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Title:Knowledge Management For Customer Service | Stonly
Description:Create easy to follow explanations and guides. Improve customer success and reduce support cost
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Markdown Size:8 KB
Fetched At:October 20, 2025
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h1The knowledge platform for better,
faster customer service
h3Knowledge with the highest ROI
h3Create the absolute best knowledge for customer support
h3Make it easy for people to find and use your knowledge
h3Set up AI and knowledge to work better together
h3Everything you need to manage knowledge at scale
h3Support Agent Knowledge
h3Customer Self-Service
h3Integrated with all
of your tools and
processes
h4See how top companies use Stonly
h4RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly
h4Devialet Deflected 90% of Expected Tickets During a Major Software Update
h4How Tonal Equipped Support Agents to Handle Complexity with Confidence
h4Motus Reduces Escalations by 85% with Stonly
h4Fastned Cut Agent Onboarding Time in Half with Stonly
h4Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly
h4Siemens Delivers Proactive In-App Support Without Engineering Lift
h4Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge
h4RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly
h4Devialet Deflected 90% of Expected Tickets During a Major Software Update
h4How Tonal Equipped Support Agents to Handle Complexity with Confidence
h4Motus Reduces Escalations by 85% with Stonly
h4Fastned Cut Agent Onboarding Time in Half with Stonly
h4Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly
h4Siemens Delivers Proactive In-App Support Without Engineering Lift
h4Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge
h4RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly
h4Devialet Deflected 90% of Expected Tickets During a Major Software Update
h4How Tonal Equipped Support Agents to Handle Complexity with Confidence
h4Motus Reduces Escalations by 85% with Stonly
h4Fastned Cut Agent Onboarding Time in Half with Stonly
h4Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly
h4Siemens Delivers Proactive In-App Support Without Engineering Lift
h4Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge
h3See why thousands of top support teams choose Stonly for their knowledge
Markdown Content
Knowledge Management For Customer Service | Stonly - Platform - Solutions - Resources - Pricing Sign in See Stonly in action # The knowledge platform for better, faster customer service Speed up your support agents and help more customers self-serve with personalized knowledge, powerful Al and process automation. Get a demo **4.8 out of 5** **Best Reviewed** on Gartner Peer Insights ### Knowledge with the highest ROI 80%Decrease in support tickets “We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.” Justin Wilder Service Manager 20%Reduction in resolution time “Our agents are finding the right answers a lot faster! They, and our customers, are super happy.” Julien Talbot User Support Project Manager 58%Reduction in training time “Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.” Andrea Eskanos Customer Success Enablement 58%Reduction in training time “Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.” Andrea Eskanos Customer Success Enablement 80%Decrease in support tickets “We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.” Justin Wilder Service Manager 20%Reduction in resolution time “Our agents are finding the right answers a lot faster! They, and our customers, are super happy.” Julien Talbot User Support Project Manager 58%Reduction in training time “Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.” Andrea Eskanos Customer Success Enablement 80%Decrease in support tickets “We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.” Justin Wilder Service Manager 20%Reduction in resolution time “Our agents are finding the right answers a lot faster! They, and our customers, are super happy.” Julien Talbot User Support Project Manager 58%Reduction in training time “Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.” Andrea Eskanos Customer Success Enablement - 1 - 2 - 3 ### Create the absolute best knowledge for customer support Stonly enables you to create articles and interactive guides that handle support situations 10x better than a standard knowledge base. With Stonly knowledge: - Customers easily resolve issues without getting overwhelmed. - Agents always follow complex processes correctly. - AI provides reliable help based on the right knowledge. ### Make it easy for people to find and use your knowledge Give agentsthe guidance they need to solve each ticket in the flow of work. Empower customersto self-serve when and where they need help. Use your data to surface the right content every time. See how Stonly integrates with: - Zendesk - Freshdesk - Salesforce - ServiceNow - Other platforms ### Set up AI and knowledge to work better together Provide confident answers backed by your verified, structured knowledge with our Conversational AI Bot. Automatically summarize tickets, suggest the right path to resolution, and generate responses with our AI Agent Assist. If you're using a different AI provider, our API preserves your guide structure so LLMs perform better. 92% accuracy in responses 71% self-serve success rate ### Everything you need to manage knowledge at scale Versioning Access Rights Feedback Templates User-level Analytics Multimedia Editor Metadata Scheduled Publishing Workflow Editor Custom Design Pageview Analytics Modules Tagging Collaboration Tools Auto-Translate Reusable Snippets WYSIWYG Editor Code Blocks View Management Content Migration Review Flows Custom Reporting SEO Optimization Content Segmentation Content Health Versioning Access Rights Feedback Templates User-level Analytics Multimedia Editor Metadata Scheduled Publishing Workflow Editor Custom Design Pageview Analytics Modules Tagging Collaboration Tools Auto-Translate Reusable Snippets WYSIWYG Editor Code Blocks View Management Content Migration Review Flows Custom Reporting SEO Optimization Content Segmentation Content Health ### Support Agent Knowledge Make it easy for support agents to find information quickly and follow processes correctly every time.Learn more 42 Faster Resolution Time 72 Fewer Agent Errors ### Customer Self-Service Guide customers to self self-solve more issues, including the complex ones that take a lot of support team resources.Learn more 80 Decrease In Support Tickets 65 Higher First Touch Resolution ### Integrated with all of your tools and processes #### See how top companies use Stonly #### RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly Read the story #### Devialet Deflected 90% of Expected Tickets During a Major Software Update Read the story #### How Tonal Equipped Support Agents to Handle Complexity with Confidence Read the story #### Motus Reduces Escalations by 85% with Stonly Read the story #### Fastned Cut Agent Onboarding Time in Half with Stonly Read the story #### Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly Read the story #### Siemens Delivers Proactive In-App Support Without Engineering Lift Read the story #### Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge Read the story #### RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly Read the story #### Devialet Deflected 90% of Expected Tickets During a Major Software Update Read the story #### How Tonal Equipped Support Agents to Handle Complexity with Confidence Read the story #### Motus Reduces Escalations by 85% with Stonly Read the story #### Fastned Cut Agent Onboarding Time in Half with Stonly Read the story #### Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly Read the story #### Siemens Delivers Proactive In-App Support Without Engineering Lift Read the story #### Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge Read the story #### RemoteLock Boosts Service Efficiency for 40 Million Users with Stonly Read the story #### Devialet Deflected 90% of Expected Tickets During a Major Software Update Read the story #### How Tonal Equipped Support Agents to Handle Complexity with Confidence Read the story #### Motus Reduces Escalations by 85% with Stonly Read the story #### Fastned Cut Agent Onboarding Time in Half with Stonly Read the story #### Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly Read the story #### Siemens Delivers Proactive In-App Support Without Engineering Lift Read the story #### Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge Read the story Read all customer stories ### See why thousands of top support teams choose Stonly for their knowledge Home.GetADemo “Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.” Patrick O’KeefeVP of Customer Experience, Anedot English Platform Capabilities Interactive GuidesKnowledge BaseAI AnswersThe WidgetChecklistsContact FormsGuided ToursSurveys Integrations Zendesk IntegrationSalesforce IntegrationFreshworks IntegrationServiceNow Integration Use cases Customer Knowledge BaseAI ChatbotSelf-Serve TroubleshootingSupport Agent Decision TreesNew User Onboarding Solutions Support Agent KnowledgeSelf-Serve Support Industries Contact CentersInsuranceMarketplacesBanks & FinancialRetail Resources Resource LibraryTemplatesHelp CenterBlog Company About usJobs Platform Solutions Resources Company English Terms & ConditionsPrivacy PolicyLegal Notice © 2025 Stonly. 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