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Shelf.io next-generation knowledge management for accurate GenAI answers

Shelf named a Cool Vendor™ in the 2025 Gartner® Digital Workplace Applications report.

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# Your AI won’t work
without smart data.

The GenAI Context Engine for trusted AI answers

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Shelf for Contact Center Automation

Shelf for RAG & GenAI Enablement

Shelf for Knowledge Management



## How leading brands succeed with Shelf
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### Global Rideshare & Delivery Giant Deploys Shelf Transforming 100k+ Content Issues into GenAI-Ready Data

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### Shelf Helps a Global Coffee Brand Brand Eliminate Content ROT and Boost FCR to 95%

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### HelloFresh Transforms Customer Experience With Shelf Slashing Average Handle Time by 20%

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Poor data quality is the #1 obstacle companies face in GenAI projects

Source: Gartner Peer Insights, IT Leader Poll, January 2025

Bad data in documents and files cause bad answers



Unresolved data problems lead to failed AI outcomes

We help you eliminate bad data in documents before they become bad GenAI answers through
quality assurance, enhancement and contextualization

Get transparency over the source of bad answers

Prevent bad data from going into GenAI

Deploy GenAI with confidence

We’ve helped our customers solve their data quality issues since 2017

“Before Shelf it was really hard to identify the conflicts and issues within our content. Not anymore!”

Amy Armstrong, HelloFresh

“Shelf gave us a way to improve the quality of our content, so it’s consistent and accurate across the dozens of markets we operate in.”

Miquel Gomez, Glovo

“Shelf gave us a better way to assess and continuously improve the quality of our knowledge content. As a result, our KPIs have improved significantly. Our FCR is at an all-time high.”

Petri Koivunen, Lowell





Shelf’s content quality and enhancement platform enables accurate & trusted GenAI answers

Three easy steps to get started

1 Connect your
content



2 Quality Assure
and Enhance



3 Get trusted
answers



Getting GenAI to work is mission critical for most companies but 90% of AI projects haven’t deployed.

The major issue is that the answers coming out are not as good as they need to be and it’s hard to figure out why. This is a really stressful problem teams implementing GenAI need to solve in order to unlock its potential and power. Shelf can unblock your team from successfully deploying GenAI and help you win in the market.

Take a guided tour to see how Shelf can help you with GenAI answer quality

See the Shelf Platform in action

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6 Landmark Sq, 4th Floor Stamford, CT 06901
©2025 Gemshelf Inc.

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- Platform
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- Technology
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- Contact Center Automation
- RAG & GenAI Enablement
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- Why Shelf
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- All Resources
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- Case Studies
- White Papers
- eBooks
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6 Landmark Sq, 4th Floor Stamford, CT 06901
©2025 Gemshelf Inc.

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