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Stéphanie Walter: UX Researcher & Accessible Product Design in Enterprise UX. Speaker, Author, Mentor & Teacher.

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Portrait illustration of Stéphanie with some purple ginger yellow hair, a fox, a sushi and some coffee

# Hi, I'm Stéphanie,
a **UX Researcher & Accessible Product Designer.**

Great design is where user needs and business goals meet. I seek to understand both to design **user-centred**, **inclusive** and **accessible** products and services, mostly in **Enterprise UX**.

I also **write** articles on my blog, **teach** design and **speak** at conferences & workshops events all around the world. And I recently wrote a book on User Journey Maps.

I also enjoy drawing fun little things, riding my bike in Luxembourg countryside, exploring delicious cooking recipes and playing video games. I’m sadly better at keeping my game teammates alive than most of my plants. But, I try. 🌱

## I’m an expert.

I spent the last decade helping clients in different industries (banking, financial, automotive, healthcare, press, travel, etc.) **delivering successful projects to their users**, all the way from strategy to the final products and services. I specialise in:

### UX Research

I have a user centered approach to design and problem solving. I start with **user research** to understand their needs and painpoints. Then I prototype ideas, test with users, and iterate until it truly works for them.

### UX & Product Design

I create **user-friendly products** that balance usability, clarity, and business goals. I work closely with devs & analysts, to deliver useful design specifications: user flows, mockups, design systems, interaction guidelines, and more.

### Accessibility

Accessibility is a **designer’s responsibility**. From the very start, I ensure products are **inclusive**, not just by meeting WCAG requirements, but by creating experiences that work for everyone, including disabled people.

### Enterprise UX

**Complex business processes** that involve 20 columns data tables do not make me bat an eyelash. I love a good challenge and will make your **employee tools and services** more user friendly and efficient.

## I help other people grow.

On **my blog**, I share advice on user research, design, usability. Every week, I share a The Pixels of the Week, a review of useful resources and articles to help the community grow. I’ve also collaborated with Smashing Magazine, The Pastry Box, Codrops, etc.

### A few selected articles:

- A Designer’s Guide to Documenting Accessibility & User Interactions
- Accessibility for designer: where do I start?
- My Expert Guide to User Interviews
- A User Research and UX Design Starter Kit
- A Cheatsheet for User Interview and Follow Ups Questions

Visit my blog

### I'm a conference speaker

I speak about topics that are dear to me (UX Design, accessibility, inclusive design, mobile, performance).

Discover my talks

### I  train people

I  believe in helping the future generations of Designers. This is why I train people, in workshops and also teach for different universities.

Check my workshops

## I collaborated on some great projects

This is a just a small part of the great clients I collaborated with. You know how it is with designer portfolios: we don't have time to update them because we usually are super busy making our client's projects amazing. Also NDAs 🤫, and... that's basically it.

### Investment Bank Enterprise UX

I am currently helping the European Investment Bank with the migration of a 10+ year old project tool used by almost every department of the bank:

- **User Research**: interviews, observations & workshops to understand how people currently use the system for their daily tasks and activities.
- **Product strategy** and prioritization of the roadmap to decide how and what to migrate to the new system.
- Prototyping and **usability testing** on important features.
- Collaboration on a **design system** to make the product easier to maintain and evolve in the future.

### UX Strategy & Design System

I helped Luxair & Luxairtours build a UX Design Strategy and grow their Design Maturity on different axes:

- Assessment of current maturity; improvement proposals at different levels and evangelisation of **user centric methods** with stakeholders.
- Lead of the design team on a daily basis to **improve collaboration** between stakeholder, devs and POs to break silos.
- Creation of a design system initiative to **bring more consistency** across the different products of the brand
- Improvement of the **travel search engine**

Visit the simulator

### Digital Mortgage Simulator

Within BIL's design team, I helped on different projects, from the design of an investor's profile form to some ATM redesign research. The biggest project was the redesign of the digital mortgage journey, which included:

- **Competitor analysis** and benchmark.
- Service design workshops with the agents to rework the digital **customer journey**.
- Rework of the **information architecture** to create 3 options based on 3 different levels of maturity in a real estate project.
- Wireframes and prototyping of the final solution.

Visit the simulator of Digital Mortgage Simulator

Read the Case Study (.pdf)

### Student Online Assessment tool

I worked within the HCI research team of the University of Luxembourg on **User Research**, **Design** and **User Testing** for an online assessement tool used by students to pass tests and exams. We tested different designs to find a usables yet almost invisible solution that will help users (students) focus on the exam part, not on the interface.

Read the Case Study (.pdf) of Student Online Assessment tool

Buy my Stickers!

### Cute Stickers

I love to draw, I love paper craft, so, of course, I am the kind of person who prints and sells her own stickers. Looking for some neurospicy message, a way to evangelize UX or promote accessibility at work, or, just, cute little animals, I've got you covered.

Buy my Stickers! of Cute Stickers

### Moooooar Projects

Let's be honest: I'm not a developer so it's easier for me at the moment to have a PDF presentation. So I created a "secret presentation" for you so that you can find out a little bit more details about my process (and see a few selected projects I didn't have time to put on this site yet)

See process and work presentation (.PDF)

### They Trust me

Yeah, this is the part where I put the nice logos of the companies I was lucky to work with! See anyone you know here?

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## Nice curated content, directly in your mailbox!

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Let's get in touch!

Do you want me to give a **talk** or a **workshop** for your company or conference? Are you looking for some help with UX research, design and strategy? Let’s get in touch!

Send me a message

⚠️ Also, Psst!! Before you take time typing a message, did you check my FAQ? The answer to your question could already be there. Also, I do **NOT** accept guest blogs and artificial link building. Don’t expect a human answer for those. 🍣 And since no one reads this, if you still send me requests for that, you legally owe me a sushi. I don’t make the rules.

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- My blog content:
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- RSS (French)
- Newsletter (English)
- Newsletter (French)
- My Social Medias:
- Bluesky
- Mastodon
- LinkedIn
- Craft Videos

Made with pixels & coffee by Stéphanie (design), Geoffrey (code), Myriam (webmarketing)

Accessibility Statement - Don't steal my stuff (Copyright) - Terms & Conditions (boring) - FAQ