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SurveySensum | AI-Enabled Customer Feedback Platform

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Retail SaaS Automotive Manufacturing Fintech Service B2B Service Event Feedback
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For Marketing & Insights team
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For people who still use CATI/ phone surveys
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Digital CX Trends Report 2021 Customer Experience Trends Report 2020 Financial Sector Customer Experience Trends Report 2020 Insurance Sector Customer Experience Trends Report 2020 2020 Indonesia Holiday Shopping Trends Report
- Blogs
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Enhancing Customer Experience in Retail How to Successfully Implement NPS in B2B? B2B SaaS Customer Retention: From Churn to Champion Unlocking CX Excellence with Customer Effort Score A Guide to Mastering Customer Satisfaction Boost Customer Loyalty by Turning Feedback into Action
- The Experience Talk (Webinars and Podcasts)
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- Products

- NPS, CES, CSAT Survey Software

NPS Software CES Software CSAT Software Website Feedback Tool InApp Feedback Tool Employee Feedback Tool Survey Builder Tool Survey Distribution Tool Survey Dashboard Tool
- Industry

Retail SaaS Automotive Manufacturing Fintech Service B2B Service Event Feedback
- Quick Online Surveys

For Marketing & Insights team
- Omnichannel Conversational Analytics

Text Analytics Software
- WhatsApp Surveys

For people who still use CATI/ phone surveys
- Integrations

Outlook Slack
- Customers

- Nissan - Indomobil (Automotive)
- Mercedes - Daimler (Automotive)
- Astra Honda Motor (Automotive)
- Allianz (Insurance)
- Indosat (Telecommunication)
- Link Net (Telecommunication)
- Pine Labs (Fintech)
-
- SensAI
- Pricing
- Resources

- Customer Experience
- Reports

Digital CX Trends Report 2021 Customer Experience Trends Report 2020 Financial Sector Customer Experience Trends Report 2020 Insurance Sector Customer Experience Trends Report 2020 2020 Indonesia Holiday Shopping Trends Report
- Blogs
- Ebooks

Enhancing Customer Experience in Retail How to Successfully Implement NPS in B2B? B2B SaaS Customer Retention: From Churn to Champion Unlocking CX Excellence with Customer Effort Score A Guide to Mastering Customer Satisfaction Boost Customer Loyalty by Turning Feedback into Action
- The Experience Talk (Webinars and Podcasts)
- Help Center
- About Us
- Login
- Request a Demo

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# The AI-First  Enterprise Customer Feedback Platform to Measure and Act on NPS & CSAT.

New to customer feedback or switching tools?

We partner with you - offering the easiest VoC platform, end-to-end implementation support, 24x7 assistance, and 50% cost savings.

See How It Works

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See how SurveySensum works

Take a Product tour

500+ Companies

8 Million+ Surveys

40+ Countries

100+ Languages



20%

Sales Conversion

15

Point Increase in NPS

25%

Higher Response Rate

INDUSTRY SOLUTIONS

## Empower Your Business with Exceptional Solutions

Fintech

Pine Labs Improved Merchant Retention and NPS Score

Here’s How

Insurance

Allianz reduced customer complaints by 23% by listening to its customers and closing the feedback loop in real-time.

Here’s How

Telecommunication

Indosat did 20 times more surveys in the last 6 months than in the past 1 year with WhatsApp Surveys.

Here’s How

Automotive

Daimler and Honda reduced survey cost by 70% while boosting customer satisfaction scores with CSI & SSI surveys.

Here’s How

YOU + SURVEYSENSUM

## 4-Steps to CX Success

You

1

Define Goals and
Map Customer
Journey

You

2

Launch Surveys and Gather Real-Time Feedback

You

3

Analyze Data
and
Close the Loop

We

4

Incorporate Insights
and
Recommendations

DISCOVER THE DIFFERENCE

## More than Just a Customer Feedback Platform

### Ease of Use

We made sure that the product is so easy to use that you can launch any survey in just 30 minutes and share it with all your customers.

“The best thing about SurveySensum is its simplicity. The user interface is so simple, that it made creating questions very easy, even for a new person.”

Numan Ardhi Nugraha

Product & Customer Insight Indosat

### CX Consultation

We understand that you might not have a research team. So, our CX experts analyze the feedback and offer insights to boost your sales and retention.

“Whenever we needed support, you guys were right there. You’re always ready to offer us any kind of expertise that we might ask for.”

James Braun

VP of Quality at Apria Healthcare

### Exceptional Support

It's not just the product, our support team comes with it. Wherever and whenever you get stuck, we guarantee to offer 1 hour SLA Support.

“Tools and features can be replicated, but the kind of support and ease that SurveySensum provides is exemplary.”

Siti Amaryllia

Head of CX at Allianz

FEEDBACK DATA SECURITY

## Your Data is a Serious Responsibility!

### You are in charge of your Data

Prioritizing data privacy, our encryption protocols and access management shield your proprietary and business sensitive information.

### Your Data is Secure

Best-in-industry authentication protocols with regular vulnerability assessment & penetration tests (VAPT) ensure personalized data moats.

### …and it is Protected

Our private server backs up your data in a virtually unlimited storage while following cloud security best practices to ensure data security.

## Boost Sales and Retention with Real-time Customer Feedback

Request a Demo



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Digital CX Trends Report 2021

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Financial Sector Customer Experience Trends Report 2020

Insurance Sector Customer Experience Trends Report 2020

2020 Indonesia Holiday Shopping Trends Report

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Customers

Indomobil (Automotive)

Daimler (Automotive)

Astra Honda Motor (Automotive)

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Indosat (Telecommunication)

Link Net (Telecommunication)

Pine Labs (Fintech)

Bizagi (Software)

Customer Experience

Blogs

Help Center

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support@surveysensum.com

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