyo Trigger surveys based on Klaviyo Flow events and export responses to Klaviyo. Slack Notify Slack channels or specific users of new survey responses. Teams Keep Microsoft Teams channels updated with new survey response notifications. Yotpo Trigger transactional surveys in response to Yotpo Flow events. Okendo Trigger surveys based on Okendo review events and customer interactions. Freshdesk Send surveys after support tickets close and export responses directly to Freshdesk.
- For B2B Businesses

Connect with tools like Salesforce, HubSpot, and Pipedrive to streamline feedback collection across client touchpoints.

Salesforce Sync contacts, send transactional surveys, and export responses to Salesforce. Hubspot Manage contacts, trigger transactional surveys, and export feedback data to HubSpot. Intercom Sync contacts and export survey responses for deeper Intercom insights. Pipedrive Synchronize contacts, automate transactional surveys, and export responses to Pipedrive. Zendesk Schedule surveys for dispatch following support ticket closures. Slack Keep Slack channels or users updated with new response notifications.
- Customers

- Ecommerce & Retail

Success stories of brands measuring customer experience across all touchpoints, from purchase and delivery to support interactions.
- Financial Services & Insurance

Case studies of financial providers using feedback to build trust, enhance digital experiences, and improve service delivery.
- B2B Software & SaaS

Stories of technology companies leveraging customer insights to perfect their product experience, from onboarding to adoption.
- Pricing

- For Ecommerce Brands

For brands that need to track CX at every touchpoint, from order confirmation and shipping updates to customer support interactions. Integrates with Shopify, Gorgias, Klaviyo, and others.
- For B2B Businesses

For B2B businesses seeking to capture CX insights throughout the customer lifecycle, from onboarding and QBRs to support resolutions. Integrates with Salesforce, HubSpot, Pipedrive, and others.
- Blog
- Learn

- NPS Benchmarks (2025)
- CSAT Benchmarks (2025)
- Best Ecommerce CSAT Tools
- Best Ecommerce QA Tools
- Best Ecommerce NPS Tools
- Best B2B NPS Software
- CX Glossary
- Sign in

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# NPS®, CSAT and CES Surveys
for Growing Brands
## Get actionable insights across every touchpoint of your customer journey.
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## Trusted by the world's best brands



Platform## Collect & Act on Customer Feedback
### Turn customer feedback into winning decisions across your entire customer journey.

Smart Surveys Schedule personalized surveys at key moments from purchase completion to support interactions.

Omnichannel Reach Connect with customers via email, SMS, and in-app surveys to maximize response rates.

CX Analytics Spot trends and uncover insights with powerful dashboards and custom reports.

Flexible Workflows Automate feedback routing and responses based on customer sentiment and feedback type.

Journey Mapping Track satisfaction across every touchpoint from purchase to support and beyond.

Feedback Loop Turn customer insights into actions by automating follow-ups and team notifications.

Easy Integration Connect seamlessly with your tech stack including Shopify, Gorgias and Slack.

Real-Time Insights Monitor customer sentiment and identify issues the moment they arise.

Customers## Lessons from power users
### Get inspired by companies transforming their Customer Experience

PSD tracks customer satisfaction at every stage of the customer journey PSD Underwear was founded in 2007 by Curt and Ryan Flaitz with the mission of creating comfortable and stylish underwear for men a... Read the PSD story Epic Gardening Achieved an Unmatched NPS Score of 88 Through Community Building Epic Gardening began as a personal journey of plant growing and quickly transformed into a resource trusted by millions for its practical a... Read the Epic Gardening story  JRB prioritizes CX, building lasting relationships that drive customer LTV Jones Road Beauty was founded in 2020 by world-renowned makeup artist and serial entrepreneur Bobbi Brown on the philosoph... Read the JRB story

## Turn customer experiences into your next growth opportunity
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- Product
- Unique Features
- Pricing
- Knowledge Base
- Integrations
- API

- Ecommerce Integrations
- Shopify Post-Purchase Survey
- Gorgias CSAT Survey
- Richpanel CSAT Survey
- Zendesk CSAT Survey

- B2B Integrations
- Surveys for Salesforce
- Surveys for HubSpot
- Surveys for Pipedrive
- Zapier Integrations

- Solutions for B2C
- Ecommerce & Retail
- Financial Services
- Insurance
- Healthcare
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- Solutions for B2B
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- Technology & Services
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- Logistics & Transport

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- Best Ecommerce CSAT Tools
- Best Ecommerce QA Tools
- Best Ecommerce NPS Tools
- Best B2B NPS Software
- CX Glossary

- Blog
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- B2B SaaS
- Net Promoter Score

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