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Survicate: Customer Feedback Platform

Product

Survey Software

Run multichannel customer feedback surveys in a snap

Create Surveys

Distribute Surveys

Analyze Surveys

Act on Feedback

Digital User Feedback

Listen to all your users, anywhere

Mobile App Feedback

Website Feedback

In-Product Feedback

Email Surveys

Feedback Analytics

Analyze feedback from all sources without manual work

Dashboards

New

Insights Hub

AI Analysis

Why Survicate?

FEATURES

Transcriptions

New

AI Research Assistant

Multilingual Feedback

Account Management

Feedback Button

Integrations

Solutions

For Enterprises

Collect feedback at scale, effortlessly

Security & Legal

HIPAA Compliance

TEAMS

For Product Teams

For Marketing Teams

For Research Teams

For Customer Experience Teams

INDUSTRIES

Media & Entartainment

DTC Brands & E-commerce

Consumer Apps & Marketplaces

Software & Technology

SaaS

Apps

E-commerce

Healthcare

Financial Services

Retail

Survey Templates and Metrics

Net Promoter Score (NPS)

Customer Satisfaction Score (CSAT)

Customer Effort Score (CES)

Software Evaluation

1-10 Rating Scale

See all templates

Pricing

Integrations

“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is very innovative and it’s so easy to set up surveys.”

William Geldart

Marketing Manager at BPS World

native integrations

ActiveCampaign

Amplitude

Attentive

Bloomreach

BigQuery

Braze

Customer.io

Drip

FullStory

native integrations

Google Analytics

Google Sheets

HubSpot

Intercom

Iterable

Klaviyo

Mailchimp

Marketo

native integrations

Mixpanel

Optimizely

Productboard

Salesforce

Segment

Slack

UXCam

Zendesk

custom integrations

Zapier

Webhooks

Tag Manager

JavaScript API

Responses Export API

See all integrations

Resources

Free Course

Feedback Program From Scratch

Learn how to design and manage a customer feedback program

Customer Stories

See how our customer succeed with Survicate

Webinars

Explore Survicate’s webinar collection

YouTube

Watch videos about surveys, NPS and more

Product Updates

See what went live, major releases monthly

Help Center

Learn how to use Survicate from guides

Developers

Find APIs, Mobile SDKs and Webhooks

Blog

Read articles and expert tips on surveys, NPS and more

Support

From humans, always by your side

Talk to Sales

Discover how Survicate can help you

Partners

Agencies

Earn by helping businesses build the ultimate customer feedback program

Affiliates

Join Survicate Partner Program and expand your offer.

Directory

Connect with top experts to help you implement and automate feedback.

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Book a Call

# Capture, analyze, act. Build the ultimate program
for customer feedback.

Survey and listen to your customers across every channel, automatically identify key themes, and rally teams around feedback — all in Survicate’s platform.

Sign Up Free

Book a Call

Customer Surveys

Insights Hub

Feedback Analytics

Automated Flows

Trusted by 1500+ digital businesses

Go from feedback noise…

- Crushed by **multiple feedback sources**
- Can’t see the **scale** of user issues

…to feedback knowledge

- One feedback platform that **surveys every channel**
- One that unifies all feedback sources **into insights**

## Survicate: one platform to turn feedback into impact

Collect

“We had more than 1000 answers in one day using Survicate's NPS surveys.”

Analyze

“It's easy to quickly analyze users' answers. I also enjoy how Survicate puts survey results into graphics.”

Act

“Our feature validation became two times faster, now we can reach out to customers even in one week and get feedback.”

Step 1

## Ask everywhere, learn everything

Source feedback with multi-channel surveys

Add surveys to **emails, websites, and apps** to collect feedback at every touchpoint.

Learn more

Let trends surface from all the feedback

**Automatically analyze feedback** from your surveys, support tickets, call recordings, reviews and more.

Learn more

Step 2

Turn raw feedback into key themes automatically

Analyze feedback, break down survey results, and build custom dashboards to **track insights and make faster decisions.**

Learn more

Step 3

Act instantly, build feedback loops

Sync zero-party survey data with all your tools. Trigger campaigns, enrich CRM profiles, collaborate, inform the right teams, instantly.

Start Free

“The **time savings** and the ability to **automate responses** \[with Survicate\] have made a huge difference to our workflow, and the feedback we gather helps drive our business decisions.”

Chris Eamer

Operations Manager at Wahi

## Features for deeper feedback

Automatic Enrichment

Add CRM and product data to survey responses and instantly segment key users, uncover customer insights, and prioritize improvements.

Start Free

Auto-Generated Topics

Watch as feedback is **auto-sorted** **into topics** like user experience, technical issues, and more... so you can discover key patterns.

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Precise Targeting

Create segments and custom surveys to ask the right people the right questions, ensuring high-quality responses and valuable insights.

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AI-Powered Research Chatbot

Ask a question, and Survicate’s AI instantly summarizes feedback from **all sources**, helping you make faster, data-driven decisions.

Learn more

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## How teams turn
feedback into alignment

CX Teams

Track satisfaction, analyze loyalty trends, and evaluate the customer journey to identify pain points and areas to improve.

Learn more

Marketing Teams

Personalize content, boost conversions, and conduct market research to optimize marketing strategy.

Learn more

Product Teams

Collect contextual product feedback to guide the roadmap, and gather user feedback to optimize the UX.

Learn more

## Send the survey data to all your tools with 1-click native integrations

ActiveCampaign

Launch powerful automations based on survey responses

Amplitude

Send survey responses as events to Amplitude

Drip

Save survey responses as contact properties, tags and events in Drip

FullStory

Watch session recordings associated with the corresponding survey responses

Google Analytics

Combine data from Google Analytics with survey responses

Google Sheets

Send survey responses in real-time to a specific spreadsheet

Hubspot

Trigger HubSpot workflows based on survey responses

Intercom

Send survey responses to Intercom contacts

Klaviyo

Update Klaviyo contacts with survey responses

Mailchimp

Grow your Mailchimp list with surveys

Marketo

Send website and email surveys responses to Marketo

Microsoft Teams

Get instant Microsoft Teams alerts about new survey responses

Mixpanel

Send survey responses as user events to Mixpanel

Optimizely

Enhance quantitative data with feedback from website visitors

Productboard

Send survey responses as notes to Productboard

Salesforce

Trigger Salesforce workflows based on survey responses

Segment

Send survey answers to your Segment destinations and warehouses

Slack

Get instant Slack alerts about new survey responses

Smartlook

Connect survey responses with web sessions in Smartlook

Tag Manager

Easily install Survicate Tracking Code on your website

UXCam

Combine survey responses with behavioral data from UXCam

Woopra

Enrich customer profiles in Woopra with survey responses

Zapier

Trigger workflows based on survey responses in 2 000+ apps

Zendesk

Create or update Zendesk tickets with survey responses

See all integrations



“Survicate integration capabilities are great and that’s a big part of the appeal. And the platform itself is **very innovative** and it’s so **easy to set up** surveys.”

William Geldart

Marketing Manager at BPS World

## Reliable insights, bulletproof security

Whether you're collecting feedback from millions of users or integrating across your tech stack, you can rely on Survicate to protect your data and deliver authentic, actionable insights.

PII Protection

Collect only what’s necessary and secure everything. You control what PII is stored, accessed, and shared.

Safe AI

Every insight generated is backed by real, verifiable pieces of customer feedback. Your data is never used to train AI models.

Protected data storage

All data is stored in secure environments and shared only through verified, encrypted third-party integrations.

Learn more

## Survicate has your (feed)back

Sign Up Free

Book a Call

- human live chat support, no bots

- 97% satisfaction rate

- 2 minutes first response

## FAQs

How can Survicate be used as an all-in-one customer feedback software?

Survicate is a leading customer feedback platform that allows businesses to **collect, analyze, and act on customer insights** efficiently. By providing **multiple survey distribution channels**, including website surveys, mobile app surveys, email surveys, and in-product surveys, Survicate ensures you can reach your customers at the right touchpoints.

This **all-in-one customer feedback software** makes it easy to gather qualitative and quantitative data, segment responses, and track user sentiment over time.

Survicate's AI-powered Insights Hub also helps **categorize feedback automatically**, making it easier to **detect trends and take action**. Whether you're collecting Net Promoter Score (NPS) data, customer satisfaction (CSAT) feedback, or in-depth product insights, Survicate provides a centralized platform for effective customer experience management.

‍

What makes Survicate a top customer feedback platform?

Survicate truly stands out for its **user-friendly interface, powerful automation capabilities, and AI-driven insights**. Whether you’re a startup or an enterprise, Survicate provides the tools you need to improve customer experience, lower churn rates, and increase retention.

Among its best features is the ability to **collect feedback through multiple channels**, including websites, emails, direct links, mobile apps, and chat widgets, ensuring you can reach customers wherever they prefer to share feedback.

Another key advantage is **automated survey distribution**, which allows you to trigger surveys based on user behavior, lifecycle stages, or predefined events, capturing feedback precisely when it matters most. Survicate also **leverages AI** to uncover trends, assess customer sentiment, and categorize responses effortlessly.

The platform **integrates seamlessly with popular tools** like HubSpot, Salesforce, Google Sheets, Slack, and Intercom, bringing all of your data into one connected ecosystem. Customizable dashboards and analytics then let you monitor **Net Promoter Score (NPS)**, **Customer Satisfaction (CSAT)**, user sentiment, and other essential performance indicators in real time.

Can Survicate automate survey distribution as part of a customer feedback program?

Yes, Survicate lets you **automate survey distribution** so you can capture feedback at just the right moments.

You can **schedule recurring surveys** to track customer satisfaction over time and trigger surveys based on specific user actions—like post-purchase, a support interaction, or a website visit.

Survicate also supports **multiple channels**, allowing you to send surveys via email campaigns, website widgets, mobile apps, or even chat platforms like Intercom. You can even set up **event-based surveys** to gather insights after key actions, such as cart abandonment, using certain features, or cancelling a subscription.

‍

How does Survicate help businesses implement an effective customer feedback program?

A structured **customer feedback program** is essential for your long-term success, and Survicate makes it easy every step of the way.

You’ll find a **variety of pre-built survey templates**—covering NPS, CSAT, CES, product-market fit, and more—so you can launch feedback initiatives quickly without the hassle of starting from scratch. Survicate even offers **AI-driven question suggestions tailored to your goals**, ensuring you ask the most relevant questions.

Another big advantage is **personalization**. You can create logical paths within a survey so participants only see questions that apply to them, keeping engagement high.

Once your surveys are up and running, Survicate’s **real-time analytics** help you spot trends and take immediate action when needed.

Plus, with **integrations** to popular CRMs and support tools such as Salesforce, HubSpot, and Zendesk, your feedback flows directly into the systems you already use, making Survicate a seamless part of your workflow.

‍

How does Survicate help manage customer feedback effectively?

Managing customer feedback efficiently involves more than just collecting responses—it requires thorough analysis, thoughtful categorization, and decisive action.

Survicate simplifies the entire process by **centralizing all feedback data in one place**, whether it comes from surveys, online reviews, emails, support tickets, or calls. Its **AI-powered tools automatically categorize responses**—identifying feature requests, complaints, or positive testimonials—so you can quickly determine where to focus your efforts.

Survicate also provides **sentiment analysis**, which flags pressing issues based on the tone of the feedback and helps you address problems before they escalate.

To make teamwork seamless, you can share feedback reports with your colleagues via Slack, email, or CRM platforms. For more in-depth exploration, Survicate offers customizable reporting options, including dashboard creation, downloadable visualizations, and easy exporting to Google Sheets.

‍

How does Survicate support workflow automation in customer feedback management?

Workflow automation is a huge help in managing customer feedback, and Survicate makes the whole process smoother.

You can **set up surveys to launch automatically** when customers take certain actions or reach specific milestones, ensuring you always gather insights at the perfect moment. As soon as responses roll in, Survicate automatically sends them to the right teams—like customer support or product development—so nothing slips through the cracks.

It also **connects seamlessly** **with tools like Slack, HubSpot, and Salesforce**, keeping your data organized and easy to access. Plus, Survicate’s personalized follow-up automation lets you **close the feedback loop** without all the manual back-and-forth.

‍

What workflow automation features does Survicate offer?

Survicate’s workflow automation makes it easy for businesses to **capture feedback at the perfect moment** and keep everything running smoothly. For example, you can **launch surveys based on specific user actions** like purchases, support ticket submissions, or website visits.

If you need a long-term view of how your audience feels, Survicate also lets you **schedule recurring surveys** to track trends over time. Collaboration is effortless, too, since feedback automatically goes to the right teams for quick resolution without endless email chains.

And thanks to integrations with popular tools like HubSpot, Zendesk, and Google Analytics, all your data stays in one place, making follow-up and analysis a breeze. These features make Survicate a go-to platform for anyone looking to level up their customer feedback strategy.

Can Survicate integrate with other tools to enable automated workflows?

Yes, **Survicate integrates with more than 50 popular business tools**, which makes it easy to keep your feedback data flowing smoothly across every team and system you use.

By linking Survicate with **CRM platforms** like Salesforce, HubSpot, or Pipedrive, you can manage all your customer data and feedback in one place. **Help desk software** such as Zendesk, Intercom, and Freshdesk lets you funnel survey responses directly to support teams, ensuring no critical issues fall through the cracks. Survicate’s **marketing automation integrations**—Mailchimp, ActiveCampaign, and Klaviyo, to name a few—help you fine-tune campaigns based on real-time insights, while **collaboration tools** like Slack, Microsoft Teams, and Trello keep everyone on the same page.

Finally, hooking up with **analytics solutions** like Google Analytics, Looker Studio, and Power BI allows you to visualize and share survey data across your organization, ensuring that insights are accessible and actionable for everyone.

‍

Can I monitor feedback on a custom dashboard in Survicate?

Yes, **Survicate offers customizable dashboards** that let you track all your essential feedback metrics in real time.

You can quickly see how you’re doing on key scores like NPS, CSAT, and CES, while custom filters and segmentation give you deeper insight into different customer groups based on demographics or behavior.

Plus, it’s easy to create detailed reports and share them with your team, so everyone stays on the same page. These dashboards make it simple to stay on top of customer sentiment and drive smarter, data-backed decisions.

‍

What metrics can I track using Survicate’s custom dashboard?

Survicate’s custom dashboard allows you to **track key customer feedback metrics** that provide deep insights into user experience, satisfaction, and loyalty.

The Net Promoter Score (NPS) metric helps measure customer loyalty and predicts business growth by assessing how likely customers are to recommend your brand.

The Customer Satisfaction Score (CSAT) evaluates how satisfied customers are with a product or service based on direct feedback.

The Customer Effort Score (CES) helps determine how easy or difficult it is for users to interact with your business, whether through support services, purchasing processes, or app navigation.

Additionally, you can monitor survey response rates, trends over time, sentiment analysis insights, and open-ended feedback, all of which help in making informed strategic decisions.

‍

Can I use Survicate for omnichannel customer feedback collection?

Yes, Survicate enables you to collect feedback through multiple channels, helping you reach customers wherever they engage with your brand.

You can deploy website surveys via pop-ups, embedded forms, or a feedback button.

Mobile app surveys allow for in-app feedback collection on both iOS and Android devices.

Email and shareable link surveys make it easy to reach customers directly in their inboxes, while chat surveys through Intercom or Braze to provide seamless interaction within live conversations.

‍

Can I automate customer feedback collection with Survicate?

Yes, Survicate allows you to automate customer feedback collection through scheduled and event-triggered surveys.

Automated surveys can be triggered by user actions such as completing a purchase, closing a support ticket, canceling a subscription, or reaching a milestone in the customer journey.

Scheduled surveys can be used for ongoing tracking of customer sentiment, such as quarterly NPS evaluations.

‍

Does Survicate offer sentiment analysis for customer feedback?

Yes, Survicate provides **AI-driven sentiment analysis** to help businesses quickly assess the tone and emotion behind customer feedback.

Using natural language processing, Survicate categorizes responses as positive, neutral, or negative, allowing businesses to identify key trends and prioritize urgent issues.

Sentiment analysis is particularly useful for analyzing open-ended survey responses, reviews, and product feedback, helping teams understand customer emotions at scale.

‍

How do I create a customer feedback survey with Survicate?

Creating a customer feedback survey with Survicate is simple and intuitive. You can start from scratch or select from a library of expert-designed survey templates. The survey builder allows customization of questions, response types, branding elements, and logic settings. AI-assisted question suggestions help optimize the survey for maximum engagement.

You can choose their preferred distribution method, including website widgets, email campaigns, mobile apps, or chat integrations. A preview function ensures the survey appears as intended before launch.

‍

How can I track customer feedback with Survicate?

Survicate’s dashboard provides **real-time tracking of survey responses and KPIs**. You can segment data based on customer demographics, custom attributes, or behavioral triggers.

Filters allow teams to analyze specific customer groups, and trends over time provide insights into how satisfaction levels evolve.

The ability to export data to Google Sheets, Product analytics tool, or CRM platforms ensures that feedback is readily available for cross-functional teams to act on.

‍

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Platform overview

Survey SoftwareDigital FeedbackFeedback Analytics

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Features

AI Feedback AnalysisMulti-language FeedbackTranscriptionsFeedback Button

Solutions

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Resources

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Integrations

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